Skill-Based Training in Hospitality Business & Service Standards

Description

Course Name: Skill-Based Training in Hospitality Business & Service Standards

Course Id: SBTHBSS/Q0001.

Eligibility: Completion of 10+2 (higher Secondary) or equivalent.

Objective: An Skill-Based Training in Hospitality Business & Service Standards provides students with the essential skills and knowledge to manage hotel operations effectively, focusing on areas such as guest services, finance, marketing, and staff management. Graduates of this course are well-prepared for managerial and leadership roles in the global hospitality industry, with career opportunities in hotels, resorts, restaurants, event management, and other hospitality sectors.

Duration: Three Months.

 How to Enroll and Get Certified in Your Chosen Course:

 Step 1: Choose the course you wish to get certified in.

 Step 2: Click on the “Enroll Now” button.

 Step 3: Proceed with the enrollment process.

 Step 4: Enter your billing details and continue to course fee payment.

 Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.

 Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.

 Step 7: Once you complete the course, take the online examination.

 Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.

 Step 9: After certification, you will be offered job opportunities aligned with your area of interest.

Online Examination Detail:

Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.

Marking System:
S.No.	No. of Questions			Marks Each Question		Total Marks
1	10			5		50
2	5			4		20
3	5			3		15
4	5			2		10
5	5			1		5
	30					100
How Students will be Graded:
S.No.		Marks	Grade
1		91-100	O (Outstanding)
2		81-90	A+ (Excellent)
3		71-80	A (Very Good)
4		61-70	B (Good)
5		51-60	C (Average)
6		40-50	P (Pass)
7		0-40	F (Fail)

 Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:

 Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.

 Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.

 Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.

 Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.

 Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.

 Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.

Syllabus

Introduction to the Hospitality Industry: Overview of the hospitality sector, Key departments in hospitality, Roles and responsibilities in hospitality jobs, History and evolution of the hospitality industry, Types of hospitality establishments, Guest expectations and satisfaction, Industry trends and innovations, Importance of service excellence, Global hospitality standards, Ethical and professional behavior in hospitality.

Customer Service & Guest Relations: The customer service mindset, Greeting and welcoming guests professionally, Handling guest complaints and feedback, Active listening and communication skills, Cultural awareness and sensitivity, Building guest loyalty and repeat business, Personalizing guest experiences, Conflict resolution strategies, Upselling and cross-selling techniques, Managing VIP guests and special requests.

Front Office Operations: Reservation procedures and systems, Check-in and check-out protocols, Handling bookings (online, phone, walk-in), Room assignment and key control, Concierge services and local area knowledge, Handling guest accounts and billing, Telephone etiquette and call handling, Luggage assistance and valet service, Night audit and shift handover procedures, Use of PMS (Property Management Systems).

Food & Beverage Service Standards: Types of service (buffet, à la carte, silver service), Table setting and dining etiquette, Menu knowledge and food pairing, Order taking and POS system use, Beverage service including wine and cocktails, Hygiene and safety standards in F&B, Guest interaction during meal service, Handling dietary restrictions and allergies, Billing and settlement procedures, Banquet and event service essentials.

Housekeeping Operations: Cleaning and sanitizing procedures, Room preparation and turndown service, Linen and laundry management, Public area maintenance, Guestroom inspection checklist, Lost and found procedures, Inventory and stock control, Housekeeping safety measures, Dealing with guest requests efficiently, Coordination with front office.

Professionalism, Safety & Career Development: Grooming and personal presentation, Workplace communication and teamwork, Time management and multitasking, Stress management techniques, Workplace safety and emergency protocols, First aid basics, Professional development and training opportunities, Resume building and interview skills, Leadership and supervisory skills, Career paths in the hospitality industry.

Job Opportunities after completion of Skill-Based Training in Hospitality Business & Service Standards course:

After the successful completion of an Advanced Diploma in Hospitality Management, graduates have access to a wide array of career opportunities in the thriving hospitality industry. This advanced diploma equips students with the knowledge and skills required to manage various aspects of hotel operations, including customer service, food and beverage management, human resources, marketing, financial management, and more. Graduates can pursue roles that allow them to manage and oversee day-to-day operations in the hospitality industry, offering excellent growth prospects.

Career Options After Completing the Skill-Based Training in Hospitality Business & Service Standards:

