Description
Course Name: Certificate in Hospital Front Desk Coordinator
Course Id: CHFDC/Q1001.
Eligibility: Completion of 10+2 (higher Secondary) or equivalent.
Objective: The Certificate in Hospital Front Desk Coordinator provides individuals with the key skills needed to perform administrative duties at the front desk of healthcare facilities. With a strong focus on communication, organization, and customer service, graduates are well-equipped to take on roles that are vital in the healthcare sector.
Duration: Three Months.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.
| Marking System: | ||||||
| S.No. | No. of Questions | Marks Each Question | Total Marks | |||
| 1 | 10 | 5 | 50 | |||
| 2 | 5 | 4 | 20 | |||
| 3 | 5 | 3 | 15 | |||
| 4 | 5 | 2 | 10 | |||
| 5 | 5 | 1 | 5 | |||
| 30 | 100 | |||||
| How Students will be Graded: | ||||||
| S.No. | Marks | Grade | ||||
| 1 | 91-100 | O (Outstanding) | ||||
| 2 | 81-90 | A+ (Excellent) | ||||
| 3 | 71-80 | A (Very Good) | ||||
| 4 | 61-70 | B (Good) | ||||
| 5 | 51-60 | C (Average) | ||||
| 6 | 40-50 | P (Pass) | ||||
| 7 | 0-40 | F (Fail) | ||||
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Syllabus
Medical Billing: United states health insurance, Indian health insurance, medical billing, need for medical billing, skills of medical biller, medical billing terms, types of health insurance plan, types of health insurance payer, types of claim forms, medical billing process, errors in medical billing.
Hospital Information System (HIS): Introduction, objectives, purpose of hospital information system, areas of hospital information system, computerized hospital information system, tele nursing.
Patient satisfaction: Introduction, objectives, materials and methods, action plan, evaluation of patient relationship programme, nursing service, special tests and procedures, nutrition/dietary services.
Human Anatomy: An Introduction to the human body, anatomy and physiology, levels of organization of the body, homeostasis, human body systems, reproductive system, cell and tissues, immune system, muscular system, nervous system, respiratory system.
First aid and basic life support: Introduction, objectives, concepts and principles of first aid and emergency, insect bites and animal bites, emergencies caused by heat and cold, other emergency situations, meaning and concept of basic life support, steps of basic life support, indications for basic life support.
Charting insurance information: Introduction, objectives, claim settlement procedure, types of health insurance policy, miscellaneous conditions/ benefits.
Job Opportunities after completion of Certificate in Hospital Front Desk Coordinator course:
Graduates of the Certificate in Hospital Front Desk Coordinator program have a wide range of career options in the healthcare sector. This program trains individuals to manage patient interactions, administrative tasks, and coordination within hospitals and healthcare facilities. Front Desk Coordinators are essential in providing an efficient and welcoming experience for patients and visitors while ensuring smooth administrative operations.
Here is a detailed breakdown of the career options available to graduates and the expected salary ranges in India:
1. Hospital Front Desk Coordinator
- Role: A Front Desk Coordinator is responsible for greeting patients, managing appointments, handling phone calls, and directing patients to the appropriate departments. They also assist with insurance verification, billing inquiries, and maintaining patient records.
- Workplaces: Hospitals, medical clinics, private healthcare facilities, diagnostic centers, and wellness clinics.
- Salary:
- Entry-level: ₹2.5–4 LPA
- Experienced: ₹4–6 LPA
- Senior-level: ₹6–8 LPA (depending on hospital size, location, and responsibilities)
2. Receptionist in Healthcare Facilities
- Role: A healthcare receptionist performs administrative duties such as answering phone calls, scheduling patient appointments, maintaining records, and assisting patients with general inquiries. They ensure a smooth front-office operation, especially in a busy hospital or clinic environment.
- Workplaces: Hospitals, clinics, outpatient care centers, medical spas.
- Salary:
- Entry-level: ₹2.5–3.5 LPA
- Experienced: ₹4–5 LPA
- Senior-level: ₹6–7 LPA
3. Medical Office Administrator
- Role: This role involves overseeing the administrative functions of a medical office or department, such as managing patient schedules, filing medical records, coordinating between departments, and handling the office’s day-to-day operations.
- Workplaces: Hospitals, healthcare centers, medical practices, outpatient facilities.
- Salary:
- Entry-level: ₹3–5 LPA
- Experienced: ₹6–8 LPA
- Senior-level: ₹9–12 LPA
4. Patient Service Representative
- Role: A Patient Service Representative (PSR) focuses on patient interaction, from registration and verification of insurance to providing information on available services. They ensure patient satisfaction and assist with the check-in and check-out process.
- Workplaces: Hospitals, medical centers, dental clinics, and specialty care facilities.
- Salary:
- Entry-level: ₹2.5–4 LPA
- Experienced: ₹5–7 LPA
- Senior-level: ₹7–10 LPA
5. Health Insurance Coordinator
- Role: In this role, professionals work at the front desk of healthcare facilities to coordinate insurance verification, billing, and claims processing. They ensure patients’ insurance details are accurate and assist them with related queries.
- Workplaces: Hospitals, insurance companies, medical billing companies.
