Professional Training in Tourism & Hospitality Services

Description

Course Name: Professional Training in Tourism & Hospitality Services

Course Id: PTTHS/Q1001.

Eligibility:  10+2 (higher Secondary) or Equivalent.

Objective: The program aims to provide students with an in-depth understanding of the hospitality and tourism industry, with a focus on management skills, customer service, event planning, travel operations, and business operations. The course also emphasizes the importance of creating memorable customer experiences, managing resources efficiently, and understanding industry trends.

Duration: Three Months.

 How to Enroll and Get Certified in Your Chosen Course:

 Step 1: Choose the course you wish to get certified in.

 Step 2: Click on the “Enroll Now” button.

 Step 3: Proceed with the enrollment process.

 Step 4: Enter your billing details and continue to course fee payment.

 Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.

 Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.

 Step 7: Once you complete the course, take the online examination.

 Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.

 Step 9: After certification, you will be offered job opportunities aligned with your area of interest.

Online Examination Detail:

Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.

Marking System:
S.No.	No. of Questions			Marks Each Question		Total Marks
1	10			5		50
2	5			4		20
3	5			3		15
4	5			2		10
5	5			1		5
	30					100
How Students will be Graded:
S.No.		Marks	Grade
1		91-100	O (Outstanding)
2		81-90	A+ (Excellent)
3		71-80	A (Very Good)
4		61-70	B (Good)
5		51-60	C (Average)
6		40-50	P (Pass)
7		0-40	F (Fail)

 Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:

 Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.

 Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.

 Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.

 Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.

 Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.

 Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.

Syllabus

Introduction to Tourism and Hospitality Industry: Overview of tourism and hospitality industry, Evolution of tourism and hospitality, Types of tourism (leisure, adventure, eco-tourism, etc.), Key players in the tourism and hospitality sector, Understanding tourist behavior and preferences, Role of hospitality in tourism, Economic impact of tourism, Hospitality and tourism services in the global market, Introduction to sustainable tourism, Career opportunities in tourism and hospitality.

Customer Service in Tourism and Hospitality: Principles of excellent customer service, Building customer loyalty and retention, Communication skills in hospitality, Handling customer complaints and feedback, Managing guest expectations, Personalizing guest services, Importance of cultural sensitivity in hospitality, Creating positive guest experiences, Customer service etiquette, Role of hospitality staff in service delivery.

Hospitality Operations Management: Introduction to hotel operations, Front office operations and guest services, Housekeeping operations and management, Food and beverage management, Understanding hotel departments and their roles, Inventory and supply chain management in hospitality, Hotel revenue management strategies, Managing guest satisfaction, Hotel security and safety procedures, The role of technology in hospitality operations.

Marketing and Sales in Tourism and Hospitality: Introduction to tourism and hospitality marketing, Market segmentation and target audience identification, Branding and positioning in the hospitality industry, Promotional strategies for hotels and tourism services, Online marketing and social media for tourism, Sales techniques for hospitality products, Building partnerships with travel agencies, Event marketing and management in hospitality, Marketing research and consumer behavior, Measuring marketing effectiveness and ROI.

Sustainable Tourism and Hospitality Practices: Understanding sustainable tourism, Environmental impact of tourism and hospitality, Green practices in the hospitality industry, Eco-friendly accommodations and services, Sustainable food and beverage management, Community-based tourism initiatives, Responsible tourism and ethical travel, Tourism’s role in cultural preservation, Best practices in waste management and conservation, Tourism policies and regulations for sustainability.

Event Planning and Management in Tourism and Hospitality: Introduction to event planning in tourism and hospitality, Types of events (conferences, weddings, festivals), Event logistics and coordination, Budgeting and financial management for events, Marketing and promoting events, Venue selection and management, Supplier and vendor relationships, Guest services during events, Risk management in event planning, Post-event evaluation and feedback.

Job Opportunities after completion of Professional Training in Tourism & Hospitality Services Course:

After completing the Professional Training in Tourism & Hospitality Services, graduates unlock a variety of opportunities in the hospitality and tourism industries, focusing on customer service, operations, and travel management.

Career Options:

1. Tour Manager
   • Plan and organize group tours and manage customer experiences.
2. Hotel Manager
   • Oversee operations, staff, and guest satisfaction in hotels.
3. Travel Consultant
   • Assist clients in booking travel packages, flights, and accommodations.
4. Event Coordinator
   • Plan and manage events, including corporate gatherings and weddings.
5. Front Office Executive
   • Handle guest check-ins, reservations, and concierge services.
6. Airline Cabin Crew
   • Provide in-flight services and ensure passenger comfort.
7. Cruise Line Staff
   • Work in hospitality roles aboard luxury cruises.
8. Tourist Guide
   • Conduct tours and provide insights on historical and cultural attractions.
9. Resort Operations Manager
   • Manage day-to-day operations of resorts or recreational facilities.
10. Customer Service Executive (Travel and Hospitality)
    • Address customer inquiries and resolve issues in the tourism sector.

Key Sectors:

• Hotels and resorts
• Travel agencies and tour operators
• Airlines and cruise lines
• Event management firms
• Tourism boards and government organizations

Salary Range:

1. Entry-Level (0–2 years): ₹2.5–₹5 LPA
2. Mid-Level (3–5 years): ₹5–₹8 LPA
3. Senior-Level (5+ years): ₹8–₹15 LPA or more

Salaries vary by role, organization, and location.