Description
Course Name: Professional Diploma in Relationship Management
Course Id: PDRM/Q1001
Eligibility: 10+2(higher Secondary) or equivalent.
Objective: The Professional Diploma in Relationship Management is designed to equip learners with the knowledge and skills required to build, maintain, and strengthen professional relationships with customers, clients, stakeholders, and business partners. The course focuses on customer engagement, communication, trust-building, service excellence, and long-term relationship development to support organizational growth and customer loyalty.
Duration: Six Months.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
Duration- 120 minutes.
No. of Questions- 60. (Multiple Choice Questions).
10 Questions from each module, each carry 10 marks.
Maximum Marks- 600, Passing Marks- 40%.
There is no negative marking in this module.
| How Students will be Graded: | ||
| S.No. | Marks | Grade |
| 1 | 91-100 | O (Outstanding) |
| 2 | 81-90 | A+ (Excellent) |
| 3 | 71-80 | A (Very Good) |
| 4 | 61-70 | B (Good) |
| 5 | 51-60 | C (Average) |
| 6 | 41-50 | P (Pass) |
| 7 | 0-40 | F (Fail) |
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Syllabus
Module 1: Foundations of Relationship Management: Introduction to Relationship Management, Principles of Customer Relationship Management, Business Communication Fundamentals, Customer Psychology and Behavior, Professional Etiquette and Ethics, Interpersonal Communication Skills, Emotional Intelligence, Active Listening Techniques, Building Trust and Long-Term Relationships, Career Opportunities in Relationship Management
Module 2: Customer Engagement and Service Excellence: Customer Lifecycle Management, Customer Needs Assessment, Customer Onboarding Process, Customer Experience Management, Service Quality Standards, Handling Customer Inquiries, Complaint Resolution Techniques, Conflict Management, Customer Retention Strategies, Customer Satisfaction Measurement
Module 3: Sales, Negotiation and Account Management: Relationship-Based Selling, Consultative Selling Techniques, Sales Planning and Forecasting, Key Account Management, Cross-Selling and Upselling Strategies, Negotiation Skills, Proposal and Presentation Techniques, Business Networking, Client Meeting Management, Performance Tracking and Reporting
Module 4: Business Operations and Relationship Strategy: Customer Relationship Management (CRM) Systems, Client Data and Record Management, Business Process Coordination, Service Level Agreement (SLA) Management, Team Collaboration and Coordination, Time Management and Productivity, Risk Management in Client Relationships, Business Ethics and Compliance, Documentation and Reporting Standards, Performance Metrics and KPIs
Module 5: Digital Relationship Management and Emerging Technologies: Artificial Intelligence in Customer Relationship Management, CRM Automation Tools, Data Analytics for Customer Insights, Digital Communication Platforms, Social Media Relationship Management, Email Marketing and Customer Engagement, Customer Feedback and Sentiment Analysis, Cybersecurity and Data Privacy, Omnichannel Customer Experience, Emerging Trends in Relationship Management
Module 6: Leadership, Strategic Relationship Management and Professional Practice: Strategic Relationship Planning, Customer Loyalty Program Management, Leadership and Team Management, Stakeholder Relationship Management, Project Management Fundamentals, Change Management and Service Innovation, Professional Development and Personal Branding, Capstone Project in Relationship Management, Career Planning and Employability Skills, Future Trends in Customer and Business Relationship Management
Job Opportunities after Professional Diploma in Relationship Management
Graduates of this program gain expertise in client relationship management, customer engagement, communication strategies, account management, service excellence, and business development, preparing them for diverse roles across banking, insurance, retail, hospitality, healthcare, and corporate organizations.
Key Career Options: Relationship Manager, Client Relationship Executive, Customer Relationship Manager (Junior Level), Account Executive, Customer Success Executive, Business Development Executive, Key Account Executive, Client Service Executive, CRM Executive, Corporate Relationship Executive, Sales Relationship Manager, Customer Experience Executive, Banking Relationship Officer, Insurance Relationship Executive, Relationship Management Consultant (Entry Level).
Salary Range (India):
Entry-level: ₹2.5–5 LPA
Mid-level: ₹5–10 LPA
Senior-level: ₹10–18+ LPA
Industries Hiring Graduates: Banking & Financial Services, Insurance Companies, IT & Software Companies, Retail Chains, Hospitality Industry, Healthcare Organizations, Real Estate Companies, E-commerce Companies, Telecom Industry, Consulting Firms.
Skills Developed: Client relationship management, communication skills, customer engagement, negotiation, conflict resolution, CRM tools basics, problem-solving, account management, sales support, and service excellence.
Graduates can progress to senior relationship management roles, key account management positions, customer success leadership, or business development careers, with further growth through certifications in CRM, sales management, customer experience, and leadership development.
