Description
Course Name: Diploma in Relationship Management
Course Id: DRM/Q1003.
Eligibility: 10+2 (Higher Secondary) or equivalent.
Objective: The Diploma in Relationship Management develops practical skills required to establish, maintain and strengthen professional relationships with customers, clients, business partners and other stakeholders. The course covers relationship-building principles, interpersonal communication, customer understanding, client engagement, trust development, conflict resolution, customer relationship management, account support, customer retention, stakeholder coordination and relationship-performance improvement. It prepares learners to manage professional interactions effectively, understand stakeholder expectations, resolve relationship challenges, improve satisfaction and contribute to long-term customer and business relationships.
Duration: Six Months.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and examination fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
- A soft copy (scanned) of your certificate via email within 7 days of the examination.
- A hard copy (original with official seal and signature) sent to your address within 45 days of the declaration of the result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
Duration- 120 minutes.
No. of Questions- 60. (Multiple Choice Questions).
10 Questions from each module, each carry 10 marks.
Maximum Marks- 600, Passing Marks- 40%.
There is no negative marking in this module.
| How Students will be Graded: | ||
| S.No. | Marks | Grade |
| 1 | 91-100 | O (Outstanding) |
| 2 | 81-90 | A+ (Excellent) |
| 3 | 71-80 | A (Very Good) |
| 4 | 61-70 | B (Good) |
| 5 | 51-60 | C (Average) |
| 6 | 41-50 | P (Pass) |
| 7 | 0-40 | F (Fail) |
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Syllabus
Module 1: Fundamentals of Relationship Management: Introduction to Relationship Management, Nature and Scope of Relationship Management, Importance of Professional Relationships, Principles of Effective Relationship Management, Types of Business Relationships, Relationship Management Process, Understanding Stakeholder Needs and Expectations, Roles and Responsibilities of Relationship Professionals, Ethics and Professional Conduct, Emerging Trends in Relationship Management.
Module 2: Communication and Interpersonal Relationship Skills: Principles of Effective Communication, Verbal and Non-Verbal Communication, Active Listening and Questioning Skills, Interpersonal Communication Skills, Building Trust and Rapport, Empathy and Emotional Intelligence, Professional Business Communication, Managing Difficult Conversations, Cross-Cultural Communication, Relationship-Based Communication Strategies.
Module 3: Customer and Client Relationship Development: Customer Relationship Fundamentals, Customer Needs and Expectation Analysis, Customer Acquisition and Onboarding, Customer Engagement Techniques, Customer Experience Management, Customer Satisfaction Management, Customer Retention Strategies, Customer Loyalty Development, Key Client Relationship Management, Building Long-Term Customer Relationships.
Module 4: Negotiation Conflict and Relationship Resolution: Fundamentals of Professional Negotiation, Negotiation Planning and Preparation, Persuasion and Influence Skills, Identifying Relationship Conflicts, Conflict Resolution Techniques, Complaint and Grievance Handling, Managing Difficult Customers and Stakeholders, Mediation and Collaborative Problem-Solving, Relationship Recovery and Rebuilding Trust, Preventing Future Relationship Conflicts.
Module 5: Business Stakeholder and Partnership Management: Stakeholder Identification and Analysis, Business Networking and Professional Relationships, Supplier and Vendor Relationship Management, Partner and Channel Relationship Management, Strategic Partnership Development, Employee and Internal Relationship Management, Managing Multiple Stakeholder Expectations, Relationship Communication and Coordination, Partnership Performance Monitoring, Maintaining Sustainable Business Relationships.
Module 6: Digital Relationship Management and Performance: Customer Relationship Management Systems, Digital Communication and Engagement, Social Media Relationship Management, Relationship Data and Record Management, Relationship Performance Metrics and KPIs, Customer Feedback and Relationship Analysis, Relationship Risk Management, Relationship Strategy Development, Technology and Automation in Relationship Management, Future Trends in Relationship Management.
Job Opportunities after Diploma in Relationship Management
Graduates can pursue opportunities in customer relations, client management, relationship support, account services, business development and stakeholder-facing functions.
Top Roles: Relationship Executive, Customer Relationship Executive, Client Relationship Executive, Relationship Officer, Client Service Executive, Customer Engagement Executive, Account Executive, Business Relationship Executive, Customer Retention Executive, Relationship Coordinator, Sales Relationship Executive and Customer Experience Executive.
Key Skills: Relationship building, professional communication, active listening, customer engagement, client management, trust development, conflict resolution, negotiation, CRM, stakeholder coordination, customer retention and relationship-performance monitoring.
Salary Range (India):
- Entry-level: ₹2.5–6 LPA
- Mid-level: ₹6–12 LPA
- Senior-level: ₹12–25+ LPA
Scope: Learners can explore opportunities in banking, financial services, insurance, retail, real estate, hospitality, healthcare, telecommunications, IT services, e-commerce, education, automobiles, travel, logistics, professional services and other customer-focused organizations. Learners can progress into client relationship management, key account support, customer experience, business development, stakeholder coordination and relationship leadership positions. Career advancement depends on communication ability, relationship-building skills, customer understanding, conflict-management capability, professional networking, practical experience and continuous professional development.
