Diploma in Business Correspondent

Description

Course Name: Diploma in Business Correspondent

Course Id: DBC/Q0001.

Eligibility: 10+2 Grade (higher secondary) or Equivalent.

Objective: A Diploma in Business Correspondent course is designed to provide individuals with the skills and knowledge necessary to work as business correspondents in the financial sector, particularly within banking and financial institutions. A business correspondent acts as an intermediary or representative for banks, facilitating financial services to customers in rural or underserved areas, where the presence of traditional bank branches is limited.

Duration: 370 Hrs (Equivalent to One Year).

Total Credits: 18.

How You will Get Diploma Certificate:

Step 1- Select your Course for Certification.

Step 2- Click on Enroll Now.

Step 3- Proceed to Enroll Now.

Step 4- Fill Your Billing Details and Proceed to Pay.

Step 5- You Will be Redirected to Payment Gateway, Pay Course and Exam Fee by Following Options.

Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 6- After Payment You will get Study Material Login id and Password on your email id.

Step 7- After Completion of  Course Study give Online Examination.

Step 8- After Online Examination you will get Diploma Certificate soft copy(Scan Copy) and Hard Copy(Original With Seal and Sign).

Step 9- After Certification you will receive Prospect Job Opportunities as per your Interest Area.

Online Examination Detail:

• Duration- 120 minutes.
• No. of Questions- 60. (Multiple Choice Questions).
• 10 Questions from each module, each carry 10 marks.
• Maximum Marks- 600, Passing Marks- 40%.
• There is no negative marking in this module.

How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	51-60	C (Average)
6	41-50	P (Pass)
7	0-40	F (Fail)

Benefits of Certification:

• Government Authorized Assessment Agency Certification.
• Certificate Valid for Lifetime.
• Lifetime Verification of Certificate.
• Free Job Assistance as per your Interest Area.

Syllabus

Business Communication Skills:  Introduction, meaning and scope, nature and importance of communication, process of communication, types of communication, some common grammatical errors, improving your listening ability, improving writing skills, good news and bad news communication, e-mails,  oral communication skills.

Customer Relationship Management:  Evaluation of customer relationship management (CRM), customer loyalty, CRM in marketing, sales force automation, enterprise resource planning (ERP), supplier relationship management (SRM0, partner relationship management (PRM), analytical CRM, CRM implementation.

Marketing and Promotion:  Introduction to marketing management, process of marketing management, scope of marketing, core concept of marketing, marketing in economic development process, market segmentation, market information system (MIS), functions of wholesaler and retailer, integrated marketing communication (IMC), marketing of services, rural marketing, international marketing, digital marketing.

Personal Writing: Periods, question marks, and exclamation points, avoiding faulty sentences, commas and sentence parts, commas that separate, semicolons and colons, subject- verb agreement, problem verbs and pronouns, communicating your ideas.

Financial literacy for business correspondents:  Introduction, demand side factors, business correspondent model, genesis of the research, scope of research, banking habits, financial literacy.

Ethical considerations in Business: Introduction to business ethics, concept of business ethics, definition of business ethics, elements of business ethics, advantages of business ethics, meaning of ethical decision making, definition of ethical decision making, importance of workplace ethics, ethical challenges in the workplace, benefits of value based leadership, effectiveness of value based leadership.

Job Opportunities after completion of Diploma in Business Correspondent course:

After successfully completing a Diploma in Business Correspondent (BC) program, graduates are well-equipped to work in the banking and financial services sector, particularly in the domain of financial inclusion. Business Correspondents act as intermediaries between financial institutions and customers in rural and underserved areas, helping them access various banking services. Below are the career options available for Business Correspondents in India, along with the salary range:

1. Business Correspondent (BC)

• Role: A Business Correspondent is the primary role in this field. They act as an extension of a bank, providing basic banking services like account opening, deposits, withdrawals, balance inquiries, money transfers, and loan application assistance, especially in remote and rural areas.
• Salary Range: ₹2,00,000 – ₹5,00,000 per annum (for salaried BCs working with banks or financial institutions; the salary may vary depending on the bank and region)

2. Business Correspondent Supervisor (BCS)

• Role: Business Correspondent Supervisors oversee a network of Business Correspondents, ensuring they are effectively delivering services and adhering to regulations. They manage relationships with banks and help BCs in resolving issues, training new correspondents, and ensuring smooth operations.
• Salary Range: ₹4,00,000 – ₹7,00,000 per annum (depending on the bank, location, and experience)

3. Relationship Manager (Financial Inclusion)

• Role: Relationship Managers in financial inclusion programs work closely with communities to build relationships and promote financial products and services. They support customers in accessing loans, savings accounts, insurance products, and government welfare schemes.
• Salary Range: ₹3,00,000 – ₹7,00,000 per annum (depending on the organization and region)

4. Field Officer (Rural Banking)

• Role: Field Officers are responsible for implementing the banking services in rural areas. They ensure that the bank’s products and services are accessible to customers, and they may assist in collecting information for loan processing or customer feedback.
• Salary Range: ₹2,50,000 – ₹5,00,000 per annum (depending on the region and bank)

