Certificate in Professional Communication

Description

Course Name: Certificate in Professional Communication
Course Id: CPC/Q0101.

Eligibility: 10+2 (Higher Secondary) or equivalent is required.

Objective: The objective of the Certificate in Professional Communication course is to equip learners with essential communication competencies required in professional settings. This includes mastering formal speaking, business writing, interpersonal skills, and digital communication tools. The course is ideal for students, job seekers, corporate employees, and entrepreneurs who want to enhance their professional presence and collaboration skills.

Duration: Three Months.

 How to Enroll and Get Certified in Your Chosen Course:

 Step 1: Choose the course you wish to get certified in.

 Step 2: Click on the “Enroll Now” button.

 Step 3: Proceed with the enrollment process.

 Step 4: Enter your billing details and continue to course fee payment.

 Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.

 Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.

 Step 7: Once you complete the course, take the online examination.

 Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.

 Step 9: After certification, you will be offered job opportunities aligned with your area of interest.

Online Examination Detail:

Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.

Marking System:
S.No.	No. of Questions			Marks Each Question		Total Marks
1	10			5		50
2	5			4		20
3	5			3		15
4	5			2		10
5	5			1		5
	30					100
How Students will be Graded:
S.No.		Marks	Grade
1		91-100	O (Outstanding)
2		81-90	A+ (Excellent)
3		71-80	A (Very Good)
4		61-70	B (Good)
5		51-60	C (Average)
6		40-50	P (Pass)
7		0-40	F (Fail)

 Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:

 Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.

 Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.

 Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.

 Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.

 Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.

 Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.

Syllabus:

Module 1: Fundamentals of Professional Communication: Definition and importance of professional communication, Types of communication (verbal, non-verbal, written, visual), Elements of the communication process, Barriers to effective communication, Role of communication in the workplace, 7 Cs of effective communication, Formal vs. informal communication, Ethical communication practices, Cross-cultural communication, Importance of feedback.

Module 2: Verbal and Non-Verbal Communication Skills: Active listening techniques, Voice modulation and clarity, Body language and gestures, Eye contact and posture, Facial expressions and tone, Interpersonal communication skills, Communication in meetings and presentations, Empathy and assertiveness, Avoiding communication gaps, Building rapport and trust.

Module 3: Written Communication in a Professional Setting: Email etiquette and formatting, Writing professional letters and memos, Reports and proposal writing, Notice and circular writing, Resume and cover letter drafting, Business writing tone and style, Common grammar and punctuation errors, Use of templates and formats, Editing and proofreading, Documentation and record keeping.

Module 4: Presentation and Public Speaking Skills: Planning and structuring presentations, Designing slides using visual aids, Overcoming stage fear and anxiety, Delivering impactful speeches, Using storytelling in presentations, Time management during presentations, Engaging the audience, Using appropriate vocabulary and tone, Handling questions and feedback, Evaluating presentation performance.

Module 5: Workplace Communication and Etiquette: Office communication protocols, Telephone and video call manners, Communication during interviews, Group discussion techniques, Conflict resolution and negotiation skills, Team communication and collaboration, Handling criticism professionally, Writing meeting agendas and minutes, Professional social media communication, Workplace ethics and confidentiality.

Module 6: Communication for Career Development: Goal-oriented communication, Building professional networks, Interview preparation and mock interviews, Writing effective LinkedIn profiles, Self-introduction and elevator pitch, Job application communication, Career counseling through communication, Importance of soft skills, Continuous improvement in communication, Certifications and lifelong learning in communication.

After successful completion of the Certificate in Professional Communication program, graduates acquire essential skills in verbal and written communication, interpersonal skills, presentation techniques, corporate etiquette, email writing, business English, and soft skills. These skills are highly valued in modern workplaces across industries like IT, education, customer service, HR, hospitality, and business process outsourcing (BPO).

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🎯 Career Opportunities After Certificate in Professional Communication

🔹 1. Customer Service Executive / BPO Agent

• Workplace: Domestic & international call centers, tech support firms

• Role: Communicate with customers via phone, email, or chat; resolve issues professionally

• Salary Range:

  • Domestic BPO: ₹15,000 – ₹25,000/month

  • International BPO: ₹25,000 – ₹45,000/month + incentives

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🔹 2. Front Desk Executive / Office Assistant

• Workplace: Corporate offices, hospitals, hotels, colleges

• Role: Handle visitors, manage calls and correspondence using professional tone and etiquette

• Salary Range: ₹12,000 – ₹30,000/month

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🔹 3. Corporate Trainer (Communication / Soft Skills)

• Workplace: Training consultancies, companies, finishing schools

• Role: Conduct training sessions on communication, body language, group discussion, interview prep

• Salary Range: ₹25,000 – ₹50,000/month

• Freelance Pay: ₹1,000 – ₹5,000 per session

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🔹 4. HR Executive / Recruitment Coordinator

• Workplace: HR firms, staffing agencies, corporate HR teams

• Role: Conduct interviews, draft emails, communicate with clients and candidates

• Salary Range: ₹18,000 – ₹35,000/month

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🔹 5. Sales & Marketing Executive (Client Interaction Roles)

• Workplace: FMCG, retail, education, real estate, EdTech

• Role: Pitch products/services to clients, manage leads, communicate via phone/email

• Salary Range: ₹20,000 – ₹40,000/month + incentives

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🔹 6. Public Relations / Corporate Communication Assistant

• Workplace: PR agencies, media firms, corporate communication teams

• Role: Prepare press releases, client communication, event coordination

• Salary Range: ₹20,000 – ₹45,000/month

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🔹 7. English Communication Trainer / Spoken English Instructor

• Workplace: Language institutes, coaching centers, online platforms

• Role: Teach basic to advanced English conversation, grammar, and communication techniques

• Salary Range: ₹15,000 – ₹35,000/month

• Freelance Pay: ₹300 – ₹1,000/hour

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🔹 8. Content Writer / Business Correspondence Specialist

• Workplace: EdTech, digital marketing agencies, startups

• Role: Write emails, reports, web content, formal letters, client proposals

• Salary Range: ₹18,000 – ₹40,000/month

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🔹 9. Online Educator / YouTuber (Communication & Soft Skills)

• Workplace: Platforms like YouTube, Udemy, Unacademy, own online brand

• Role: Create videos or courses on professional speaking, interview prep, body language, etc.

• Earnings: ₹15,000 – ₹1,00,000+/month (based on reach)

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🔹 10. Administrative Assistant / Coordinator

• Workplace: Educational institutes, NGOs, corporates

• Role: Prepare reports, maintain documentation, communicate with staff/partners

• Salary Range: ₹15,000 – ₹30,000/month

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📈 Career Growth Table

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🏆 Top Employers & Platforms

• MNCs: Infosys, TCS, Wipro, HCL, Accenture

• EdTech Companies: PlanetSpark, BYJU’S, Udemy, UrbanPro

• BPOs & HR Firms: Concentrix, Teleperformance, Randstad, TeamLease

• Language & Training Institutes: British Council, Veta, Fluent Life

• Corporate Offices: Hospitality chains, hospitals, colleges, government offices