Description
Course Name: Professional Certificate in Quality Management
Course Id: PCQM/Q0001.
Eligibility: 10+2 (Higher Secondary) or equivalent.
Objective: The Professional Certificate in Quality Management develops practical professional skills required to establish, maintain, monitor and improve quality standards within organizations. The course covers quality management principles, quality planning, quality assurance, quality control, process standardization, inspection, quality documentation, problem-solving, corrective and preventive actions, internal quality audits and continuous improvement. It prepares learners to support quality systems, monitor product and service quality, identify non-conformities and contribute to systematic improvement of organizational processes.
Duration: Three Months.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and examination fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
- A soft copy (scanned) of your certificate via email within 7 days of the examination.
- A hard copy (original with official seal and signature) sent to your address within 45 days of the declaration of the result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.
| Marking System: | ||||||
| S.No. | No. of Questions | Marks Each Question | Total Marks | |||
| 1 | 10 | 5 | 50 | |||
| 2 | 5 | 4 | 20 | |||
| 3 | 5 | 3 | 15 | |||
| 4 | 5 | 2 | 10 | |||
| 5 | 5 | 1 | 5 | |||
| 30 | 100 | |||||
| How Students will be Graded: | ||||||
| S.No. | Marks | Grade | ||||
| 1 | 91-100 | O (Outstanding) | ||||
| 2 | 81-90 | A+ (Excellent) | ||||
| 3 | 71-80 | A (Very Good) | ||||
| 4 | 61-70 | B (Good) | ||||
| 5 | 51-60 | C (Average) | ||||
| 6 | 40-50 | P (Pass) | ||||
| 7 | 0-40 | F (Fail) | ||||
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Syllabus
Module 1: Principles and Framework of Quality Management: Meaning and Concept of Quality, Evolution of Quality Management, Importance of Quality in Organizations, Quality Management Principles, Customer Focus and Customer Satisfaction, Leadership and Quality Responsibility, Process Approach to Quality, Evidence-Based Decision Making, Quality Culture and Employee Involvement, Quality Management in Manufacturing and Service Organizations.
Module 2: Quality Management Systems and Standards: Fundamentals of Quality Management Systems, Structure and Components of a QMS, Quality Policy and Quality Objectives, Understanding ISO 9001 Quality Management Principles, Organizational Context and Interested Parties, Quality Roles and Responsibilities, Process Identification and Interaction, Standard Operating Procedures and Work Instructions, Control of Quality Documents and Records, Maintaining and Improving a Quality Management System.
Module 3: Quality Planning, Assurance and Control: Identification of Customer and Quality Requirements, Establishing Product and Service Quality Standards, Quality Planning Procedures, Quality Assurance Activities, Quality Control Procedures, Inspection and Testing Planning, Incoming In-Process and Final Quality Checks, Acceptance and Rejection Criteria, Defect Identification and Classification, Monitoring Compliance with Quality Requirements.
Module 4: Process Quality and Performance Management: Process Mapping and Process Documentation, Establishing Process Performance Criteria, Monitoring Process Quality, Quality Performance Indicators, Measurement and Data Collection, Identification of Process Variations, Analysis of Quality Performance, Customer Complaint and Feedback Analysis, Supplier Quality Monitoring, Improving Process Consistency and Reliability.
Module 5: Non-Conformity, Root Cause and Corrective Action Management: Identification of Non-Conforming Products and Services, Non-Conformance Reporting and Documentation, Containment and Disposition of Non-Conformities, Problem Definition and Investigation, Root Cause Analysis Techniques, Corrective Action Planning, Preventive and Risk-Based Actions, Corrective and Preventive Action Records, Verification of Action Effectiveness, Prevention of Recurring Quality Problems.
Module 6: Quality Auditing and Continuous Improvement: Purpose and Principles of Quality Auditing, Internal Quality Audit Planning, Audit Preparation and Checklists, Conducting Internal Quality Audits, Recording Audit Evidence and Findings, Audit Reporting and Follow-Up, Identification of Improvement Opportunities, PDCA-Based Continuous Improvement, Quality Improvement Action Planning, Building and Sustaining a Continuous Quality Improvement Culture.
Job Opportunities after Professional Certificate in Quality Management
Graduates can pursue opportunities in quality assurance, quality control, quality inspection, quality documentation, process quality, internal auditing and continuous improvement across manufacturing and service organizations.
Top Roles: Quality Executive, Quality Assurance Executive, Quality Control Executive, Quality Coordinator, Quality Inspector, Quality Documentation Executive, Junior Quality Auditor, Process Quality Executive and Quality Management Assistant.
Key Skills: Quality planning, process standardization, quality assurance, quality control, inspection, quality documentation, non-conformity management, root cause analysis, corrective action, internal auditing, quality performance monitoring and continuous improvement.
Salary Range (India):
- Entry-level: ₹3–6 LPA
- Mid-level: ₹6–12 LPA
- Senior-level: ₹12–20+ LPA
Scope: Quality management professionals can work in manufacturing, engineering, automotive, pharmaceuticals, healthcare, food processing, construction, logistics, IT services, retail, hospitality and other organizations requiring quality assurance, process control, compliance, inspection and continuous improvement.
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