5. Financial Literacy Officer

• Role: Financial Literacy Officers focus on educating rural customers about financial products and services. They help clients understand banking products, savings, investments, loans, and how to manage finances effectively.
• Salary Range: ₹3,00,000 – ₹6,00,000 per annum (depending on experience and institution)

6. Branch Manager (Rural Banking)

• Role: Branch Managers at rural banks or branches focused on financial inclusion handle the overall management of banking services in rural areas. They oversee the operations, supervise BCs and field officers, manage financial products, and ensure the profitability of the branch.
• Salary Range: ₹5,00,000 – ₹12,00,000 per annum (depending on the bank and experience)

7. Loan Officer (Microfinance or Rural Banking)

• Role: Loan Officers process and manage loan applications in rural areas, specifically focusing on microloans or agriculture-related loans. They assess loan eligibility, process applications, and offer financial advice to borrowers.
• Salary Range: ₹3,00,000 – ₹6,00,000 per annum (depending on the financial institution and location)

8. Sales Officer (Rural/Urban Banking)

• Role: Sales Officers are responsible for acquiring customers for the bank’s products, such as savings accounts, insurance, loans, and digital banking services. They work in both rural and urban locations, promoting products and helping the institution expand its customer base.
• Salary Range: ₹2,50,000 – ₹5,00,000 per annum (depending on the financial institution and sales targets)

9. Digital Banking Executive

• Role: Digital Banking Executives focus on promoting and supporting digital banking services in rural and underserved regions. They help clients with mobile banking, internet banking, and other digital financial services, increasing adoption in areas with limited access to traditional banking infrastructure.
• Salary Range: ₹3,00,000 – ₹6,00,000 per annum (depending on the institution and region)

10. Customer Support Executive (Banking Services)

• Role: Customer Support Executives assist bank customers with queries, complaints, and the use of digital banking services. In the BC context, they help address issues related to transactions, account details, and banking products for rural customers.
• Salary Range: ₹2,50,000 – ₹5,00,000 per annum (depending on experience and organization)

11. Compliance Officer (Financial Inclusion)

• Role: Compliance Officers ensure that Business Correspondents and other field agents comply with banking regulations and policies, including KYC (Know Your Customer) and AML (Anti-Money Laundering) standards. They also monitor the transactions and ensure ethical practices are followed in rural banking services.
• Salary Range: ₹4,00,000 – ₹8,00,000 per annum (depending on the financial institution and seniority)

12. Microfinance Manager

• Role: Microfinance Managers work with microfinance institutions to manage loans and financial services targeted at small-scale entrepreneurs and rural customers. They handle loan disbursements, collections, and customer support for micro-loans and group lending programs.
• Salary Range: ₹4,00,000 – ₹8,00,000 per annum (depending on the company and project size)

13. Banking Operations Executive

• Role: Banking Operations Executives handle day-to-day operations related to processing transactions, account maintenance, and customer service. In the context of business correspondents, they may oversee the operations of rural branches or mobile banking services.
• Salary Range: ₹2,50,000 – ₹5,00,000 per annum (depending on experience and the financial institution)

14. Cash Management Officer (Rural/Urban Banking)

• Role: Cash Management Officers are responsible for managing cash flow and transactions in rural banking centers. They ensure adequate cash availability for Business Correspondents and customers and handle the logistics of cash movements.
• Salary Range: ₹3,00,000 – ₹6,00,000 per annum (depending on location and organization)

15. Banking Relationship Officer

• Role: Relationship Officers maintain and manage relationships with customers, ensuring they are aware of the bank’s products and services. In rural areas, they also help customers with the documentation process for loans, deposits, and insurance products.
• Salary Range: ₹3,00,000 – ₹7,00,000 per annum (depending on experience and location)

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Key Factors Influencing Salary:

• Location: Salaries can vary significantly depending on whether the position is in rural, semi-urban, or urban areas. Positions in urban centers or large cities like Delhi, Mumbai, Bangalore, and Hyderabad may offer higher salaries compared to those in rural or remote locations.
• Experience: As with many fields, the salary potential increases with experience. Entry-level positions generally offer lower salaries, but as professionals gain more experience in financial inclusion, microfinance, or rural banking, their earning potential increases.
• Type of Institution: Government-backed banks, private banks, and microfinance institutions may offer different salary scales. Additionally, non-governmental organizations (NGOs) focused on financial inclusion may offer varying compensation based on funding and organizational structure.
• Role Responsibilities: Senior roles like Branch Managers, Relationship Managers, and Compliance Officers typically offer higher salaries due to the increased responsibility and oversight.

Conclusion:

Graduates of the Diploma in Business Correspondent program have a range of career options in the banking, financial inclusion, and rural banking sectors. As financial inclusion initiatives grow in India, there is a rising demand for professionals who can manage and facilitate banking services in rural and underserved areas. The salary range varies by position, location, and the scale of the organization but offers significant growth potential as professionals move up the career ladder in the banking and financial services industry.