Description
Course Name: Skill Certificate in Banking Operations
Course Id: SCBO/Q0001.
Eligibility: Graduate or Equivalent.
Objective: The Skill Certificate in Banking Operations program aims to provide learners with essential knowledge and skills related to the day-to-day operations of banking institutions. The course covers key areas such as account management, transaction processing, cash handling, customer service, compliance with banking regulations, and the use of banking software and technology.
Duration: Three Month.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.
| Marking System: | ||||||
| S.No. | No. of Questions | Marks Each Question | Total Marks | |||
| 1 | 10 | 5 | 50 | |||
| 2 | 5 | 4 | 20 | |||
| 3 | 5 | 3 | 15 | |||
| 4 | 5 | 2 | 10 | |||
| 5 | 5 | 1 | 5 | |||
| 30 | 100 | |||||
| How Students will be Graded: | ||||||
| S.No. | Marks | Grade | ||||
| 1 | 91-100 | O (Outstanding) | ||||
| 2 | 81-90 | A+ (Excellent) | ||||
| 3 | 71-80 | A (Very Good) | ||||
| 4 | 61-70 | B (Good) | ||||
| 5 | 51-60 | C (Average) | ||||
| 6 | 40-50 | P (Pass) | ||||
| 7 | 0-40 | F (Fail) | ||||
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Syllabus
Introduction to Banking System: History and evolution of banking, Functions of banks, Types of banks and their roles, RBI and its regulatory functions, Scheduled vs. non-scheduled banks, Commercial banks vs. cooperative banks, Banking terms and definitions, Structure of Indian banking system, Role of banking in economic development, Recent trends in Indian banking.
Banking Products and Services: Types of bank accounts (SB, CA, FD, RD), Loans and advances, Debit and credit cards, Cheques and demand drafts, Digital banking services, ATM and POS systems, Mobile and internet banking, NEFT, RTGS, and IMPS services, Bancassurance and mutual funds, Customer grievance redressal mechanisms
Banking Operations and Processes: Account opening and KYC process, Cash handling and teller operations, Passbook and statement issuance, Clearing and settlement process, Fund transfer procedures, Safe deposit lockers, Foreign exchange services basics, Reconciliation of accounts, Record keeping and documentation, Compliance and audit basics.
Regulatory Framework and Risk Management: Banking Regulation Act, RBI Act, Negotiable Instruments Act, Prevention of Money Laundering Act (PMLA), Basel norms and capital adequacy, Types of banking risks, Risk mitigation and control measures, Role of compliance officers, Cybersecurity in banking, Fraud detection and prevention.
Financial Literacy and Customer Handling: Understanding financial products, Importance of financial inclusion, Credit rating and CIBIL score, Financial planning basics, Soft skills for bankers, Customer service etiquette, Handling difficult customers, Sales and cross-selling techniques, Building customer relationships, Banking ethics and code of conduct.
Practical Training and Career Preparation: Simulated banking environment training, Document verification practice, Real-time KYC processing, Preparing reports and statements, Cash counter mock operations, Group discussions and interview preparation, Resume writing for banking jobs, Introduction to Core Banking System (CBS), Case studies in banking operations, Final assessment and certification.
