Diploma in Office Management and Secretarial Practice

Description

Course Name: Diploma in Office Management and Secretarial Practice

Course Id: DOMSP/Q1001.

Eligibility: Completion of 10+2 (higher Secondary) or equivalent.

Objective:

• To provide students with the necessary skills to manage office operations, including scheduling, communication, record-keeping, and coordination.
• To train students in secretarial duties such as correspondence management, document preparation, and organizing meetings.
• To ensure students understand the tools, technology, and systems used in modern office environments.

Duration: Six Months.

 How to Enroll and Get Certified in Your Chosen Course:

 Step 1: Choose the course you wish to get certified in.

 Step 2: Click on the “Enroll Now” button.

 Step 3: Proceed with the enrollment process.

 Step 4: Enter your billing details and continue to course fee payment.

 Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.

 Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.

 Step 7: Once you complete the course, take the online examination.

 Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.

 Step 9: After certification, you will be offered job opportunities aligned with your area of interest.

Online Examination Detail:

• Duration- 120 minutes.
• No. of Questions- 60. (Multiple Choice Questions).
• 10 Questions from each module, each carry 10 marks.
• Maximum Marks- 600, Passing Marks- 40%.
• There is no negative marking in this module.

How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	51-60	C (Average)
6	41-50	P (Pass)
7	0-40	F (Fail)

 Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:

 Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.

 Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.

 Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.

 Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.

 Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.

 Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.

Syllabus:

Introduction to Office Management: Definition & Importance of Office Management, Functions & Responsibilities of an Office Manager, Types of Office Structures & Layouts, Office Workflow & Process Optimization, Time Management & Productivity Techniques, Office Automation & Digital Tools, Records Management & Documentation, Workplace Ethics & Professionalism, Communication & Interpersonal Skills, Case Studies on Effective Office Management.

Business Communication & Correspondence: Types of Business Communication (Verbal & Non-Verbal), Writing Business Letters & Emails, Report Writing & Business Proposals, Internal Memos & Circulars, Minutes of Meetings & Agenda Preparation, Handling Customer Queries & Complaints, Telephone & Virtual Communication Etiquette, Presentation Skills & Public Speaking, Business Communication Tools & Software, Case Studies on Effective Business Communication.

Secretarial Duties & Responsibilities: Role & Functions of a Secretary, Appointment Scheduling & Calendar Management, Handling Confidential Documents & Files, Managing Office Supplies & Inventory, Travel & Event Planning, Coordinating Meetings & Conferences, Office Security & Data Privacy, Handling Visitors & Front Desk Etiquette, Filing & Record-Keeping Systems, Case Studies on Secretarial Best Practices.

Office Technology & Automation: Introduction to Office Automation Systems, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace (Docs, Sheets, Slides, Calendar), Data Entry & Management Techniques, Document Formatting & Printing, Digital File Organization & Cloud Storage, Video Conferencing & Collaboration Tools (Zoom, Teams, Google Meet), Basics of ERP & CRM Software, Cybersecurity & Safe Online Practices, Case Studies on Technology-Driven Office Efficiency..

Records & Database Management: Types of Records & Filing Systems, Classification & Indexing of Documents, Digital & Physical Record Keeping, Database Management Basics, Information Retrieval Systems, Office Filing Procedures & Security, Archiving & Disposal of Records, Legal Aspects of Record Keeping, Introduction to Cloud-Based Record Management, Case Studies on Efficient Record-Keeping Systems.

Financial & Accounting Basics for Office Managers: Introduction to Accounting & Bookkeeping, Basics of Financial Statements (Balance Sheet, Profit & Loss), Payroll Processing & Salary Management, Budgeting & Expense Control, Taxation Basics & GST Filing, Handling Petty Cash & Expense Reimbursements, Financial Record Keeping & Audits, Invoicing & Payment Processing, Digital Accounting Software (Tally, QuickBooks, Zoho), Case Studies on Financial Management in Offices.

Job Opportunities after completion of Diploma in Office Management and Secretarial Practice course:

The Diploma in Office Management and Secretarial Practice program provides graduates with the skills and knowledge necessary to efficiently manage office environments, support executives, and perform administrative tasks. It focuses on key areas such as communication, organizational skills, document management, office technologies, and business etiquette, which are essential for roles in corporate and administrative settings.

Career Options for Graduates of the Diploma in Office Management and Secretarial Practice Program

