Diploma in Office and Administrative Management

Description

Course Name: Diploma in Office and Administrative Management

Course Id: DO&AM/Q1001.
Education Qualification: 12th pass.

Course duration: 370 Hrs (Equivalent to One Year).

Total Credits: 18.

How You will Get Diploma Certificate:

Step 1- Select your Course for Certification.

Step 2- Click on Enroll Now.

Step 3- Proceed to Enroll Now.

Step 4- Fill Your Billing Details and Proceed to Pay.

Step 5- You Will be Redirected to Payment Gateway, Pay Course and Exam Fee by Following Options.

Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 6- After Payment You will receive Study Material on your email id.

Step 7- After Completion of  Course Study give Online Examination.

Step 8- After Online Examination you will get Diploma Certificate soft copy(Scan Copy) and Hard Copy(Original With Seal and Sign).

Step 9- After Certification you will receive Prospect Job Opportunities as per your Interest Area.

Online Examination Detail:

Duration- 60 minutes in each module.
No. of Questions- 30. (Multiple Choice Questions) in each module.
Maximum Marks- 600, Passing Marks- 40%.
There is No Negative marking in this module.

Benefits of Certification:

• Government Authorized Assessment Agency Certification.
• Certificate Valid for Lifetime.
• Lifetime Verification of Certificate.
• Free Job Assistance as per your Interest Area.

Syllabus

Office Management- Front office Operations, explain the basic concept of a front office and its role, classify the room types and list their tariffs, describe the reservation process, describe the sections of front office, handle telephone, guest mails, messages, luggage and emergency situations.

Record & Information Management- Meaning of Records Management, Significance of Records Management, Functions of Filing, Administrative Function, Historical Function, Information Function, Advantages of Good Filing System, Documentary Evidence, Valuable Assistance, No Delay in Handling Correspondence.

Recruitment & Orientation- Recruitment and Selection Process, Recruitment, Recruitment Process, Characteristics of a Good Recruitment Policy, Recruitment Practices in India, Sources of Recruitment, internal Sources, Employees Referrals, Demerits of Internal Sources.

Reception Management- Front office and its role, Room Types and Tariffs, Different Room Tariffs, Reservation, Reservation Procedure, Procedure for Individual Reservation, Procedure for Group Reservation, Sections of Front Office, Bell Desk, Concierge, Cash and Bills, Handling Procedures, Telephone Handling, Terminal Exercise.

Operation Dispatch & Transport Management- Transportation Planning – Introduction to Transportation Planning, Travel Characteristics and data, Land use and Urban Design, Environmental Considerations, Transpiration Finance and Funding, Travel Demand and Network Modeling, Evaluation and Prioritization Methods, Asset Management, Road and Highway Planning, Transportation System Management and Operations.

Procurement & Inventory Management- Types of Inventory, Raw Materials, Work- in- Progress, Finished Goods, Inventory Management Objectives, Inventory Systems, Methods of Inventory Valuation, inventory Control Techniques, Formulae, Financial Accounting and Management, Introduction to Accounting, Meaning of Accounting.