Online Course Diploma in Customer Relationship Management

Diploma in Customer Relationship Management

Original price was: ₹9,000.Current price is: ₹4,500.

★★★★★ 4.6/5

Enroll your course today to avail 50% fee concession offer, Certificate is valid for all type of Employment.

To develop practical skills in customer communication, relationship building, complaint resolution and customer retention.

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Description

Course Name: Diploma in Customer Relationship Management

Course Id: DCRM/Q1001.

Eligibility: 10+2 (Higher Secondary) or equivalent.

Objective: The Diploma in Customer Relationship Management develops practical skills required to build, maintain and strengthen long-term relationships between organizations and their customers. The course covers customer behaviour, professional communication, customer acquisition, CRM processes, customer service, complaint resolution, customer engagement, retention, loyalty programs, customer data management and relationship performance analysis. It prepares learners to understand customer expectations, deliver consistent service experiences, resolve customer concerns professionally, improve customer satisfaction and contribute to customer retention and business growth.

Duration: Six Months.

How to Enroll and Get Certified in Your Chosen Course:

Step 1: Choose the course you wish to get certified in.

Step 2: Click on the “Enroll Now” button.

Step 3: Proceed with the enrollment process.

Step 4: Enter your billing details and continue to course fee payment.

Step 5: You will be redirected to the payment gateway. Pay the course and examination fee using one of the following methods:

Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.

Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.

Step 7: Once you complete the course, take the online examination.

Step 8: Upon passing the examination, you will receive:

  • A soft copy (scanned) of your certificate via email within 7 days of the examination.
  • A hard copy (original with official seal and signature) sent to your address within 45 days of the declaration of the result.

Step 9: After certification, you will be offered job opportunities aligned with your area of interest.

Online Examination Detail:

Duration- 120 minutes.
No. of Questions- 60. (Multiple Choice Questions).
10 Questions from each module, each carry 10 marks.
Maximum Marks- 600, Passing Marks- 40%.
There is no negative marking in this module.

How Students will be Graded:
S.No. Marks Grade
1 91-100 O (Outstanding)
2 81-90 A+ (Excellent)
3 71-80 A (Very Good)
4 61-70 B (Good)
5 51-60 C (Average)
6 41-50 P (Pass)
7 0-40 F (Fail)

Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:

Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.

Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.

Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.

Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.

Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.

Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.

Syllabus

Module 1: Fundamentals of Customer Relationship Management: Introduction to Customer Relationship Management, Nature and Scope of CRM, Importance and Objectives of Customer Relationships, CRM Concepts and Principles, Customer-Centric Business Approach, Customer Lifecycle Management, Types of Customer Relationships, Roles and Responsibilities of CRM Professionals, Ethics and Privacy in Customer Management, Emerging Trends in Customer Relationship Management.

Module 2: Customer Acquisition and Relationship Development: Customer Identification and Profiling, Market Segmentation for CRM, Customer Needs and Expectations Analysis, Customer Acquisition Strategies, Lead and Prospect Management, Customer Onboarding and Welcome Process, Building Customer Trust and Rapport, Customer Communication and Engagement, Relationship Development Techniques, Managing Long-Term Customer Relationships.

Module 3: Customer Service and Experience Management: Fundamentals of Customer Service, Customer Service Standards and Procedures, Customer Experience Management, Customer Journey and Touchpoint Management, Handling Customer Enquiries, Complaint Handling and Resolution, Managing Difficult Customer Situations, Service Recovery Techniques, Customer Feedback Management, Improving Customer Service Quality.

Module 4: Customer Retention Loyalty and Value Management: Customer Retention Strategies, Customer Loyalty Development, Loyalty and Reward Programs, Customer Satisfaction Management, Customer Engagement Programs, Cross-Selling and Up-Selling, Customer Value Management, Key Customer and Account Management, Customer Churn Identification and Prevention, Relationship Strengthening and Retention Planning.

Module 5: CRM Technology and Digital Customer Engagement: CRM Software and Systems, Customer Database Management, Customer Data Collection and Organization, Digital Customer Communication, Email and Messaging for CRM, Social CRM and Social Media Engagement, Marketing Automation and Customer Interaction, Omnichannel Customer Relationship Management, Customer Data Privacy and Security, CRM Process Automation.

Module 6: CRM Analytics Strategy and Performance: Customer Relationship Metrics and KPIs, Customer Satisfaction Measurement, Customer Retention and Churn Analysis, Customer Behaviour and Engagement Analysis, Customer Lifetime Value Concepts, CRM Reporting and Dashboards, Customer Data Analysis for Decision-Making, CRM Strategy Development and Implementation, Continuous CRM Performance Improvement, Future Trends in Customer Relationship Management.

Job Opportunities after Diploma in Customer Relationship Management

Graduates can pursue opportunities in customer relationship management, customer service, client relations, customer experience, sales support and service operations.

Top Roles: Customer Relationship Executive, CRM Executive, Customer Service Executive, Client Relationship Executive, Customer Care Executive, Customer Experience Executive, Relationship Officer, Customer Support Executive, Client Service Executive, Sales Support Executive, Customer Retention Executive and CRM Coordinator.

