International Diploma in Hospitality Management

Description

Course Name: International Diploma in Hospitality Management

Course Id: IDHM/Q1001.
Education Qualification: 10+2 (Higher Secondary) or Equivalent.

Duration: Six Months.

 How to Enroll and Get Certified in Your Chosen Course:

 Step 1: Choose the course you wish to get certified in.

 Step 2: Click on the “Enroll Now” button.

 Step 3: Proceed with the enrollment process.

 Step 4: Enter your billing details and continue to course fee payment.

 Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.

 Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.

 Step 7: Once you complete the course, take the online examination.

 Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.

 Step 9: After certification, you will be offered job opportunities aligned with your area of interest.

Online Examination Detail:

• Duration- 120 minutes.
• No. of Questions- 60. (Multiple Choice Questions).
• 10 Questions from each module, each carry 10 marks.
• Maximum Marks- 600, Passing Marks- 40%.
• There is no negative marking in this module.

How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	51-60	C (Average)
6	41-50	P (Pass)
7	0-40	F (Fail)

 Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:

 Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.

 Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.

 Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.

 Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.

 Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.

 Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.

Syllabus

Introduction to Hospitality Industry: Overview of the hospitality industry and its scope, History and evolution of hospitality management, Key sectors in the hospitality industry (accommodation, food and beverage, tourism, entertainment), Importance of the global hospitality industry to the economy

Hospitality Operations Management: Introduction to hotel and restaurant operations, Front office operations and guest services, Housekeeping operations and standards, Food and beverage management (menu planning, cost control, service standards), Maintenance and facilities management, Managing guest experience and service quality

Marketing in Hospitality: Marketing principles and strategies in the hospitality industry, Market research and segmentation, Branding and positioning strategies, Digital marketing and social media in hospitality, Customer relationship management (CRM), Promotion and advertising strategies

Human Resource & Quality Management in Hospitality: Staffing and workforce planning in hospitality, Recruitment, selection, and training of hospitality staff, Leadership and team management, Employee motivation and performance management, Labor laws and ethical considerations in hospitality, Conflict resolution and guest-staff relationships, Understanding customer needs and expectations, Developing effective customer service strategies, Handling complaints and feedback, Total Quality Management (TQM) and continuous improvement, Creating a customer-centric culture, Managing guest satisfaction and loyalty programs

Hospitality Law and Ethics: Overview of legal issues in hospitality management (contracts, liability, licensing), Health, safety, and security regulations in the hospitality industry, Intellectual property and trademark protection for hospitality brands, Ethical dilemmas in hospitality and sustainable practices, Environmental sustainability in the hospitality sector

International Business and Global Strategies: Understanding international business concepts and challenges, Strategies for international expansion and market entry, Cross-cultural management and communication, Global hospitality brands and operations, International laws and regulations in hospitality, Managing multinational teams and operations, Formulating and implementing strategic business plans, SWOT analysis and strategic decision-making, Innovation and technology in hospitality management, Competitive advantage and market positioning, Crisis management and business continuity planning, Long-term sustainability in the hospitality industry

Job Opportunities after completion of International Diploma in Hospitality Management course:

Graduates of the International Diploma in Hospitality Management program are equipped with the skills, knowledge, and expertise necessary to thrive in the global hospitality industry. This program focuses on preparing students for managerial and leadership roles in hotels, resorts, restaurants, event planning, tourism, and more. Given the international exposure and understanding of global hospitality standards, graduates have a broad range of career options in the ever-growing hospitality sector.

Career Options After Completion of the International Diploma in Hospitality Management Program:

1. Hotel General Manager

• Responsibilities: Overseeing all operations of the hotel, including guest services, financial management, human resources, and overall guest satisfaction. Ensuring that the hotel is running smoothly, profitably, and maintaining high industry standards.
• Key Skills: Leadership, strategic planning, customer service, financial management, problem-solving.
• Industry: International hotel chains, luxury hotels, boutique hotels, resorts.

2. Operations Manager

• Responsibilities: Ensuring the efficient running of all hotel departments, from front office to housekeeping, food and beverage, and maintenance. Overseeing day-to-day operations and ensuring everything runs smoothly.
• Key Skills: Multitasking, team management, problem-solving, strong organizational skills.
• Industry: International hotels, resorts, cruise ships, airlines.

3. Food and Beverage Manager (F&B)

• Responsibilities: Managing the food and beverage services in a hotel, resort, or restaurant. Overseeing menu planning, budgeting, cost control, staff management, and guest satisfaction. Ensuring the quality of food and drinks served.
• Key Skills: Menu planning, staff management, budget handling, customer service.
• Industry: Hotels, resorts, cruise ships, restaurants, catering services.

4. Front Office Manager

• Responsibilities: Managing the reception and front desk operations of the hotel, including guest check-ins/check-outs, reservations, and customer service. Supervising front office staff and ensuring a seamless guest experience.
• Key Skills: Communication, customer service, problem-solving, leadership.
• Industry: Hotels, resorts, airlines, event venues.

5. Event Manager

• Responsibilities: Planning and organizing events such as conferences, weddings, parties, and business meetings. Coordinating with clients, vendors, and hotel staff to ensure the success of the event.
• Key Skills: Event planning, organizational skills, negotiation, customer service.
• Industry: Hotels, resorts, convention centers, event planning companies.

