Description
Course Name: Professional Training in Tourism & Hospitality Services
Course Id: PTTHS/Q1001.
Eligibility: 10+2 (higher Secondary) or Equivalent.
Objective: The program aims to provide students with an in-depth understanding of the hospitality and tourism industry, with a focus on management skills, customer service, event planning, travel operations, and business operations. The course also emphasizes the importance of creating memorable customer experiences, managing resources efficiently, and understanding industry trends.
Duration: Three Months.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.
| Marking System: | ||||||
| S.No. | No. of Questions | Marks Each Question | Total Marks | |||
| 1 | 10 | 5 | 50 | |||
| 2 | 5 | 4 | 20 | |||
| 3 | 5 | 3 | 15 | |||
| 4 | 5 | 2 | 10 | |||
| 5 | 5 | 1 | 5 | |||
| 30 | 100 | |||||
| How Students will be Graded: | ||||||
| S.No. | Marks | Grade | ||||
| 1 | 91-100 | O (Outstanding) | ||||
| 2 | 81-90 | A+ (Excellent) | ||||
| 3 | 71-80 | A (Very Good) | ||||
| 4 | 61-70 | B (Good) | ||||
| 5 | 51-60 | C (Average) | ||||
| 6 | 40-50 | P (Pass) | ||||
| 7 | 0-40 | F (Fail) | ||||
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Syllabus
Introduction to Tourism and Hospitality Industry: Overview of tourism and hospitality industry, Evolution of tourism and hospitality, Types of tourism (leisure, adventure, eco-tourism, etc.), Key players in the tourism and hospitality sector, Understanding tourist behavior and preferences, Role of hospitality in tourism, Economic impact of tourism, Hospitality and tourism services in the global market, Introduction to sustainable tourism, Career opportunities in tourism and hospitality.
Customer Service in Tourism and Hospitality: Principles of excellent customer service, Building customer loyalty and retention, Communication skills in hospitality, Handling customer complaints and feedback, Managing guest expectations, Personalizing guest services, Importance of cultural sensitivity in hospitality, Creating positive guest experiences, Customer service etiquette, Role of hospitality staff in service delivery.
Hospitality Operations Management: Introduction to hotel operations, Front office operations and guest services, Housekeeping operations and management, Food and beverage management, Understanding hotel departments and their roles, Inventory and supply chain management in hospitality, Hotel revenue management strategies, Managing guest satisfaction, Hotel security and safety procedures, The role of technology in hospitality operations.
Marketing and Sales in Tourism and Hospitality: Introduction to tourism and hospitality marketing, Market segmentation and target audience identification, Branding and positioning in the hospitality industry, Promotional strategies for hotels and tourism services, Online marketing and social media for tourism, Sales techniques for hospitality products, Building partnerships with travel agencies, Event marketing and management in hospitality, Marketing research and consumer behavior, Measuring marketing effectiveness and ROI.
Sustainable Tourism and Hospitality Practices: Understanding sustainable tourism, Environmental impact of tourism and hospitality, Green practices in the hospitality industry, Eco-friendly accommodations and services, Sustainable food and beverage management, Community-based tourism initiatives, Responsible tourism and ethical travel, Tourism’s role in cultural preservation, Best practices in waste management and conservation, Tourism policies and regulations for sustainability.
Event Planning and Management in Tourism and Hospitality: Introduction to event planning in tourism and hospitality, Types of events (conferences, weddings, festivals), Event logistics and coordination, Budgeting and financial management for events, Marketing and promoting events, Venue selection and management, Supplier and vendor relationships, Guest services during events, Risk management in event planning, Post-event evaluation and feedback.
Job Opportunities after Professional Training in Tourism & Hospitality Services
Graduates can build rewarding careers in tourism, hospitality, and customer service sectors.
Top Roles: Tour Manager/Tourist Guide, Hotel Manager/Resort Operations Manager, Travel Consultant, Event Coordinator, Front Office Executive, Airline Cabin Crew, Cruise Line Staff, Customer Service Executive (Hospitality)
Key Sectors: Hotels & Resorts, Travel Agencies, Airlines, Cruise Lines, Event Management Companies, Tourism Boards
Career Growth: Opportunities to progress to Operations Manager, Hospitality Head, or specialize in luxury tourism, aviation, or event management
Salary Range (India):
Entry-level (0–2 years): ₹2.5–5 LPA
Mid-level (3–5 years): ₹5–8 LPA
Senior-level (5+ years): ₹8–15+ LPA
Scope: Higher salaries are offered in international travel, luxury hospitality, and metro cities, with opportunities in niche areas such as eco-tourism, corporate events, and premium travel services.
