Description
Course Name: Diploma in Soft Skills & Written Communication Skills
Course Id: DSSWCS/Q0001.
Eligibility: Completion of 10+2 (higher Secondary) or equivalent.
Objective: A Diploma in Soft Skills & Written Communication Skills is a valuable program for individuals looking to enhance their communication abilities, improve their professional interactions, and increase their employability. The program covers essential topics like effective writing, public speaking, interpersonal skills, and leadership, providing students with the tools they need to succeed in today’s workplace.
Duration: Six Months.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
Duration- 120 minutes.
No. of Questions- 60. (Multiple Choice Questions).
10 Questions from each module, each carry 10 marks.
Maximum Marks- 600, Passing Marks- 40%.
There is no negative marking in this module.
| How Students will be Graded: | ||
| S.No. | Marks | Grade |
| 1 | 91-100 | O (Outstanding) |
| 2 | 81-90 | A+ (Excellent) |
| 3 | 71-80 | A (Very Good) |
| 4 | 61-70 | B (Good) |
| 5 | 51-60 | C (Average) |
| 6 | 41-50 | P (Pass) |
| 7 | 0-40 | F (Fail) |
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Syllabus
Introduction to Soft Skills and Communication: Definition and Importance of Soft Skills, Difference Between Soft Skills and Hard Skills, Role of Soft Skills in Personal and Professional Life, Types of Communication (Verbal, Non-Verbal, Written), Barriers to Effective Communication, Active Listening and Empathy, Importance of Emotional Intelligence, Self-Awareness and Self-Management, Role of Communication in Teamwork and Leadership, Developing a Positive Attitude.
Verbal and Non-Verbal Communication Skills: Essentials of Verbal Communication, Speaking Clearly and Confidently, Effective Use of Tone and Pitch, Importance of Body Language in Communication, Maintaining Eye Contact and Hand Gestures, Interpersonal Communication Skills, Overcoming Fear of Public Speaking, Common Mistakes in Verbal Communication, Role of Non-Verbal Cues in Professional Settings, Strategies to Improve Communication Effectiveness.
Basics of Written Communication: Fundamentals of Effective Writing, Structure of Professional Writing, Clarity and Conciseness in Writing, Grammar and Punctuation Essentials, Tone and Formality in Written Communication, Avoiding Common Writing Mistakes, Proofreading and Editing Techniques, Email Writing Basics, Writing for Different Audiences, Role of Digital Communication in Business Writing.
Business and Workplace Communication: Principles of Business Communication, Writing Professional Emails, Drafting Memos and Circulars, Business Letter Writing (Inquiry, Complaint, Request, Apology), Preparing Reports and Summaries, Writing Meeting Agendas and Minutes, Internal and External Communication in Organizations, Guidelines for Writing Proposals and Presentations, Etiquette for Workplace Communication, Handling Business Correspondence Professionally.
Resume Writing and Cover Letters: Understanding the Purpose of a Resume, Types of Resumes (Chronological, Functional, Hybrid), Essential Elements of a Resume, Writing a Powerful Summary Statement, Highlighting Skills and Achievements, Customizing Resume for Different Jobs, Common Mistakes in Resume Writing, Writing an Effective Cover Letter, Formatting and Design Tips for Resumes, ATS (Applicant Tracking System) Optimization for Resume Selection.
Writing Skills for Social Media and Digital Platforms: Basics of Digital Communication, Writing for Social Media (LinkedIn, Twitter, Facebook, Instagram), Creating Engaging Blog Content, Writing Captivating Headlines and Posts, Email Marketing and Newsletter Writing, SEO Writing and Keywords, Writing for Online Customer Support and Chatbots, Guidelines for Writing Press Releases, Ethics in Digital Communication, Case Studies on Successful Digital Content Strategies.
Job Opportunities after Diploma in Soft Skills & Written Communication Skills
Graduates of this program gain expertise in communication, interpersonal skills, professional writing, workplace etiquette, and personality development, preparing them for roles across multiple industries where effective communication is essential.
Key Career Options: Customer Service Executive, Content Writer, Corporate Communication Executive, HR Executive, Office Administrator, Public Relations Executive, Trainer (Soft Skills), Client Relationship Executive, Business Development Executive, Administrative Assistant.
Salary Range (India):
Entry-level: ₹2–3.5 LPA
Mid-level: ₹3.5–6 LPA
Senior-level: ₹6–10+ LPA
Industries Hiring Graduates: Corporate Companies, BPO & KPO Firms, IT & Service Industry, Educational Institutions, Media & Communication Firms, Consulting Companies, E-commerce Businesses, Banking & Financial Services, Hospitality Sector.
Skills Developed: Verbal and written communication, presentation skills, business writing, interpersonal skills, email etiquette, customer handling, teamwork, leadership basics, and professional behavior.
Graduates can progress to roles like Communication Manager, HR Manager, Corporate Trainer, or Business Development Manager, and can further enhance their careers through advanced certifications or an MBA in HR, Marketing, or Communication.