1. Hotel Manager/General Manager:
   • Responsible for overseeing the entire operations of a hotel, ensuring profitability, guest satisfaction, staff management, and overall success of the hotel.
2. Front Office Manager:
   • Manages the front desk, including check-in/check-out, reservations, guest services, and staff. It’s a crucial role in maintaining excellent customer service and operational efficiency.
3. Food and Beverage Manager:
   • Manages all aspects of the dining experience, from the kitchen to the dining areas. This includes overseeing food quality, staff, customer service, and inventory management.
4. Restaurant Manager:
   • Oversees the day-to-day operations of a restaurant, including managing staff, ensuring food and service quality, budgeting, and maintaining the restaurant’s profitability.
5. Event Manager/Coordinator:
   • Specializes in organizing and managing events like weddings, conferences, meetings, and parties within hotel venues. This involves coordinating various departments, including catering and logistics.
6. Guest Relations Manager:
   • Focuses on ensuring a positive guest experience, addressing complaints or issues, and ensuring the satisfaction of hotel guests.
7. Sales and Marketing Manager:
   • Promotes the hotel’s brand, drives bookings, and works on marketing campaigns to attract customers. They also liaise with travel agents, corporate clients, and event planners.
8. Revenue Manager:
   • Focuses on maximizing hotel revenue through pricing strategies, forecasting, and managing room inventory. They analyze market trends to optimize occupancy and rates.
9. Human Resources Manager:
   • Manages recruitment, staff training, employee relations, and performance management for hotel staff, ensuring the hotel has the right talent to deliver great service.
10. Operations Manager:
    • Oversees the daily operations of a hotel, ensuring that departments such as housekeeping, front office, food and beverage, and maintenance are working efficiently.
11. Housekeeping Manager:
    • Manages the housekeeping department, ensuring the cleanliness and maintenance of guest rooms and public areas. This includes managing housekeeping staff, budgets, and inventory.
12. Hotel Accountant/Financial Manager:
    • Responsible for managing the financial records of the hotel, including budgeting, financial reporting, auditing, and ensuring compliance with financial regulations.
13. Tourism Officer:
    • Works with government bodies, travel agencies, or hotels to promote local tourism, events, and destinations. This role may include creating tourism packages and handling marketing efforts.
14. Bar Manager:
    • Manages hotel bars or lounges, overseeing stock control, customer service, staff management, and ensuring high standards of service and safety.
15. Luxury Hotel Management:
    • Focuses on managing high-end luxury hotels, providing exceptional service standards and handling high-profile guests. These positions require excellent customer service skills and knowledge of luxury operations.
16. Casino or Resort Manager:
    • Oversees operations within a resort or casino environment, managing staff, guest services, and ensuring the resort’s overall success.
17. Hotel Development and Consultancy:
    • With an advanced diploma, graduates can work as consultants, advising on hotel operations, development, and management strategies to improve performance and profitability.
18. Health & Wellness Manager (Spa & Wellness Centers in Hotels):
    • Oversee wellness programs, spas, and recreational services offered by hotels. They ensure that the hotel’s wellness offerings contribute to guest satisfaction and revenue.
19. Catering Manager:
    • Manages catering operations, including the planning and execution of food services for corporate events, weddings, and large gatherings hosted by hotels.
20. Hotel Franchise Manager:
    • Works with hotel chains or franchise operations, managing brand standards, marketing strategies, and operational consistency across multiple locations.
21. Hospitality Entrepreneur:
    • With the right business acumen, graduates can start their own hospitality ventures such as guesthouses, boutique hotels, resorts, or event planning services.
22. Travel Agent/Tour Operator:
    • Work in collaboration with hotels, promoting holiday packages, booking travel arrangements, and organizing tours for guests staying at hotels.
23. Food Safety Manager:
    • Ensures that the hotel’s food service operations comply with health and safety standards, including food safety laws, sanitation protocols, and quality assurance.

Salary Range:

The salary in the hotel management industry can vary based on the type of hotel, location, and the individual’s level of experience. Here’s a general salary range for different roles:

1. Entry-Level (0–2 years): ₹2.5–₹6 LPA
   • Hotel management trainees, front desk agents, or junior-level managers typically earn in this range at the start of their career.
2. Mid-Level (3–5 years): ₹6–₹12 LPA
   • With a few years of experience, roles like food & beverage manager, event coordinator, and hotel manager start earning in this range.
3. Senior-Level (5+ years): ₹12–₹25 LPA or more
   • Senior roles like general manager, revenue manager, or director of operations at larger hotels or luxury properties can earn significantly higher salaries.
4. Specialized Roles (e.g., Hotel Franchise Manager, Luxury Hotel Manager): ₹20 LPA and above
   • Senior or niche roles in larger chains, resorts, or luxury hotels may have compensation packages that exceed ₹20 LPA, with additional bonuses and perks.
5. Entrepreneurship/Consulting: Variable (Can exceed ₹30 LPA)
   • Graduates who start their own ventures or work as consultants have the potential for a highly variable income, depending on the success of their business.

Key Sectors:

• Hotel Industry: Luxury hotels, resorts, boutique hotels, and international hotel chains.
• Event and Conference Management: Hotels hosting conferences, weddings, corporate events, and other large gatherings.
• Tourism and Travel: Collaborations with travel agencies, airlines, and tourism boards.
• Corporate Sector: Large organizations and their hospitality needs for business travel or employee accommodation.

In general, career growth in hotel management is fast-paced, with the potential for advancement into managerial and executive roles within a few years, especially for graduates who show leadership, initiative, and an aptitude for high-level decision-making.