6. Sales and Marketing Manager

• Responsibilities: Developing and implementing marketing strategies to promote hotel services. Identifying new markets and partnerships, working with travel agencies and tour operators, and maximizing bookings and revenue.
• Key Skills: Sales techniques, marketing strategies, negotiation, communication.
• Industry: Hotels, travel agencies, event companies, tourism boards.

7. Revenue Manager

• Responsibilities: Maximizing the revenue of the hotel by managing room rates, distribution channels, and booking strategies. Analyzing booking data and market trends to adjust pricing and promotions accordingly.
• Key Skills: Data analysis, pricing strategy, forecasting, decision-making.
• Industry: Hotels, resorts, online travel agencies (OTAs).

8. Housekeeping Manager

• Responsibilities: Managing housekeeping operations, including cleanliness, room maintenance, and staff supervision. Ensuring guest rooms and public areas meet hotel standards of cleanliness and comfort.
• Key Skills: Attention to detail, staff management, inventory management, customer service.
• Industry: Hotels, resorts, cruise ships, health spas.

9. Human Resources Manager (Hotel)

• Responsibilities: Managing recruitment, staff welfare, training, and performance evaluation. Ensuring that hotel staff is well-trained and motivated to deliver excellent service.
• Key Skills: HR management, communication, staff development, conflict resolution.
• Industry: Hotels, resorts, cruise lines.

10. Luxury Hotel Manager

• Responsibilities: Managing the operations of a luxury hotel, providing personalized services for high-net-worth guests, and ensuring that the hotel maintains its exclusivity and luxury standards.
• Key Skills: Customer service excellence, luxury brand management, leadership.
• Industry: Five-star hotels, luxury resorts, boutique luxury properties.

11. Spa and Wellness Manager

• Responsibilities: Overseeing spa and wellness services, ensuring a relaxing experience for guests. Managing spa staff, promoting wellness programs, and maintaining high-quality service standards.
• Key Skills: Wellness knowledge, customer service, team management, promotional skills.
• Industry: Hotels, luxury resorts, wellness centers, cruise ships.

12. Tourism Manager

• Responsibilities: Developing and managing tourism services, promoting local attractions, and working with travel agencies. Organizing tours and packages for tourists and visitors.
• Key Skills: Knowledge of tourism trends, customer service, local expertise, event planning.
• Industry: Tourism agencies, government tourism boards, hotels, resorts.

13. Hotel Consultant

• Responsibilities: Advising hotels on operations, marketing strategies, guest services, and financial management. Consultants help hotels improve performance, implement cost-saving strategies, and enhance customer experience.
• Key Skills: Strategic thinking, business analysis, operations management, consulting.
• Industry: Consultancy firms, independent consultancy.

14. Banquet Manager

• Responsibilities: Managing banquet facilities, including event spaces and large gatherings. Coordinating with clients, ensuring that banquet operations run smoothly, and maintaining guest satisfaction.
• Key Skills: Event coordination, communication, customer service, logistics.
• Industry: Hotels, event venues, wedding planners, banquet halls.

15. Cruise Ship Manager

• Responsibilities: Overseeing operations on cruise ships, including guest services, food and beverage, housekeeping, and entertainment. Ensuring a smooth and luxurious experience for guests while traveling at sea.
• Key Skills: Operations management, hospitality, customer service, team leadership.
• Industry: Cruise lines, luxury ocean liners.

16. Resort Manager

• Responsibilities: Overseeing the daily operations of resorts, including guest accommodations, recreational activities, food and beverage services, and customer experience. Ensuring the resort offers exceptional service and maintains high operational standards.
• Key Skills: Management, customer service, operations, leadership.
• Industry: Resorts, vacation properties, wellness resorts.

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Industries for International Diploma in Hospitality Management Graduates:

Graduates of the International Diploma in Hospitality Management can pursue careers in various sectors within the global hospitality industry:

• International Hotels and Resorts: Working in global hotel chains or luxury resorts that cater to international clientele.
• Cruise Ships: Managing hospitality operations on luxury cruises and ocean liners.
• Event Management: Handling large-scale events, conferences, and weddings in hotels, resorts, and dedicated event spaces.
• Tourism and Travel Agencies: Working in tourism promotion and managing tourism-related services for guests.
• Consulting Firms: Providing advice on hospitality operations, service quality, and business strategies to hotels, resorts, and other businesses.
• Corporate Hospitality: Overseeing hotel services for large corporations, including business travel, meetings, and events.

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Salary Range:

The salary for graduates of the International Diploma in Hospitality Management can vary significantly based on factors such as location, job role, and years of experience. Below is an approximate salary range in India:

• Entry-Level (0-2 years): ₹3 – 6 LPA (for roles such as Front Desk Executive, F&B Assistant, Housekeeping Executive)
• Mid-Level (2-5 years): ₹6 – 12 LPA (for roles such as F&B Manager, Event Manager, Front Office Manager)
• Senior-Level (5+ years): ₹12 – 25 LPA (for roles such as Hotel Manager, Operations Manager, Revenue Manager)

In international markets, salaries can start from $35,000 to $50,000 annually for entry-level positions and may go up to $70,000 to $120,000 or more for senior positions in global hotel chains or luxury resorts.

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Conclusion:

The International Diploma in Hospitality Management provides graduates with a global perspective on the hospitality industry, opening doors to numerous career opportunities across the world. The extensive knowledge of hotel operations, customer service, and strategic management prepares students for diverse roles in hospitality management, event planning, tourism, and more. With the growth of the global tourism sector and international hotel chains, there is a consistent demand for skilled professionals in hotel management.