Description
Course Name: Diploma in Front Office Management
Course Id: DFO/Q0001.
Eligibility: Completion of 10+2 (higher Secondary) or equivalent.
Objective: A Diploma in Front Office Management is an ideal choice for individuals who want to pursue a career in hospitality, customer service, or administrative management. It provides the skills and knowledge needed to manage front office operations efficiently, ensuring exceptional customer service and smooth organizational functioning.
Duration: Six Months.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
Duration- 120 minutes.
No. of Questions- 60. (Multiple Choice Questions).
10 Questions from each module, each carry 10 marks.
Maximum Marks- 600, Passing Marks- 40%.
There is no negative marking in this module.
| How Students will be Graded: | ||
| S.No. | Marks | Grade |
| 1 | 91-100 | O (Outstanding) |
| 2 | 81-90 | A+ (Excellent) |
| 3 | 71-80 | A (Very Good) |
| 4 | 61-70 | B (Good) |
| 5 | 51-60 | C (Average) |
| 6 | 41-50 | P (Pass) |
| 7 | 0-40 | F (Fail) |
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Syllabus:-
Fundamentals of Front Office Operations: Introduction, reservation stage, pre-registration stage, post-registration stage, during the stay activities, departure stage, post-departure stage, registration process, room selling techniques, function of bell desk, equipments and aids, bell desk procedures.
Preparing for Guest Services: Introduction, objectives, preparing for guest services, effective interdepartmental communication, front office structures, layout trends &practices, the hotel organization and the front office manager, property management systems, guest registration, managing the financial, guest check-out procedures forms and formats.
Interdepartmental Communication: Introduction, objectives, classifying hotels, role of front office, marketing and sales department, housekeeping department, food and beverage department, banquet department, accounts, maintenance or engineering department, duties and responsibilities of some front office staff, attributes of front office personnel.
Role of Reception: The hospitality industry, the room division organisation, security aspects of the hotel, roles and responsibilities of a receptionist towards customer care, role of reception in communication, non-verbal communication, written communication, telecommunication, fax, rates and packages, methods of reservation, information required for a reservation, recording book, property management system, types of accounts, night audit, debit card, credit cards and charge cards.
Hotel Classifications: Marketplace consistency, revenue sources, hostel location classification, hotel product types, room sales differentiation, market segmentation, room type, guest room makeup, hotel organization, room division, front office.
Interpersonal and selling skills: Introduction to front office operations, reservation procedures, check- in procedures, check -out procedures, guest accounting, yield management, statistics and reports, security and safety responsibilities, guest service and communication, interpersonal and selling skills.
