Description
Course Name: Diploma in Business Process Management
Course Id: DBPM/Q1002.
Eligibility: 10+2 (Higher Secondary) or equivalent.
Objective: The Diploma in Business Process Management provides practical knowledge of the BPM lifecycle, business process discovery, process modeling, business rules, process analysis, performance management, process redesign, governance, automation, and business transformation. The course develops the skills required to identify and model end-to-end business processes, analyze process performance, align workflows with business objectives, manage cross-functional processes, redesign inefficient workflows, establish process governance, support automation, and continuously improve organizational performance.
Duration: Six Months.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and examination fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: After completing the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
- A soft copy (scanned) of your certificate via email within 7 days of the examination.
- A hard copy (original with official seal and signature) sent to your address within 45 days of the declaration of the result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
Duration- 120 minutes.
No. of Questions- 60. (Multiple Choice Questions).
10 Questions from each module, each carry 10 marks.
Maximum Marks- 600, Passing Marks- 40%.
There is no negative marking in this module.
| How Students will be Graded: | ||
| S.No. | Marks | Grade |
| 1 | 91-100 | O (Outstanding) |
| 2 | 81-90 | A+ (Excellent) |
| 3 | 71-80 | A (Very Good) |
| 4 | 61-70 | B (Good) |
| 5 | 51-60 | C (Average) |
| 6 | 41-50 | P (Pass) |
| 7 | 0-40 | F (Fail) |
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Syllabus
Module 1: BPM Framework and Business Process Architecture: Business Process Management Concepts, BPM Lifecycle and Stages, Enterprise Process Architecture, Classification of Core Support and Management Processes, End-to-End Process Orientation, Process Hierarchy and Decomposition, Business Process Ownership, Cross-Functional Process Responsibilities, Alignment of Processes with Business Strategy, Establishing a BPM-Oriented Organization.
Module 2: Business Process Discovery and Requirements Analysis: Process Discovery Planning, Stakeholder Interviews for Process Discovery, Observation of Business Activities, Collection of Process Documents and Records, Identification of Process Participants, Identification of Business Events and Triggers, Process Input and Output Analysis, Customer and Stakeholder Requirement Analysis, Identification of Business Rules, Preparation of Process Discovery Documentation.
Module 3: Business Process Modeling and Workflow Design: Principles of Business Process Modeling, Current-State Process Modeling, Activities Events and Decision Points, Sequence and Workflow Representation, Roles and Responsibility Lanes, Modeling Cross-Departmental Handoffs, Modeling Business Rules and Decisions, Exception and Alternative Workflow Modeling, Future-State Process Modeling, Validation of Business Process Models.
Module 4: Business Process Analysis and Optimization: Process Performance Analysis, Cycle Time and Waiting Time Analysis, Process Cost Analysis, Workload and Capacity Analysis, Bottleneck Identification, Handoff and Delay Analysis, Value-Added Activity Analysis, Root Cause Analysis of Process Problems, Identification of Optimization Opportunities, Prioritization of Process Improvements.
Module 5: Business Process Redesign and Governance: Business Process Redesign Principles, Process Simplification and Consolidation, Redesign of Roles and Responsibilities, Improvement of Cross-Functional Workflows, Business Process Reengineering Concepts, Process Ownership and Accountability Framework, Process Policies and Control Mechanisms, Process Risk and Compliance Management, Process Change Governance, Performance Review and Process Governance Meetings.
Module 6: BPM Technology, Automation and Business Transformation: Business Process Management Systems, Workflow Automation Opportunities, Digital Forms and Electronic Approvals, Automated Task Assignment and Routing, Integration of Business Systems and Workflows, Process Monitoring Dashboards, Automated Exception Management, Process Data for Management Decisions, BPM-Enabled Business Transformation, Continuous Optimization of Automated Business Processes.
Job Opportunities after Diploma in Business Process Management
A Diploma in Business Process Management prepares learners for roles involving BPM lifecycle support, business process discovery, process modeling, workflow analysis, business process optimization, process redesign, governance, automation, and digital transformation support.
Top Roles: Business Process Executive, BPM Executive, Business Process Coordinator, Business Process Associate, Junior Business Process Analyst, BPM Support Executive, Process Modeling Assistant, Process Improvement Executive, Workflow Analyst Assistant, Process Governance Assistant, Business Operations Executive and Process Transformation Assistant.
Key Skills: BPM lifecycle, business process architecture, process discovery, requirements analysis, business process modeling, workflow design, business rules, process analysis, optimization, business process redesign, process governance, workflow automation, BPM systems and business transformation.
Salary Range (India):
- Entry-level: ₹3–6 LPA
- Mid-level: ₹6–12 LPA
- Senior-level: ₹12–20 LPA+
Scope: Opportunities are available in banking, financial services, IT, consulting, manufacturing, healthcare, logistics, retail, e-commerce and corporate operations. Learners can pursue roles in BPM, process analysis, process modeling, workflow optimization, process governance, automation and business transformation.
