Certificate in Receptionist & Telephone Etiquette

Module 1: Introduction to Front Office and Reception Duties: Role and importance of a receptionist, Responsibilities of front desk staff, Grooming and professional appearance, Creating a welcoming environment, Managing visitor log and appointments, Coordination with departments, Handling walk-in guests and inquiries, Office layout and reception setup, Time management at the front desk, Maintaining confidentiality and professionalism.

Module 2: Communication Skills and Public Interaction: Verbal and non-verbal communication, Speaking clearly and confidently, Active listening and responding politely, Greeting and addressing visitors properly, Body language and facial expressions, Dealing with diverse customers, Cross-cultural communication basics, Handling difficult or angry clients, Email and written communication etiquette, Customer-first attitude and empathy.

Module 3: Telephone Handling and Etiquette: Telephone system operations and setup, Answering and transferring calls professionally, Taking and delivering messages accurately, Screening and routing calls, Voicemail usage and etiquette, Handling multiple calls efficiently, Dealing with crank or abusive calls, Telephone scripts and standard responses, Tone modulation and clarity, Do’s and don’ts of professional calling.

Module 4: Office Administration and Front Desk Management: Maintaining appointment schedules and calendars, Visitor management and security protocols, Courier and mail handling, Basic filing and record-keeping, Managing office supplies and inventory, Coordinating meetings and conference rooms, Data entry and front desk software usage, Preparing daily activity logs, Coordination with housekeeping and support staff, Professional conduct in workplace communication.

Module 5: Computer Skills for Receptionists: MS Word – letter typing and formatting, MS Excel – maintaining contact and visitor lists, Email usage – composing, forwarding, and responding, Calendar and appointment management using Outlook, Internet browsing and company website navigation, Using receptionist/front desk software or CRM tools, Printing, scanning and copying tasks, Data accuracy and entry speed, Creating forms and feedback sheets, Digital communication tools (Zoom, Google Meet).

Module 6: Personality Development and Career Skills: Positive attitude and confidence building, Teamwork and interpersonal skills, Voice and speech improvement, Handling stress and workload effectively, Building a professional image, Resume writing and job preparation, Interview skills and common receptionist questions, Work ethics and responsibility awareness, Career growth in front office and hospitality roles, Professional certifications and further learning.

Career Scope & Salary Insights in India

This certificate course prepares graduates for front desk operations, telephone communication, guest handling, and office coordination—with strong emphasis on presentation, voice modulation, courtesy, and professionalism.

🎯 Top Job Roles with Responsibilities & Salary Range

🏢 Top Hiring Sectors

• Corporate offices (MNCs, startups, SMEs)

• Hospitals and clinics

• Hotels and hospitality industry

• Educational institutions (schools, colleges, coaching centers)

• Banks, insurance firms, real estate agencies

• NGOs, government project offices

• Beauty clinics, gyms, wellness centers

• Event management companies

💰 Salary Range by Experience

🧭 Career Growth Path