Key Skills: Customer relationship management, customer communication, active listening, customer service, complaint resolution, CRM processes, customer data management, customer engagement, customer retention, loyalty management, customer experience and CRM reporting.

Salary Range (India):

  • Entry-level: ₹2.5–6 LPA
  • Mid-level: ₹6–12 LPA
  • Senior-level: ₹12–25+ LPA

Scope: Learners can explore opportunities in banking, financial services, insurance, retail, e-commerce, telecommunications, hospitality, healthcare, real estate, automobiles, IT services, education, travel, logistics, consumer goods and other customer-focused organizations. Learners may progress into customer experience, relationship management, key account support, service operations and customer-retention roles. Career advancement depends on communication ability, customer-service performance, relationship-building skills, problem-solving ability, CRM knowledge, professional experience and continuous skill development.

Frequently Asked Questions (FAQs)

1. Is IISDT courses valid?

Yes. This is a professional online Certificate/Diploma course offered by IISDT (Indian Institute of Skill Development Training). The course is designed for skill development, professional enhancement, and career advancement.

2. Who can enroll in this course?

Students, working professionals, entrepreneurs, homemakers, freelancers, job seekers, and anyone interested in developing knowledge and skills in the subject area can enroll.

3. What is the duration of the course?

The duration varies depending on the program. The exact course duration is mentioned on the respective course page. Most courses offer flexible learning, allowing learners to study at their own pace.

4. Are study materials provided?

Yes. Learners receive digital study materials, e-books, presentations, and other learning resources to support their studies.

5. Is there an examination?

Yes, all courses include an online examination or assessment. Upon successful completion, learners are awarded the relevant Diploma or Certificate.

6. How will I receive my certificate?

Upon successful completion of the course requirements, learners receive a digitally verifiable certificate via email. A hard copy of the original certificate is also dispatched to the registered address where applicable.

7. Can working professionals join this course?

Yes. The flexible learning format makes the course suitable for working professionals and individuals with busy schedules.

8. Is prior experience required?

No. Most courses are suitable for beginners as well as experienced professionals unless specific eligibility requirements are mentioned.

9. Can I study from anywhere?

Yes. As the course is delivered online, learners can access study materials from anywhere with an internet connection.

10. Is there an age limit for enrollment?

No. There is generally no age restriction for enrollment.

11. Will I get placement assistance?

The course helps improve knowledge, skills, and employability. If placement assistance is available for a specific program, it will be mentioned on the course page.

12. Can I add this certificate to my resume or LinkedIn profile?

Yes. The certificate can be included in resumes, CVs, professional portfolios, and LinkedIn profiles.

13. Are there any hidden charges?

No. The fee displayed at the time of enrollment is the applicable course fee. There are no hidden charges.

14. Is technical support available?

Yes. Learners can contact the support team for assistance regarding enrollment, course access, study materials, and certificates.

15. Is the Certificate Valid for a Lifetime?

Yes. The certificate is valid for a lifetime and can be verified online through the IISDT certificate verification system.

16. How do I enroll in the course?

You can enroll online through the respective course page. After successful enrollment, you will receive your Enrollment Number and login credentials.

17. Are the courses completely online?

Yes. All learning materials, assessments, and certification processes are conducted online.

18. Can I access the course on mobile devices?

Yes. Course materials can be accessed on smartphones, tablets, laptops, and desktop computers.

19. Can I enroll in multiple courses at the same time?

Yes. Learners may enroll in multiple courses according to their learning goals and interests.

20. Why should I choose IISDT?

IISDT offers flexible online learning, affordable fees, digital certification, self-paced study options, and industry-oriented programs.

21. Can I enroll at any time?

Yes. Most courses offer flexible enrollment throughout the year.

22. Can I download the study materials?

Yes. Study materials are downloadable and available through the learner dashboard.

23. Are the courses suitable for beginners?

Yes. Most programs are designed for beginners and do not require prior experience unless specifically mentioned.

27. What language are the study materials available in?

Course materials are generally provided in English or bilingual format depending on the program.

28. What documents are required for enrollment?

Educational qualification certificates, photo ID/address proof, and a recent passport-size photograph may be required depending on the course.

29. Can international students enroll?

Yes. Learners from India and other countries can enroll in online courses offered by IISDT.

30. How secure is the online payment process?

Payments are processed through secure payment gateways to help ensure safe transactions.

31. What happens if I fail the exam?

You can retake the assessment. Multiple attempts are permitted without additional fees.

32. Can I learn while doing a job or business?

Yes. The self-paced structure allows learners to study alongside work, business, or other commitments.

33. Are the courses designed for skill development?

Yes. The programs are designed to support practical learning, professional growth, and career development.

34. Are there any additional charges after enrollment?

No. The course fee displayed during enrollment covers the course and certification process unless otherwise stated.

35. Is there any fee for re-examination or reassessment?

No. IISDT does not charge any additional fee for re-examination or reassessment.

Course Rating

4.6/5
★★★★★
★★★★★

Based on 50 student ratings

Highly Rated Course

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