Description
Course Name: Diploma in Service Industry
Course Id: DSI/Q0001.
Education Qualification: 10th Class.
Duration: 370 hrs (Equivalent to One Year).
Total Credits: 18.
How You will Get Diploma Certificate:
Step 1- Select your Course for Certification.
Step 2- Click on Enroll Now.
Step 3- Proceed to Enroll Now.
Step 4- Fill Your Billing Details and Proceed to Pay.
Step 5- You Will be Redirected to Payment Gateway, Pay Course and Exam Fee by Following Options.
Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.
Step 6- After Payment You will get Study Material Login id and Password on your email id.
Step 7- After Completion of Course Study give Online Examination.
Step 8- After Online Examination you will get Diploma Certificate soft copy(Scan Copy) and Hard Copy(Original With Seal and Sign).
Step 9- After Certification you will receive Prospect Job Opportunities as per your Interest Area.
Online Examination Detail:
- Duration- 120 minutes.
- No. of Questions- 60. (Multiple Choice Questions).
- 10 Questions from each module, each carry 10 marks.
- Maximum Marks- 600, Passing Marks- 40%.
- There is no negative marking in this module.
| How Students will be Graded: | ||
| S.No. | Marks | Grade |
| 1 | 91-100 | O (Outstanding) |
| 2 | 81-90 | A+ (Excellent) |
| 3 | 71-80 | A (Very Good) |
| 4 | 61-70 | B (Good) |
| 5 | 51-60 | C (Average) |
| 6 | 41-50 | P (Pass) |
| 7 | 0-40 | F (Fail) |
Benefits of Certification:
- Government Authorized Assessment Agency Certification.
- Certificate Valid for Lifetime.
- Lifetime Verification of Certificate.
- Free Job Assistance as per your Interest Area.
Job Opportunities after completion of Diploma in Service Industry course:
After successful completion of the Diploma in Service Industry program, graduates are well-equipped to pursue a variety of roles in service-oriented sectors such as hospitality, retail, tourism, customer service, healthcare, and more. This program imparts essential skills related to service delivery, customer satisfaction, operations management, and service marketing, preparing graduates for roles that involve direct interaction with customers, service process management, and business operations in service sectors.
Career Options for Graduates of the Diploma in Service Industry Program:
1. Hospitality Manager
Role: Hospitality managers oversee the operations of hotels, restaurants, resorts, and other accommodation or service establishments. They ensure smooth daily operations, customer satisfaction, and manage staff and resources. Industries: Hotels, restaurants, resorts, event management. Salary Range: ₹3,00,000 – ₹8,00,000 per year.
- Entry-Level: ₹20,000 – ₹35,000 per month.
- Mid-Level: ₹40,000 – ₹60,000 per month.
- Senior-Level: ₹70,000 – ₹1,20,000 per month.
2. Customer Service Manager
Role: Customer service managers ensure the smooth operation of customer service departments. They handle complaints, oversee customer service teams, improve processes, and enhance customer experience. Industries: E-commerce, retail, banking, telecom, BPO, healthcare. Salary Range: ₹4,00,000 – ₹8,00,000 per year.
- Entry-Level: ₹25,000 – ₹40,000 per month.
- Mid-Level: ₹45,000 – ₹60,000 per month.
- Senior-Level: ₹70,000 – ₹1,00,000 per month.
3. Retail Store Manager
Role: Retail managers oversee the operations of retail stores, ensuring they meet sales goals, manage staff, stock, and provide excellent customer service. They are also involved in marketing and promotional strategies to boost store performance. Industries: Retail, supermarkets, department stores, malls. Salary Range: ₹3,00,000 – ₹6,00,000 per year.
- Entry-Level: ₹20,000 – ₹30,000 per month.
- Mid-Level: ₹35,000 – ₹50,000 per month.
- Senior-Level: ₹60,000 – ₹80,000 per month.
4. Event Manager
Role: Event managers organize and coordinate events such as conferences, weddings, corporate events, and exhibitions. They handle logistics, vendor relationships, budgeting, and ensure that events run smoothly. Industries: Event planning, hospitality, corporate sectors. Salary Range: ₹3,00,000 – ₹7,00,000 per year.
- Entry-Level: ₹25,000 – ₹40,000 per month.
- Mid-Level: ₹45,000 – ₹65,000 per month.
- Senior-Level: ₹70,000 – ₹1,00,000 per month.
