Description
Course Name: Professional Diploma in UPI & Digital Banking
Course Id: PDUPIDB/Q1001
Eligibility: 10+2(higher Secondary) or equivalent.
Objective: The Professional Diploma in UPI & Digital Banking is designed to provide learners with in-depth knowledge and practical skills related to modern digital banking systems and real-time payment infrastructure. The course focuses on Unified Payments Interface (UPI), mobile banking, internet banking, and the broader digital banking ecosystem that supports cashless financial transactions.
Duration: Six Months.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
Duration- 120 minutes.
No. of Questions- 60. (Multiple Choice Questions).
10 Questions from each module, each carry 10 marks.
Maximum Marks- 600, Passing Marks- 40%.
There is no negative marking in this module.
| How Students will be Graded: | ||
| S.No. | Marks | Grade |
| 1 | 91-100 | O (Outstanding) |
| 2 | 81-90 | A+ (Excellent) |
| 3 | 71-80 | A (Very Good) |
| 4 | 61-70 | B (Good) |
| 5 | 51-60 | C (Average) |
| 6 | 41-50 | P (Pass) |
| 7 | 0-40 | F (Fail) |
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Syllabus
Module 1: Fundamentals of UPI and Digital Banking: Introduction to Digital Banking, Evolution of Digital Financial Services, Banking System Overview, Unified Payments Interface (UPI) Fundamentals, Digital Payment Ecosystem, Types of Digital Banking Services, Banking Terminology, Business Ethics and Professional Conduct, Customer Service in Digital Banking, Career Opportunities in UPI and Digital Banking
Module 2: UPI Operations and Digital Payment Services: UPI Registration and Account Linking, UPI Transaction Processing, QR Code Payment Systems, Mobile Wallet Operations, Internet Banking Services, Mobile Banking Applications, Digital Fund Transfers, Merchant Payment Solutions, Payment Gateway Fundamentals, Transaction Reconciliation and Settlement
Module 3: Banking Operations and Customer Relationship Management: Customer Onboarding Process, Know Your Customer (KYC) Procedures, Customer Due Diligence (CDD), Savings and Current Account Services, Digital Account Management, Customer Relationship Management (CRM), Complaint Handling and Dispute Resolution, Service Quality Management, Financial Inclusion through Digital Banking, Banking Documentation and Reporting
Module 4: Security, Compliance and Risk Management: Cybersecurity Fundamentals, Information Security in Banking, Data Privacy and Customer Protection, Digital Payment Fraud Prevention, Authentication and Authorization Methods, Anti-Money Laundering (AML) Awareness, Regulatory Compliance in Digital Banking, Risk Assessment and Mitigation, Business Continuity Planning, Operational Performance Monitoring
Module 5: Emerging Technologies in Digital Banking: Artificial Intelligence in Banking, Chatbots and Virtual Banking Assistants, Banking Automation Solutions, Open Banking Concepts, API-Based Banking Services, Blockchain Fundamentals, Cloud Computing in Banking, Banking Analytics and Business Intelligence, FinTech Innovations, Emerging Trends in Digital Financial Services
Module 6: Strategic Digital Banking Management and Professional Practice: Digital Banking Business Models, Merchant and Customer Relationship Management, Leadership and Team Management, Project Management for Banking Operations, Product Innovation in Digital Banking, Sustainable Digital Financial Services, Financial Literacy and Customer Education, Capstone Project in UPI and Digital Banking, Professional Development and Career Planning, Future Trends in UPI and Digital Banking
Job Opportunities after Professional Diploma in UPI & Digital Banking
Graduates of this program gain expertise in digital banking systems, UPI ecosystem, electronic fund transfers, online banking operations, payment systems, financial compliance, and customer support, preparing them for diverse roles across banks, fintech companies, and digital financial service providers.
Key Career Options: Digital Banking Executive, UPI Operations Executive, Banking Support Officer, Payment Operations Associate, FinTech Banking Associate, Customer Service Executive (Digital Banking), Digital Account Management Executive, Transaction Processing Analyst, Card & Payment Services Executive, KYC & Banking Operations Executive, Fraud Monitoring Executive, Banking CRM Executive, Online Banking Support Specialist, Settlement Operations Executive, Digital Banking Consultant (Junior Level).
Salary Range (India):
Entry-level: ₹3–5 LPA
Mid-level: ₹5–10 LPA
Senior-level: ₹10–18+ LPA
Industries Hiring Graduates: Banks (Public & Private Sector), FinTech Companies, UPI Service Providers, Payment Gateways, NBFCs, Digital Wallet Companies, E-commerce Platforms, Financial Technology Startups, Banking Software Companies.
Skills Developed: UPI transaction systems, digital banking operations, payment processing, KYC compliance, fraud detection basics, customer service, financial systems knowledge, reconciliation processes, data handling, and regulatory awareness in banking.
Graduates can progress to senior digital banking roles, payment operations leadership, fintech product roles, risk and fraud management positions, or banking technology careers, with further growth through certifications in banking operations, fintech, digital payments, and financial services management.
