50% Off

Travel Consultant Course

Rs.2,000.00 Rs.1,000.00

The Travel Consultant is responsible for preparing and organizing holiday tours packages.

for inbound, outbound and domestic tourists and travelers, both, for retail and corporate customers.

Description

Course Name: Travel Consultant

Course Id: TC/Q1001.
Education Qualification: 10th Pass.
Course and Exam Fee: 2000.

Certification Process under Recognized Prior Learning (RPL) Mode.

How You will Get Diploma Certificate:

Step 1- Select your Course for Certification.

Step 2- Click on Enroll Now.

Step 3- Proceed to Enroll Now.

Step 4- Fill Your Billing Details and Proceed to Pay.

Step 5- You Will be Redirected to Payment Gateway, Pay Course and Exam Fee by Following Options.

Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 6- After Payment You will receive Study Material and Online Examination link on your email id.

Step 7- After Completion of  Course Study give Online Examination.

Step 8- After Online Examination within 7 days you will get Diploma Certificate soft copy(Scan Copy) and Hard Copy(Original With Seal and Sign) within 30 days.

Step 9- After Certification you will receive Prospect Job Opportunities as per your Interest Area.

Online Examination Detail:

Duration- 60 minutes.

No. of Questions- 30. (Multiple choice Questions).

Maximum Marks- 600, Passing Marks- 40%.

There is No Negative marking in this module.

Benefits of Certification:

  • Government Authorized Assessment Agency Certification.
  • Certificate Valid for Lifetime.
  • Lifetime Verification of Certificate.
  • Free Job Assistance as per your Interest Area.

Or You Can Fill below Enquiry form For Regular Course Training from our Training Centers located in India.

Student Course Enquiry Form:

Syllabus

 

Certificate in Travel Consultant

 

Engaging with customers and identifying their needs
Interacting with superiors and colleagues
Achieving customer satisfaction through customer-centric service
Services and facilities specific to age / gender / special needs
Preparing Itinerary
Communicating with customers

 

Engaging with customers and identifying their needs

Understanding the type of tour customer is looking for, Understanding the needs of the customer Initiate enquiries, understand other details such as duration of travel, number of people, budget etc. Understand an appropriate destination based on their preferences, Identify the type of group, Analyze the type of package that can be offered, Suggest some best place options and things to do there for customers who haven’t planned anything in particular, Ensure to be polite and attentive, Send mails or stay in touch through phone if customers have not decided across the counter, Be updated on current prices of accommodation, transport etc. Keep the customer informed about any new product.

Interacting with superiors and colleagues

Receive job order and instructions from reporting superior,  Escalate unresolved problems or complaints to relevant superior,  Understand work output requirements, targets, performance indicators and incentives, Deliver quality work and report anticipated delays with reason,  Communicate maintenance and repair schedule to superior, Receive feedback on work standards Document the completed work Show trust, support and respect to all colleagues and assist them with information and knowledge Try to achieve smooth overflow , Identify the potential and existing conflicts with colleagues and resolve them.

Achieving customer satisfaction through customer-centric service

Ensure fair and honest treatments to customers, Enhance company’s brand value,  Read customer expectations and ensure they are met, Readily accept and implement new ideas to improve customer satisfaction Communicate customer feedback to superior Offer promotions to improve product satisfaction,  Consult with senior on unscheduled customer requests, Maintain pitch and tone of voice while speaking to customers, Maintain high standards of practice and transparency in pricing, Answer the telephone, Communicate appropriately with the customer, Dress professionally, Maintain personal integrity and ethical behavior, Maintain personal grooming and positive body language, Demonstrate responsible and disciplined behavior, Escalate grievances to appropriate authority.

Services and facilities specific to age / gender / special needs

Ensure that the customer feels safe, Understand procedures to be followed during terrorist attacks, Know the facilities and services specific to gender and age, Co-ordinate with team to meet these needs Educate customers about entertainment programs for children, basic safeguard procedures for senior citizen, Arrange for transport and equipment as required by senior citizens, Understand availability of medical facilities/doctor, Understand women rights and company’s polices regarding them Know special facilities available for women colleagues and customers Inform about methods to ensure safety and security of women.

Preparing Itinerary

Decide on route map and ensure routing is planned with nearby locations packed together, Plan in a way that all places of attraction are efficiently covered within the time available, Consider details like interest of tourist and their energy levels, Prepare itinerary from beginning of journey till the end, Ensure to add all important tourist destinations into it, Mention the opening and closing time of places of interest and background information of that place too, Include the distance between the various locations, Mention the various restaurant options around, Include time taken for every activity, Ensure the tour package is tailored according to the customer’s interest.

Communicating with customers

Identify customer needs by asking questions, Have good knowledge on product and services and brief the customer clearly on them in a polite and professional manner, Build friendly but impersonal relationship with the customers, Use appropriate language and tone and listen actively, Show sensitivity to gender/ cultural and social differences, Understand customer expectations and provide appropriate product/services, Understand customer dissatisfaction and address their complaints, Maintain proper body language and dress code, Communicate clearly and effectively with the guest, Inform the customers on any issues and developments involving them, Respond back to the customer immediately Up selling/promoting suitable products and services, Seek feedback from customers Explain terms and conditions clearly.