Description
Course Name: Diploma in Small Business Management
Course Id: DSBM/Q1001.
Eligibility: 10+2 (Higher Secondary) or equivalent.
Objective: The Diploma in Small Business Management develops practical and managerial skills required to plan, organize and manage a small enterprise. The course covers business planning, daily operations, purchasing, inventory, financial records, cash management, marketing, customer service and employee supervision. It prepares learners to coordinate resources, maintain service standards, control operating expenses and support the sustainable development of owner-managed businesses.
Duration: Six Months.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and examination fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
- A soft copy (scanned) of your certificate via email within 7 days of the examination.
- A hard copy (original with official seal and signature) sent to your address within 45 days of the declaration of the result.
Step 9: After certification, you will be offered job assistance aligned with your area of interest.
Online Examination Detail:
Duration- 120 minutes.
No. of Questions- 60. (Multiple Choice Questions).
10 Questions from each module, each carry 10 marks.
Maximum Marks- 600, Passing Marks- 40%.
There is no negative marking in this module.
| How Students will be Graded: | ||
| S.No. | Marks | Grade |
| 1 | 91-100 | O (Outstanding) |
| 2 | 81-90 | A+ (Excellent) |
| 3 | 71-80 | A (Very Good) |
| 4 | 61-70 | B (Good) |
| 5 | 51-60 | C (Average) |
| 6 | 41-50 | P (Pass) |
| 7 | 0-40 | F (Fail) |
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Syllabus
Module 1: Small Business Foundations and Planning: Nature of Small Businesses, Types of Small Enterprises, Responsibilities of Business Owners, Business Ownership Options, Assessing Local Business Demand, Setting Business Objectives, Preparing a Practical Business Plan, Selecting Business Location, Registration and Compliance Planning Awareness, Ethical Business Practices.
Module 2: Daily Operations and Resource Management: Organizing Daily Business Activities, Designing Work Procedures, Scheduling Tasks and Deliveries, Planning Equipment and Workspace, Supplier Selection, Purchasing and Order Coordination, Receiving and Checking Supplies, Inventory Records and Stock Control, Product and Service Quality Checks, Managing Operational Disruptions.
Module 3: Financial Records and Cash Management: Separating Personal and Business Finances, Preparing Operating Budgets, Recording Sales and Expenses, Invoice and Receipt Management, Cash and Digital Payment Controls, Managing Receivables, Scheduling Supplier Payments, Working Capital Awareness, Reviewing Basic Financial Reports, Organizing Records for Tax and Accounting Support.
Module 4: Marketing, Sales and Customer Relationships: Identifying Target Customers, Understanding Customer Buying Behaviour, Product and Service Positioning, Pricing and Discount Decisions, Local Promotion Methods, Digital Business Presence, Sales Conversations and Follow-Up, Customer Service Standards, Complaint Resolution, Encouraging Repeat Business and Referrals.
Module 5: Employee Supervision and Business Administration: Defining Employee Roles, Recruitment and Selection Basics, Employee Induction, Duty Allocation and Work Scheduling, Attendance and Leave Records, Workplace Communication, Performance Feedback, Staff Training and Development, Workplace Safety Awareness, Maintaining Administrative Documents.
Module 6: Business Control and Sustainable Growth: Monitoring Business Performance, Identifying Unnecessary Costs, Managing Seasonal Demand, Business Risk Assessment, Continuity and Backup Arrangements, Improving Existing Processes, Evaluating New Products and Services, Assessing Expansion Capacity, Family-Business Coordination, Preparing a Business Improvement Plan.
Job Opportunities after Diploma in Small Business Management
Learners can explore self-employment and roles supporting the administration, sales and operations of small enterprises. Employment eligibility depends on relevant experience, additional skills and employer requirements.
Top Roles: Small-Business Owner, Business Operations Executive, Office Administrator, Retail Coordinator, Store Supervisor, Purchasing Assistant, Inventory Coordinator, Sales Support Executive, Customer Service Executive and Family-Business Operations Coordinator.
Key Skills: Business planning, daily operations coordination, purchasing, inventory control, financial recordkeeping, cash management, sales support, customer service, employee supervision, administrative documentation, cost awareness and business improvement.
Salary Range (India):
For salaried business roles, indicative ranges vary by industry, location, employer, responsibilities and experience. Business-owner earnings depend on profitability and may fluctuate.
- Entry-level: ₹2.5–6 LPA.
- Mid-level: ₹6–12 LPA.
- Senior-level: ₹12–25+ LPA.
Scope: Learners can explore opportunities in retail shops, trading firms, service businesses, small manufacturing units, hospitality establishments, e-commerce businesses, local enterprises and family-owned firms.
With practical experience and additional sector knowledge, learners can progress toward store management, business operations supervision, enterprise administration and independent business ownership.
