Description
Course Name: Retail Sales Associate
Course Id: RSA/Q1001.
Education Qualification: 10th Pass.
Course and Exam Fee: 2000.
Certification Process under Recognized Prior Learning (RPL) Mode.
How You will Get Diploma Certificate:
Step 1- Select your Course for Certification.
Step 2- Click on Enroll Now.
Step 3- Proceed to Enroll Now.
Step 4- Fill Your Billing Details and Proceed to Pay.
Step 5- You Will be Redirected to Payment Gateway, Pay Course and Exam Fee by Following Options.
Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.
Step 6- After Payment You will receive Study Material and Online Examination link on your email id.
Step 7- After Completion of Course Study give Online Examination.
Step 8- After Online Examination within 7 days you will get Diploma Certificate soft copy(Scan Copy) and Hard Copy(Original With Seal and Sign) within 30 days.
Step 9- After Certification you will receive Prospect Job Opportunities as per your Interest Area.
Online Examination Detail:
Duration- 60 minutes.
No. of Questions- 30. (Multiple choice Questions).
Maximum Marks- 600, Passing Marks- 40%.
There is No Negative marking in this module.
Benefits of Certification:
- Government Authorized Assessment Agency Certification.
- Certificate Valid for Lifetime.
- Lifetime Verification of Certificate.
- Free Job Assistance as per your Interest Area.
Or You Can Fill below Enquiry form For Regular Course Training from our Training Centers located in India.
Student Course Enquiry Form:
Syllabus
Certificate in Retail Sales Associate
Fundamentals of Retailing
Process of Credit Application
Mechanism for Customers to Choose Right Products
Specialist Support to Customers
Communication Skills
Self-management Skills
Fundamentals of Retailing
Concept, definition and functions, Evolution of retailing, Global retailing scenario, growth of retailing in India, Organized retailing in India: key drivers for growth and future prospects. Retail formats and their characteristics: Store formats Super market, Department store, hyper market, The Mall, Discount store, Category Killers, Kiosks, Convenience store, Specialty store. Non-store formats- Eretailing, direct selling, Television Home shopping, Vending Machine retailing.
Process of Credit Application
Features and conditions for credit sales, Meet the competition, Increase in sales, Better customer loyalty, Characteristics of credit sales, Credit sale agreement, Definition of ‘retail credit facility’, Structure of a credit agreement, Repayment terms of credit facility, Conditions used for sale of goods on credit, Agreement to sell, Essential elements of contract of sale, Difference between condition and warranty, Credit checks and getting authorisation, Meaning of credit check, Need for credit checking.
Mechanism for Customers to Choose Right Products
Retail selling methods, Travelling salesman, Auction sale, Business-to-business (B2B) sales, Electronic-based sales, Indirect sales, Meaning of arrangement of products for sale in store, Need for arranging products, Repeat customers, Sales promotion, Procedure for arranging the products, Straight floor plan, Diagonal floor plan, Angular floor plan, Geometric floor plan, Identifying products responsible for sale, Sales promotional activates, Objectives of sales promotion.
Specialist Support to Customers
Providing Product Information, Need for product information, Ways of providing product information, Techniques to Encourage Customers to Buy Products, Ways to motivate customers to buy, Promote positivity, Inform the customer, Offer testers, Encourage brand loyalty, To communicate a consistent message, To improve the brand image, Customer service policy, Policies for giving information to customers, Policies for customer complaints.
Communication Skills
Communication: An Introduction, Definition, Nature and Scope of Communication, Importance and Purpose of Communication, Process of Communication, Types of Communication, Personal Appearance, Gestures, Postures, Facial Expression, Eye Contacts, Body Language(Kinesics), Time language, Silence, Tips for Improving Non-Verbal Communication, Essentials of Effective Communication, Communication Techniques, Barriers to Communication, Communication Network in an Organization, Personal Communication.
Self-management Skills
Definitions of Some Important Terms, Strength and Weakness Analysis, Difference between Interests and Abilities, Guidelines for Dressing and Grooming, Importance of Personal Hygiene, What Have You Learnt, Networking Skills, Benefits of Networking Skills, How to Build Networking Skills? Self-motivation, Types of Motivation, Qualities of Self-motivated People, How to Build Self-motivation, How to Make Goals SMART, practical exercise.