Description
Course Name: Diploma in Communication Skills Trainers
Course Id: DCST/Q0001.
Education Qualification: 10th Pass.
Duration: 370 Hrs (Equivalent to One Year).
Total Credits: 18.
How You will Get Diploma Certificate:
Step 1- Select your Course for Certification.
Step 2- Click on Enroll Now.
Step 3- Proceed to Enroll Now.
Step 4- Fill Your Billing Details and Proceed to Pay.
Step 5- You Will be Redirected to Payment Gateway, Pay Course and Exam Fee by Following Options.
Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.
Step 6- After Payment You will get Study Material Login id and Password on your email id.
Step 7- After Completion of Course Study give Online Examination.
Step 8- After Online Examination you will get Diploma Certificate soft copy(Scan Copy) and Hard Copy(Original With Seal and Sign).
Step 9- After Certification you will receive Prospect Job Opportunities as per your Interest Area.
Online Examination Detail:
- Duration- 120 minutes.
- No. of Questions- 60. (Multiple Choice Questions).
- 10 Questions from each module, each carry 10 marks.
- Maximum Marks- 600, Passing Marks- 40%.
- There is no negative marking in this module.
| How Students will be Graded: | ||
| S.No. | Marks | Grade |
| 1 | 91-100 | O (Outstanding) |
| 2 | 81-90 | A+ (Excellent) |
| 3 | 71-80 | A (Very Good) |
| 4 | 61-70 | B (Good) |
| 5 | 51-60 | C (Average) |
| 6 | 41-50 | P (Pass) |
| 7 | 0-40 | F (Fail) |
Benefits of Certification:
- Government Authorized Assessment Agency Certification.
- Certificate Valid for Lifetime.
- Lifetime Verification of Certificate.
- Free Job Assistance as per your Interest Area.
Syllabus
Components of Effective Communication: Meaning & importance, process of communication, elements of communication, non-verbal communication, listening& feedback, styles& communication, making communication effective.
Recognise flaws in their own communication style: Passive communication, passive-aggressive communication, assertive communication, aggressive communication.
Techniques to build rapport easily: Learning objectives, how do you build rapport, effective communication skills, using appropriate nonverbal communication for interviewer, using appropriate voice and tone, interpreting body language.
Express ideas fluently through conversation: Communication, four facets of communication, nonverbal communication, six basic emotions that most people express & recognize, using technical jargon, sources of communication, choosing your medium, barriers to communication.
Importance of effective communication: Communication in the workplace, mitigates conflict, create better client relationships, the importance of communication, types of communication skills, engaged listening, nonverbal communication, managing stress in the moment.
Methods for effective communication: The nature of speaking, the importance of speaking skill, teaching speaking, types of speaking, the aspect of speaking skill, the aspect of speaking assessment, purpose of speaking, the role of teacher in speaking class, principles of teaching speaking.
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