5. Travel and Tourism Manager
Role: Travel managers plan and coordinate travel for individuals or groups, working with travel agencies, airlines, hotels, and tourist attractions. They ensure travelers have a smooth and enjoyable experience. Industries: Tourism agencies, airlines, hotels, travel companies. Salary Range: ₹3,00,000 – ₹6,00,000 per year.
- Entry-Level: ₹20,000 – ₹30,000 per month.
- Mid-Level: ₹35,000 – ₹50,000 per month.
- Senior-Level: ₹60,000 – ₹80,000 per month.
6. Facility Manager
Role: Facility managers are responsible for the maintenance and management of buildings, including cleaning, security, and overall facility services. They ensure that the physical infrastructure runs efficiently and serves the needs of its occupants. Industries: Commercial offices, industrial buildings, hospitals, educational institutions. Salary Range: ₹4,00,000 – ₹8,00,000 per year.
- Entry-Level: ₹25,000 – ₹40,000 per month.
- Mid-Level: ₹45,000 – ₹60,000 per month.
- Senior-Level: ₹70,000 – ₹1,00,000 per month.
7. Healthcare Service Manager
Role: Healthcare service managers coordinate medical services, manage healthcare staff, oversee patient care, and ensure the efficient operation of hospitals or clinics. They may handle administration, compliance, budgeting, and customer relations. Industries: Hospitals, healthcare clinics, medical facilities. Salary Range: ₹4,00,000 – ₹10,00,000 per year.
- Entry-Level: ₹30,000 – ₹50,000 per month.
- Mid-Level: ₹60,000 – ₹80,000 per month.
- Senior-Level: ₹1,00,000 – ₹1,50,000 per month.
8. Call Center Manager
Role: Call center managers oversee customer service operations within a call center. They manage call center agents, monitor performance, resolve customer issues, and improve overall service quality. Industries: BPOs, telecom, e-commerce, customer service centers. Salary Range: ₹3,00,000 – ₹6,00,000 per year.
- Entry-Level: ₹20,000 – ₹35,000 per month.
- Mid-Level: ₹40,000 – ₹60,000 per month.
- Senior-Level: ₹70,000 – ₹1,00,000 per month.
9. Service Quality Analyst
Role: Service quality analysts assess and improve the quality of service offered by companies in industries like retail, hospitality, and customer service. They collect feedback, analyze data, and suggest improvements. Industries: E-commerce, retail, hospitality, BPOs. Salary Range: ₹3,00,000 – ₹6,00,000 per year.
- Entry-Level: ₹25,000 – ₹40,000 per month.
- Mid-Level: ₹45,000 – ₹60,000 per month.
- Senior-Level: ₹70,000 – ₹90,000 per month.
10. Service Marketing Executive
Role: Service marketing executives develop marketing strategies and campaigns for service-oriented businesses. They promote the brand, attract customers, and work on increasing the business’s visibility and sales. Industries: Hospitality, retail, healthcare, tourism, and financial services. Salary Range: ₹3,00,000 – ₹6,00,000 per year.
- Entry-Level: ₹20,000 – ₹35,000 per month.
- Mid-Level: ₹40,000 – ₹60,000 per month.
- Senior-Level: ₹70,000 – ₹90,000 per month.
11. Customer Relationship Manager
Role: Customer relationship managers focus on building long-term relationships with customers to ensure customer loyalty and repeat business. They may handle complaints, customer feedback, and improve service delivery. Industries: E-commerce, banking, telecom, insurance, retail. Salary Range: ₹3,00,000 – ₹6,00,000 per year.
- Entry-Level: ₹20,000 – ₹30,000 per month.
- Mid-Level: ₹35,000 – ₹50,000 per month.
- Senior-Level: ₹60,000 – ₹90,000 per month.
Salary Factors:
- Experience: As with most fields, experience greatly influences the salary range in the service industry.
- Location: Jobs in metropolitan areas like Mumbai, Delhi, and Bangalore tend to have higher salaries.
- Industry Sector: Some sectors, such as healthcare, hospitality, and customer service, offer higher pay due to the nature of the work.
- Company Size: Larger companies may offer better pay and benefits compared to smaller, regional businesses.
Career Growth Path:
- Entry-Level: Positions such as customer service representative, assistant manager, or service coordinator.
- Mid-Level: Roles like service manager, marketing executive, or operations supervisor.
- Advanced Roles: Progress to senior management positions like hospitality manager, service quality analyst, or business development manager.
In conclusion, a Diploma in Service Industry opens doors to a wide range of career options in customer service, hospitality, healthcare, retail, and more. Graduates can expect good salary potential, with opportunities for career advancement as they gain experience and expertise in the service industry.
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