Description

Course Name: Certificate in Aviation Hospitality and Travel Management

Course Id: CAHTM/Q1001.

Eligibility: 10th Grade (High School) or Equivalent.

Objective: A Certificate in Aviation Hospitality and Travel Management is a specialized program designed to provide knowledge and skills in the aviation, hospitality, and travel sectors. This course focuses on key aspects of airline services, airport management, travel agency operations, customer service in the hospitality industry, and the overall tourism industry.

Duration: Three Months.

 How to Enroll and Get Certified in Your Chosen Course:

 Step 1: Choose the course you wish to get certified in.

 Step 2: Click on the “Enroll Now” button.

 Step 3: Proceed with the enrollment process.

 Step 4: Enter your billing details and continue to course fee payment.

 Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.

 Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.

 Step 7: Once you complete the course, take the online examination.

 Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.

 Step 9: After certification, you will be offered job opportunities aligned with your area of interest.

Online Examination Detail:

Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.

Marking System:
S.No.	No. of Questions			Marks Each Question		Total Marks
1	10			5		50
2	5			4		20
3	5			3		15
4	5			2		10
5	5			1		5
	30					100
How Students will be Graded:
S.No.		Marks	Grade
1		91-100	O (Outstanding)
2		81-90	A+ (Excellent)
3		71-80	A (Very Good)
4		61-70	B (Good)
5		51-60	C (Average)
6		40-50	P (Pass)
7		0-40	F (Fail)

 Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:

 Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.

 Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.

 Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.

 Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.

 Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.

 Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.

Syllabus:

Introduction to Aviation Industry: History and Evolution of Aviation, Major Airlines and Their Operations, Airport Infrastructure and Management, Role of IATA and ICAO in Aviation, Types of Aircraft and Airline Services, Airline Codes and Terminologies, Cabin Crew and Ground Staff Responsibilities, Airline Revenue Management, Air Traffic Control and Safety Regulations, Future Trends in the Aviation Industry.

Airport and Airline Management: Airport Operations and Management, Passenger Handling Procedures, Baggage Handling and Security Checks, Cargo Management and Logistics, Ground Handling Services, Aircraft Maintenance and Engineering, Airport Emergency Procedures, Airfare and Ticketing Systems, Airline Scheduling and Route Planning, Aviation Regulations and Compliance.

Hospitality and Customer Service Excellence: Introduction to the Hospitality Industry, Principles of Customer Service in Aviation, Grooming and Professional Etiquette, Handling Passenger Complaints and Grievances, Communication Skills for Hospitality Professionals, In-Flight and Airport Hospitality Services, Customer Relationship Management (CRM), Multicultural Sensitivity in Customer Service, Personality Development and Body Language, Crisis Management and Conflict Resolution.

Travel and Tourism Management: Introduction to Travel and Tourism, Types of Tourism (Leisure, Business, Medical, Adventure), Tourism Geography and World Destinations, Role of Travel Agencies and Tour Operators, Tour Planning and Itinerary Designing, Travel Documentation and Visa Processing, Global Distribution Systems (GDS) and Online Booking, Sustainable Tourism Practices, Travel Insurance and Risk Management, Tourism Marketing and Promotion.

Air Ticketing and Reservation Systems: Introduction to Airline Ticketing, Types of Airfares and Fare Calculation, Reservation and Booking Procedures, Understanding Passenger Name Records (PNR), Airport Codes and Airline Alliances, Use of Global Distribution Systems (Amadeus, Galileo, Sabre), E-Ticketing and Online Booking Systems, Cancellation and Refund Policies, Ancillary Services and Additional Charges, Case Studies on Real-World Ticketing Scenarios.

In-Flight Services and Cabin Crew Training: Roles and Responsibilities of Cabin Crew, Safety and Emergency Procedures on Board, In-Flight Announcements and Communication, Food and Beverage Service Techniques, First Aid Training for Aviation Staff, Passenger Handling and Special Assistance, Protocols for VIP and VVIP Guests, Cabin Preparation and Pre-Flight Checks, Crew Resource Management (CRM), Stress and Fatigue Management for Cabin Crew.

✈️🏨🧳 Career Scope After Certificate in Aviation, Hospitality & Travel Management – India

The Certificate in Aviation, Hospitality, and Travel Management prepares graduates for vibrant, client-facing roles in the aviation, hospitality, and tourism sectors. It blends training in customer service, ticketing, airport operations, front office, travel documentation, and soft skills, making candidates eligible for a wide range of domestic and international opportunities.

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✅ 1. Top Career Opportunities & Job Roles

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🏢 2. Sectors & Companies Hiring Graduates

• Airlines: Indigo, Air India, Vistara, SpiceJet, Emirates, Qatar Airways

• Airports: GMR, Adani Group, Bengaluru International Airport

• Hospitality Chains: Taj, Oberoi, Marriott, Radisson, Hyatt

• Travel & Tour Agencies: MakeMyTrip, Thomas Cook, SOTC, Yatra

• Cruise Lines: Carnival, Royal Caribbean, MSC

• Online Travel Platforms: Goibibo, Cleartrip, Booking.com

• Ground Handling Companies: Celebi, Bird Group, AISATS

• Cabin Crew Training Institutes: Frankfinn, Indira Gandhi Institute

• Luxury Lounges & Concierge Services

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📈 3. Salary Range in India (2025 Estimates)

💡 Salaries vary by employer, location (metro vs. tier-2), and skill level. Airlines and international roles offer higher perks, free travel, and allowances.

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🧠 4. Skills Gained

• Customer service excellence

• Air ticketing (GDS: Galileo, Amadeus basics)

• Communication and soft skills

• Grooming, etiquette, and professional presentation

• Hospitality management and guest handling

• Crisis and conflict resolution

• Reservation systems and travel documentation

• Sales and upselling techniques

• Foreign language (basic) and cultural sensitivity

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🎯 5. Career Growth Pathways

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📚 6. Further Study & Certifications

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🌏 7. International Career Options

With additional experience and certification, graduates can pursue jobs in:

• International Airlines (Gulf, European, or SE Asian carriers)

• Luxury Cruise Liners

• Global Hotel Chains

• Embassy or Diplomatic Hospitality Services

• Study + Work Options in UAE, Canada, Australia