Diploma in Modern Office Management and Secretarial Practice

Description

Course Name: Diploma in Modern Office Management and Secretarial Practice

Course Id: DMOMSP/Q1001.
Education Qualification: 12th Pass.

Duration: 370 Hrs (Equivalent to One Year).

How You will Get Diploma Certificate:

Step 1- Select your Course for Certification.

Step 2- Click on Enroll Now.

Step 3- Proceed to Enroll Now.

Step 4- Fill Your Billing Details and Proceed to Pay.

Step 5- You Will be Redirected to Payment Gateway, Pay Course and Exam Fee by Following Options.

Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 6- After Payment You will get Study Material Login id and Password on your email id.

Step 7- After Completion of  Course Study give Online Examination.

Step 8- After Online Examination you will get Diploma Certificate soft copy(Scan Copy) and Hard Copy(Original With Seal and Sign).

Step 9- After Certification you will receive Prospect Job Opportunities as per your Interest Area.

Online Examination Detail:

• Duration- 120 minutes.
• No. of Questions- 60. (Multiple Choice Questions).
• 10 Questions from each module, each carry 10 marks.
• Maximum Marks- 600, Passing Marks- 40%.
• There is no negative marking in this module.

How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	51-60	C (Average)
6	41-50	P (Pass)
7	0-40	F (Fail)

Benefits of Certification:

• Government Authorized Assessment Agency Certification.
• Certificate Valid for Lifetime.
• Lifetime Verification of Certificate.
• Free Job Assistance as per your Interest Area.

Syllabus

Principles & Practice of Management:  Introduction, significance and meaning of management, functions of management, the scientific management stage, types of plans, decision-making function, centralization and decentralization, barriers to effective communication, behavioural and contingency theories of leadership, leadership through empowerment, total quality management.

Customer Relationship Management: Evaluation of customer relationship management, customer loyalty, CRM success factors and levels of services, CRM in marketing, sales force automation, knowledge management practices, enterprise resource planning (ERP), supplier relationship management (SRM), partner relationship management (PRM), analytical CRM, CRM implementation.

Computer Application in Office management:  Introduction, classification of computers, hardware components of micro computer, classification of software, disk operating system (DOS), basic of data processing, application portfolio development, computerized payroll system, computer software systems, relevance of database management systems, data handling and declaration, input process output analysis, modular design of programs, creating a presentation on PC, data communication.

Public Relationship Management: Models and approaches to public relations, public relations as a management function, public relations and organizational effectiveness, public relations research: the key to strategy, ethics, leadership and counseling and moral analyses.

Company Secretarial Practice: Company formation and conversion, issue of securities, issue and redemption of debentures, directors and managers, auditors, decision making forums and meetings, preparation & presentation of reports, distribution of profit, filling and filing of returns and documents.

Financials Accounts: Introduction to financial accounting, concepts and conventions in accounting, accounting records, books of account, trial balance, capital and revenue expenditure, rectification entries, issue of bonus shares, accounting of banking companies, electricity company accounts, accounts of insurance companies.