Description
Course Name: Diploma in Hospitality Management
Course Id: DHM/Q1001.
Education Qualification: 12th Pass.
Duration: 370 Hrs (Equivalent to One Year).
Total Credits: 18.
How You will Get Diploma Certificate:
Step 1- Select your Course for Certification.
Step 2- Click on Enroll Now.
Step 3- Proceed to Enroll Now.
Step 4- Fill Your Billing Details and Proceed to Pay.
Step 5- You Will be Redirected to Payment Gateway, Pay Course and Exam Fee by Following Options.
Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.
Step 6- After Payment You will get Study Material Login id and Password on your email id.
Step 7- After Completion of Course Study give Online Examination.
Step 8- After Online Examination you will get Diploma Certificate soft copy(Scan Copy) and Hard Copy(Original With Seal and Sign).
Step 9- After Certification you will receive Prospect Job Opportunities as per your Interest Area.
Online Examination Detail:
- Duration- 120 minutes.
- No. of Questions- 60. (Multiple Choice Questions).
- 10 Questions from each module, each carry 10 marks.
- Maximum Marks- 600, Passing Marks- 40%.
- There is no negative marking in this module.
| How Students will be Graded: | ||
| S.No. | Marks | Grade |
| 1 | 91-100 | O (Outstanding) |
| 2 | 81-90 | A+ (Excellent) |
| 3 | 71-80 | A (Very Good) |
| 4 | 61-70 | B (Good) |
| 5 | 51-60 | C (Average) |
| 6 | 41-50 | P (Pass) |
| 7 | 0-40 | F (Fail) |
Benefits of Certification:
- Government Authorized Assessment Agency Certification.
- Certificate Valid for Lifetime.
- Lifetime Verification of Certificate.
- Free Job Assistance as per your Interest Area.
Syllabus
Hospitality and Catering Management- Hospitality and Catering Industry, Hospitality Industry, Components of Tourism Industry, Tourism Attraction, Accessibility and Accommodation, Factors Impacting the Hospitality Industry, Classification of Hotels, Star Classification, on Basis of Size, on Basis of Location.
Human Resource Management- Concept and Function of HRM, Objectives of HRM, Function of HRM, Managerial Functions of HRM, Operative Functions of HRM, HRM in Tourism Industry, Human Resource Planning, Human Resource Planning Process, Assessing Current Human Resources and Future Business Requirements.
Tourism Management- Concept and Functions of Management, Objective of Management, Importance of Management, Functions of Management, Planning, Organizing, Staffing, Directing, Coordinating, Motivation, Controlling, Role, Skills and Tasks of a Manager, Informational Roles.
Travel Management- Fundamentals of Travel and Tourism Geography, Significance of Geography in Enhancing Travel and Tourism, Location on the Globe/Map, Latitude, Geographical Time- Lag, International Date Line, Determining Time on The Globe, Communicating Through Maps and Charts, Types of Charts.
Itinerary Planning and Tour Packaging- Meaning and Types of Itinerary, Types of Itinerary, Tour manager’s itinerary, Escort or guide’s itinerary, Vendor’s itinerary, Coach driver’s itinerary, Steps in Developing/Planning a Tour Itinerary, Background information for Preparing Itinerary, Itinerary for GIT and fit tours, Meaning and Types of Tour Packages, Package Elements and Deals, Accommodation.
Communication and Personality- Communication and Personality Development, Concept and Meaning of Communication, Definitions of Communication, Features of Communication, Process of Communication, Barriers to Communication, Information Overload, Oral Communication, Seven Cs of Oral Communication, Developing Presentations.
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