Description
Course Name: Advance Diploma in Hotel Business Management
Course Id: ADHBM/Q1001.
Education Qualification: 12th Pass.
Duration: 370 Hrs (Equivalent to One Year).
Total Credits: 18.
How You will Get Diploma Certificate:
Step 1- Select your Course for Certification.
Step 2- Click on Enroll Now.
Step 3- Proceed to Enroll Now.
Step 4- Fill Your Billing Details and Proceed to Pay.
Step 5- You Will be Redirected to Payment Gateway, Pay Course and Exam Fee by Following Options.
Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.
Step 6- After Payment You will get Study Material Login id and Password on your email id.
Step 7- After Completion of Course Study give Online Examination.
Step 8- After Online Examination you will get Diploma Certificate soft copy(Scan Copy) and Hard Copy(Original With Seal and Sign).
Step 9- After Certification you will receive Prospect Job Opportunities as per your Interest Area.
Online Examination Detail:
- Duration- 120 minutes.
- No. of Questions- 60. (Multiple Choice Questions).
- 10 Questions from each module, each carry 10 marks.
- Maximum Marks- 600, Passing Marks- 40%.
- There is no negative marking in this module.
| How Students will be Graded: | ||
| S.No. | Marks | Grade |
| 1 | 91-100 | O (Outstanding) |
| 2 | 81-90 | A+ (Excellent) |
| 3 | 71-80 | A (Very Good) |
| 4 | 61-70 | B (Good) |
| 5 | 51-60 | C (Average) |
| 6 | 41-50 | P (Pass) |
| 7 | 0-40 | F (Fail) |
Benefits of Certification:
- Government Authorized Assessment Agency Certification.
- Certificate Valid for Lifetime.
- Lifetime Verification of Certificate.
- Free Job Assistance as per your Interest Area.
Syllabus
Front Office Operations: Introduction, reservation stage, departure stage, importance of registration, formats and documents in registration, function of bell desk, mail handling, different types of keys, types of guest complaints, dealing with complaints, importance of telephony system, hospitality phone systems.
Basic Food & Beverage Service: Introduction, objectives, catering/ food service industry, the dining experience, organization of F&B service department, types of food & beverage service, taking booking for table service, preparation for service, lounge service, room service, food & beverage terminology.
Communication & Soft Skills: Interpersonal communication, goal- setting, personality development, critical thinking, stress management, team work, time management.
Business Communication: Introduction, objectives, nature and importance of communication, types of communication, some common grammatical errors, improving your listening ability, good news and bad news communication, communication process, e-mails, oral communication skills, business presentation.
Hotel Housekeeping: Housekeeping department layout in hotel, housekeeping: areas of responsibility, supervisors of housekeeping, qualities of housekeeping staff, purpose of cleaning, cleaning and hygiene principles, cleaning and keeping public areas of hotel, cleaning agents or chemicals, importance of housekeeping control desk, important registers maintained by housekeeping.
Travel & Tourism Industry: Objectives, components of tourism industry, recent trends in tourism, Indian tourism offers new business opportunities, functions and role of travel trade intermediaries in hospitality management, concept of travel operations, integration and linkages in the travel operation, travel technology, role and contribution of travel business, need for travel agency, types of travel agency, functions of travel agency.
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