Description
Course Name: Diploma in Hospitality Travel & Hotel Management
Course Id: DHTHM/Q0101.
Eligibility: 10th (High School) or equivalent is required.
Objective:This course is designed to equip learners with the essential knowledge and skills required to manage operations within the hospitality, travel, and hotel sectors. It covers key areas such as customer service, front office operations, travel coordination, housekeeping management, food and beverage services, event planning, and hospitality marketing.
Duration: 400 hrs (Equivalent to One Year)
 How to Enroll and Get Certified in Your Chosen Course:
 Step 1: Choose the course you wish to get certified in.
 Step 2: Click on the “Enroll Now” button.
 Step 3: Proceed with the enrollment process.
 Step 4: Enter your billing details and continue to course fee payment.
 Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
 Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
 Step 7: Once you complete the course, take the online examination.
 Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.
 Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
- Duration- 120 minutes.
- No. of Questions- 60. (Multiple Choice Questions).
- 10 Questions from each module, each carry 10 marks.
- Maximum Marks- 600, Passing Marks- 40%.
- There is no negative marking in this module.
| How Students will be Graded: | ||
| S.No. | Marks | Grade |
| 1 | 91-100 | O (Outstanding) |
| 2 | 81-90 | A+ (Excellent) |
| 3 | 71-80 | A (Very Good) |
| 4 | 61-70 | B (Good) |
| 5 | 51-60 | C (Average) |
| 6 | 41-50 | P (Pass) |
| 7 | 0-40 | F (Fail) |
 Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
 Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
 Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
 Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
 Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
 Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
 Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Syllabus:
Module 1: Introduction to Hospitality and Tourism Industry
History and evolution of hospitality, Scope of hospitality and travel industry, Structure of tourism and hotel sector, Role of hospitality in economic development, Types of hotels and classification, Travel and tourism organizations, Customer service in hospitality, Professional ethics and grooming standards, Current trends in hospitality and tourism, Career opportunities in the industry.
Module 2: Front Office Operations
Introduction to front office department, Reservation systems and procedures, Reception and guest check-in, Guest services and concierge role, Handling complaints and queries, Communication and telephone etiquette, Cashiering and billing process, Guest check-out procedures, Use of property management systems (PMS), Safety and security at front office.
Module 3: Food and Beverage Management
Introduction to food and beverage service, Types of food service systems, Restaurant operations and management, Menu planning and design, Beverage management and bar operations, Catering and banquet services, Hygiene and sanitation in F&B, Customer service in F&B, Cost control in food and beverage, Trends in global cuisine and dining.
Module 4: Housekeeping Operations
Role of housekeeping in hotels, Cleaning methods and equipment, Room preparation and maintenance, Laundry operations and linen management, Interior decoration and ambience, Hygiene and safety standards, Inventory control in housekeeping, Supervision and inspection techniques, Pest control and waste management, Green practices in housekeeping.
Module 5: Travel and Tourism Management
Principles of travel and tourism, Types of tourism (leisure, business, adventure, medical), Travel agency and tour operations, Ticketing and reservations (air, rail, road), Tour planning and itinerary preparation, Tourism marketing and promotion, Sustainable tourism practices, Cultural and heritage tourism, Emerging trends in global travel, Technology in travel and tourism.
Module 6: Hotel and Hospitality Management Practices
Human resource management in hotels, Financial management in hospitality, Sales and marketing in hotels, Customer relationship management (CRM), Event management and MICE industry, Quality standards in hospitality (ISO, HACCP), Revenue management strategies, Legal aspects of hospitality and tourism, Entrepreneurship in hospitality, Future trends in hotel and travel management.
Career Opportunities in Hospitality, Travel & Event Management Careers
Entry-Level (0–2 yrs): ₹1.5–6 LPA
Roles: Front Office Executive, Kitchen/Catering Staff, Housekeeping, Event/Travel Assistant
Mid-Level (3–6 yrs): ₹3–12 LPA
Roles: Hotel/Resort/Restaurant Manager, Event Manager, F&B Manager, Supervisor
Senior-Level (7+ yrs): ₹15–50 LPA
Roles: Department Head, General Manager, Hotel Director, Regional Manager
Salary Drivers: Experience, luxury/international chains, metro location, sector (tourism, airlines, events), entrepreneurial ventures.
Takeaway: Diploma holders can progress from entry roles to senior leadership or launch own hospitality/event business, earning ₹1.5–50+ LPA.
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