- Salary:
- Entry-level: ₹3–5 LPA
- Experienced: ₹6–8 LPA
- Senior-level: ₹10–12 LPA (depending on expertise in insurance claims)
6. Hospital Administrator
- Role: Hospital administrators are responsible for overseeing the overall operations of a healthcare facility. They manage departments, budget allocations, staffing, patient care policies, and hospital protocols. While this role requires additional qualifications and experience, it is an option for someone who starts as a front desk coordinator and moves up to a leadership position.
- Workplaces: Large hospitals, healthcare systems, and multi-specialty hospitals.
- Salary:
- Entry-level: ₹6–8 LPA
- Experienced: ₹12–20 LPA
- Senior-level: ₹20–40 LPA (or more, depending on hospital size and region)
7. Front Office Manager (Healthcare Sector)
- Role: Front Office Managers in healthcare settings oversee the daily operations of the front desk, including managing staff, handling patient inquiries, scheduling appointments, and ensuring smooth coordination with medical teams. They ensure that front office operations align with hospital or clinic policies and patient care standards.
- Workplaces: Hospitals, private healthcare clinics, outpatient departments.
- Salary:
- Entry-level: ₹4–6 LPA
- Experienced: ₹7–10 LPA
- Senior-level: ₹10–15 LPA
8. Medical Billing and Coding Specialist
- Role: This job focuses on coding and billing medical claims for insurance purposes. While this job is more specialized, some front desk coordinators transition into this role by handling patient billing details, insurance claims, and ensuring accurate coding for treatments.
- Workplaces: Hospitals, medical centers, healthcare outsourcing companies.
- Salary:
- Entry-level: ₹2.5–4 LPA
- Experienced: ₹5–7 LPA
- Senior-level: ₹8–10 LPA
9. Call Center Executive (Healthcare Sector)
- Role: Healthcare call center executives assist with managing patient appointments, answering queries about hospital services, and helping with patient intake over the phone. They may also handle inquiries regarding patient bills, insurance details, and pre-admission procedures.
- Workplaces: Call centers, hospitals, medical support centers.
- Salary:
- Entry-level: ₹2.5–3.5 LPA
- Experienced: ₹4–6 LPA
- Senior-level: ₹6–8 LPA
10. Medical Receptionist (Specialized Clinics)
- Role: Medical receptionists in specialized clinics are tasked with managing appointment bookings, greeting patients, processing documentation, and ensuring the smooth operation of patient flow. In specialized clinics (e.g., dental, physiotherapy, or dermatology), they may assist in additional roles related to the specific services offered.
- Workplaces: Dental clinics, physiotherapy centers, dermatology clinics, and specialty care centers.
- Salary:
- Entry-level: ₹2.5–4 LPA
- Experienced: ₹4–6 LPA
- Senior-level: ₹7–10 LPA
11. Patient Admission Coordinator
- Role: This role involves managing the patient admission process, ensuring that all necessary medical records, insurance information, and other relevant documents are collected and processed prior to admission. They assist in ensuring that patients have a smooth transition into the healthcare system.
- Workplaces: Hospitals, clinics, health centers, and medical institutions.
- Salary:
- Entry-level: ₹3–5 LPA
- Experienced: ₹6–8 LPA
- Senior-level: ₹9–12 LPA
12. Front Desk Coordinator in Multi-specialty Hospitals
- Role: Multi-specialty hospitals often have more complex front desk operations. Coordinators at these hospitals may assist with patient referrals, internal hospital transfers, and specialized scheduling. They may also help coordinate diagnostic tests, surgeries, and outpatient services.
- Workplaces: Multi-specialty hospitals, corporate healthcare centers.
- Salary:
- Entry-level: ₹3–5 LPA
- Experienced: ₹6–9 LPA
- Senior-level: ₹10–15 LPA (depending on hospital size and role complexity)
13. Healthcare Administrator in Small Healthcare Settings
- Role: In smaller healthcare settings, healthcare administrators may manage the front desk while also handling other administrative duties, such as billing, staff management, and overseeing daily operations. They may take on a hybrid role as they progress.
- Workplaces: Private clinics, small hospitals, diagnostic centers.
- Salary:
- Entry-level: ₹3–5 LPA
- Experienced: ₹6–8 LPA
- Senior-level: ₹10–12 LPA
Factors Influencing Salary
- Experience: More experienced professionals typically earn higher salaries, particularly those in senior or management roles.
- Location: Salaries can vary greatly depending on the location of the healthcare facility. Cities like Mumbai, Delhi, Bangalore, and Chennai tend to offer higher salaries due to higher demand and cost of living.
- Type of Facility: Working in large, well-established hospitals or specialized medical centers often offers higher salaries than working in small clinics or outpatient facilities.
- Skills: Additional certifications in medical billing, healthcare management, or customer service can enhance earning potential.
Upskilling Opportunities
- Certification in Medical Billing and Coding: Additional certifications in medical billing and coding can open doors to roles in medical administration and billing, which tend to have higher earning potential.
- Diploma in Healthcare Management: For those seeking to move into managerial or administrative roles in healthcare facilities, pursuing further studies in healthcare management can be beneficial.
- Advanced Customer Service Training: Enhancing customer service skills through training can help Front Desk Coordinators provide exceptional service, leading to promotions and higher salaries.
Conclusion
The Certificate in Hospital Front Desk Coordinator program provides a solid foundation for a variety of rewarding careers in the healthcare sector. Graduates can choose from a wide range of roles, from managing the front desk to overseeing patient services and office administration. With the growing demand for healthcare services across India, professionals with specialized training in healthcare coordination are in high demand, with competitive salaries and opportunities for career advancement.