Description
Course Name: Skill-Based Training in Hospitality Business & Service Standards
Course Id: SBTHBSS/Q0001.
Eligibility: Completion of 10+2 (higher Secondary) or equivalent.
Objective: An Skill-Based Training in Hospitality Business & Service Standards provides students with the essential skills and knowledge to manage hotel operations effectively, focusing on areas such as guest services, finance, marketing, and staff management. Graduates of this course are well-prepared for managerial and leadership roles in the global hospitality industry, with career opportunities in hotels, resorts, restaurants, event management, and other hospitality sectors.
Duration: Three Months.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.
| Marking System: | ||||||
| S.No. | No. of Questions | Marks Each Question | Total Marks | |||
| 1 | 10 | 5 | 50 | |||
| 2 | 5 | 4 | 20 | |||
| 3 | 5 | 3 | 15 | |||
| 4 | 5 | 2 | 10 | |||
| 5 | 5 | 1 | 5 | |||
| 30 | 100 | |||||
| How Students will be Graded: | ||||||
| S.No. | Marks | Grade | ||||
| 1 | 91-100 | O (Outstanding) | ||||
| 2 | 81-90 | A+ (Excellent) | ||||
| 3 | 71-80 | A (Very Good) | ||||
| 4 | 61-70 | B (Good) | ||||
| 5 | 51-60 | C (Average) | ||||
| 6 | 40-50 | P (Pass) | ||||
| 7 | 0-40 | F (Fail) | ||||
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Syllabus
Introduction to the Hospitality Industry: Overview of the hospitality sector, Key departments in hospitality, Roles and responsibilities in hospitality jobs, History and evolution of the hospitality industry, Types of hospitality establishments, Guest expectations and satisfaction, Industry trends and innovations, Importance of service excellence, Global hospitality standards, Ethical and professional behavior in hospitality.
Customer Service & Guest Relations: The customer service mindset, Greeting and welcoming guests professionally, Handling guest complaints and feedback, Active listening and communication skills, Cultural awareness and sensitivity, Building guest loyalty and repeat business, Personalizing guest experiences, Conflict resolution strategies, Upselling and cross-selling techniques, Managing VIP guests and special requests.
Front Office Operations: Reservation procedures and systems, Check-in and check-out protocols, Handling bookings (online, phone, walk-in), Room assignment and key control, Concierge services and local area knowledge, Handling guest accounts and billing, Telephone etiquette and call handling, Luggage assistance and valet service, Night audit and shift handover procedures, Use of PMS (Property Management Systems).
Food & Beverage Service Standards: Types of service (buffet, à la carte, silver service), Table setting and dining etiquette, Menu knowledge and food pairing, Order taking and POS system use, Beverage service including wine and cocktails, Hygiene and safety standards in F&B, Guest interaction during meal service, Handling dietary restrictions and allergies, Billing and settlement procedures, Banquet and event service essentials.
Housekeeping Operations: Cleaning and sanitizing procedures, Room preparation and turndown service, Linen and laundry management, Public area maintenance, Guestroom inspection checklist, Lost and found procedures, Inventory and stock control, Housekeeping safety measures, Dealing with guest requests efficiently, Coordination with front office.
Professionalism, Safety & Career Development: Grooming and personal presentation, Workplace communication and teamwork, Time management and multitasking, Stress management techniques, Workplace safety and emergency protocols, First aid basics, Professional development and training opportunities, Resume building and interview skills, Leadership and supervisory skills, Career paths in the hospitality industry.
Job Opportunities after Skill-Based Training in Hospitality Business & Service Standards
Graduates can build careers in hotel management, guest services, event planning, and hospitality operations.
Top Roles: Hotel Manager / General Manager, Front Office Manager, Food & Beverage Manager, Restaurant Manager, Event Manager / Coordinator, Guest Relations Manager, Sales & Marketing Manager, Revenue Manager, HR Manager, Operations Manager, Housekeeping Manager, Hotel Accountant / Financial Manager, Bar Manager, Luxury Hotel Manager, Casino / Resort Manager, Hospitality Consultant, Health & Wellness Manager, Catering Manager, Hotel Franchise Manager, Travel Agent / Tour Operator, Food Safety Manager, Hospitality Entrepreneur
Key Skills: Hotel operations, customer service, event management, revenue & financial management, F&B operations, HR management, sales & marketing, luxury service standards, hospitality entrepreneurship
Salary Range (India):
Entry-level: ₹2.5–6 LPA
Mid-level: ₹6–12 LPA
Senior-level: ₹12–25 LPA
Specialized roles: ₹20 LPA+
Entrepreneurship / Consulting: Variable, can exceed ₹30 LPA
Scope: Strong demand in hotels, resorts, luxury hospitality, events, and tourism. Offers fast career growth, high earning potential, and opportunities for entrepreneurship and consultancy.