1. Office Manager
   • Role: Office Managers are responsible for overseeing the daily operations of an office, ensuring that administrative tasks are handled smoothly, and supporting both employees and management. They coordinate office activities, manage supplies, and supervise office staff.
   • Salary Range:
     • Entry-Level: ₹3,00,000 – ₹5,00,000 per annum
     • Mid-Level: ₹5,00,000 – ₹8,00,000 per annum
     • Senior-Level: ₹8,00,000 – ₹12,00,000+ per annum
2. Executive Secretary / Personal Assistant (PA)
   • Role: Executive Secretaries or Personal Assistants provide high-level administrative support to executives and senior management. They manage schedules, handle correspondence, organize meetings, and take care of confidential documents.
   • Salary Range:
     • Entry-Level: ₹2,50,000 – ₹4,00,000 per annum
     • Mid-Level: ₹4,00,000 – ₹7,00,000 per annum
     • Senior-Level: ₹7,00,000 – ₹10,00,000+ per annum
3. Administrative Assistant
   • Role: Administrative Assistants perform a wide range of office tasks, including scheduling meetings, answering phones, managing correspondence, maintaining records, and supporting other office staff with administrative work.
   • Salary Range:
     • Entry-Level: ₹2,00,000 – ₹3,50,000 per annum
     • Mid-Level: ₹3,50,000 – ₹5,50,000 per annum
     • Senior-Level: ₹5,50,000 – ₹8,00,000+ per annum
4. Receptionist
   • Role: Receptionists are the first point of contact in an office or business. They greet clients, answer calls, schedule appointments, and handle administrative tasks like filing and organizing documentation.
   • Salary Range:
     • Entry-Level: ₹2,00,000 – ₹3,00,000 per annum
     • Mid-Level: ₹3,00,000 – ₹4,50,000 per annum
     • Senior-Level: ₹4,50,000 – ₹6,00,000+ per annum
5. Secretary
   • Role: Secretaries are responsible for administrative tasks such as maintaining records, managing calendars, scheduling meetings, and providing general support to executives and office managers. They may also handle correspondence and prepare reports.
   • Salary Range:
     • Entry-Level: ₹2,50,000 – ₹4,00,000 per annum
     • Mid-Level: ₹4,00,000 – ₹6,00,000 per annum
     • Senior-Level: ₹6,00,000 – ₹8,00,000+ per annum
6. Document Control Specialist
   • Role: Document Control Specialists are responsible for organizing, managing, and maintaining company documents. They ensure proper documentation processes, manage files, and keep track of records in digital or physical formats.
   • Salary Range:
     • Entry-Level: ₹2,50,000 – ₹4,00,000 per annum
     • Mid-Level: ₹4,00,000 – ₹6,00,000 per annum
     • Senior-Level: ₹6,00,000 – ₹8,00,000+ per annum
7. Office Coordinator
   • Role: Office Coordinators handle office logistics, including scheduling meetings, arranging travel, maintaining office supplies, and assisting with projects. They ensure smooth communication and coordination between departments and individuals.
   • Salary Range:
     • Entry-Level: ₹2,50,000 – ₹4,00,000 per annum
     • Mid-Level: ₹4,00,000 – ₹6,00,000 per annum
     • Senior-Level: ₹6,00,000 – ₹9,00,000+ per annum
8. Human Resource Assistant
   • Role: HR Assistants provide administrative support to the human resources department. They assist with recruitment, payroll, employee records management, and other HR functions.
   • Salary Range:
     • Entry-Level: ₹2,50,000 – ₹4,00,000 per annum
     • Mid-Level: ₹4,00,000 – ₹6,00,000 per annum
     • Senior-Level: ₹6,00,000 – ₹8,00,000+ per annum
9. Customer Service Manager
   • Role: Customer Service Managers oversee customer service operations within an office setting, ensuring that clients’ needs are met effectively. They supervise customer service teams, handle customer inquiries, and resolve complaints.
   • Salary Range:
     • Entry-Level: ₹3,00,000 – ₹4,50,000 per annum
     • Mid-Level: ₹4,50,000 – ₹7,00,000 per annum
     • Senior-Level: ₹7,00,000 – ₹10,00,000+ per annum
10. Data Entry Operator
    • Role: Data Entry Operators are responsible for inputting data into databases, spreadsheets, or other systems. They ensure the accuracy and integrity of data entry, and may also assist with record-keeping and report generation.
    • Salary Range:
      • Entry-Level: ₹2,00,000 – ₹3,00,000 per annum
      • Mid-Level: ₹3,00,000 – ₹4,50,000 per annum
      • Senior-Level: ₹4,50,000 – ₹6,00,000+ per annum

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Key Skills Acquired During the Program:

• Office Organization and Management: Proficiency in handling office administration, organizing workflows, and managing office supplies.
• Communication Skills: Enhanced verbal and written communication skills, with emphasis on business correspondence and etiquette.
• Document Management: Ability to organize, store, and retrieve documents efficiently, ensuring proper filing and compliance.
• Technology Proficiency: Knowledge of office software like MS Office, spreadsheets, database management, and communication tools.
• Customer Service: Understanding customer needs and providing efficient responses, both in-person and remotely.
• Time Management and Multitasking: Developing skills to handle multiple administrative tasks efficiently, prioritize duties, and meet deadlines.

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Salary Overview in India (Diploma in Office Management and Secretarial Practice):

• Entry-Level: ₹2,00,000 – ₹4,00,000 per annum
• Mid-Level: ₹4,00,000 – ₹6,00,000 per annum
• Senior-Level: ₹6,00,000 – ₹10,00,000+ per annum

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Conclusion:

Graduates of the Diploma in Office Management and Secretarial Practice program can pursue diverse careers in administrative, managerial, and support roles across industries. From office management and executive assistance to customer service and human resources, this diploma provides graduates with the necessary skills to excel in the corporate environment. With increased experience and expertise, professionals can advance to higher positions, such as office manager or executive assistant, and enjoy competitive salaries across sectors.