Diploma in Communication Skills Trainers

Description

Course Name: Diploma in Communication Skills Trainers

Course Id: DCST/Q0001.

Eligibility: Completion of 10th Grade (high School) or equivalent.

Objective: This course aims to equip learners with the knowledge and skills required to train individuals in effective communication techniques. It focuses on developing proficiency in verbal, non-verbal, and written communication, along with listening and presentation skills.

Duration: Six Months.

 How to Enroll and Get Certified in Your Chosen Course:

 Step 1: Choose the course you wish to get certified in.

 Step 2: Click on the “Enroll Now” button.

 Step 3: Proceed with the enrollment process.

 Step 4: Enter your billing details and continue to course fee payment.

 Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.

 Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.

 Step 7: Once you complete the course, take the online examination.

 Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.

 Step 9: After certification, you will be offered job opportunities aligned with your area of interest.

Online Examination Detail:

• Duration- 120 minutes.
• No. of Questions- 60. (Multiple Choice Questions).
• 10 Questions from each module, each carry 10 marks.
• Maximum Marks- 600, Passing Marks- 40%.
• There is no negative marking in this module.

How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	51-60	C (Average)
6	41-50	P (Pass)
7	0-40	F (Fail)

 Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:

 Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.

 Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.

 Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.

 Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.

 Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.

 Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.

Syllabus

Introduction to Communication:  Definition and Importance of Communication, Communication Process and Models, Types of Communication: Verbal and Non-verbal, Barriers to Communication, Effective Listening Skills, Communication Styles and Adaptation, Cross-Cultural Communication, Communication in Personal and Professional Life, Role of Feedback in Communication, Introduction to Communication Theories

Interpersonal Communication: Understanding Interpersonal Communication, Non-Verbal Communication and Body Language, Active Listening and Its Importance, Building Rapport in Communication, Effective Questioning Techniques, Assertiveness in Communication, Conflict Resolution Strategies, Negotiation and Persuasion Skills, Emotional Intelligence in Communication, Building Trust and Credibility

Business Communication: Principles of Business Communication, Professional Email Writing, Business Writing Skills: Reports, Proposals, and Memos, Presentation Skills, Telephone and Virtual Communication Etiquette, Meeting Management and Effective Discussions, Handling Customer Communication, Public Speaking for Professionals, Intercultural Business Communication, Social Media and Digital Communication in Business

Written Communication: The Importance of Clear and Concise Writing, Writing for Different Purposes: Informative, Persuasive, and Instructional, Email Etiquette and Professional Correspondence, Creating Reports and Proposals, Writing Formal Letters and Memos, Summarizing and Paraphrasing, Writing for Web and Social Media, Grammar and Punctuation in Writing, Proofreading and Editing Techniques, Designing Effective Visual Communication (Graphs, Tables, etc.)

Public Speaking & Presentation Skills: The Basics of Public Speaking, Overcoming Stage Fright and Nervousness, Crafting an Effective Speech, Use of Visual Aids in Presentations, Body Language and Voice Modulation, Engaging Your Audience, Handling Q&A Sessions, Storytelling Techniques in Public Speaking, Persuasive Speaking, Speech Preparation and Rehearsal Techniques.

Media and Mass Communication: Introduction to Media and Mass Communication, Role of Media in Society, Types of Media: Print, Broadcast, Digital, Media Ethics and Responsibility, Public Relations and Media Relations, writing for the Media: Press Releases and Articles, Understanding Advertising and Marketing Communications, social media and its Influence, Crisis Communication and Media Management, Broadcasting Techniques and News Reporting