Description
Course Name: Certificate in Tour & Travel Agent
Course Id: CITTA/Q1001.
Eligibility: 10th Grade (High School) or Equivalent.
Objective: The Certificate in Tour & Travel Agent course is designed to provide individuals with the foundational knowledge and practical skills required to work as professional travel agents. This course focuses on understanding the travel industry, planning and organizing tours, managing client bookings, and offering customer service in the travel sector. It is ideal for those who aspire to start a career in the tourism and hospitality industry.
Duration: 90 Hrs (Equivalent to 3 Months).
How You will Get Diploma Certificate:
Step 1- Select your Course for Certification.
Step 2- Click on Enroll Now.
Step 3- Proceed to Enroll Now.
Step 4- Fill Your Billing Details and Proceed to Pay.
Step 5- You Will be Redirected to Payment Gateway, Pay Course and Exam Fee by Following Options.
Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.
Step 6- After Payment You will get Study Material Login id and Password on your email id.
Step 7- After Completion of Course Study give Online Examination.
Step 8- After Online Examination you will get Diploma Certificate soft copy(Scan Copy) and Hard Copy(Original With Seal and Sign).
Step 9- After Certification you will receive Prospect Job Opportunities as per your Interest Area.
Online Examination Detail:
Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.
| Marking System: | ||||||
| S.No. | No. of Questions | Marks Each Question | Total Marks | |||
| 1 | 10 | 5 | 50 | |||
| 2 | 5 | 4 | 20 | |||
| 3 | 5 | 3 | 15 | |||
| 4 | 5 | 2 | 10 | |||
| 5 | 5 | 1 | 5 | |||
| 30 | 100 | |||||
| How Students will be Graded: | ||||||
| S.No. | Marks | Grade | ||||
| 1 | 91-100 | O (Outstanding) | ||||
| 2 | 81-90 | A+ (Excellent) | ||||
| 3 | 71-80 | A (Very Good) | ||||
| 4 | 61-70 | B (Good) | ||||
| 5 | 51-60 | C (Average) | ||||
| 6 | 40-50 | P (Pass) | ||||
| 7 | 0-40 | F (Fail) | ||||
Benefits of Certification:
- Government Authorized Assessment Agency Certification.
- Certificate Valid for Lifetime.
- Lifetime Verification of Certificate.
- Free Job Assistance as per your Interest Area.
Syllabus:
Introduction to Tourism and Travel Industry: Overview of the tourism industry, Types of tourism (leisure, business, adventure, eco-tourism), Role of a travel agent, Key stakeholders in the travel industry, Tourism policies and regulations, Tourism development and planning, Emerging trends in travel and tourism, Career opportunities in the travel industry, Customer service in tourism, Ethics and responsibilities in tourism.
Travel Documentation and Regulations: Passport types and application process, Visa requirements and types, Immigration rules and procedures, Travel insurance and its importance, Health and safety regulations for travelers, Foreign exchange regulations, Customs rules and duty-free allowances, International travel advisories, Special permits and travel restrictions, Digital documentation and e-visas.
Ticketing and Reservations: Introduction to airline ticketing, Global Distribution Systems (GDS) overview (Amadeus, Galileo, Sabre), Flight ticket booking and fare calculation, PNR generation and management, Hotel and accommodation reservations, Car rentals and transportation bookings, Travel itinerary planning, Refunds, cancellations, and rescheduling policies, Understanding travel classes and airline policies, Online ticketing and e-booking platforms.
Tour Package Design and Management: Components of a tour package, Types of tour packages (group, customized, FIT, adventure), Budgeting and pricing strategies, Negotiations with service providers, Destination research and selection, Creating attractive travel itineraries, Seasonal and festive travel packages, Marketing and promotion of tour packages, Customer preferences and personalized travel planning, Crisis management in tour operations.
Hospitality and Accommodation Management: Types of accommodation (hotels, resorts, hostels, homestays), Hotel classification and rating systems, Understanding hospitality services, Relationship between tourism and hospitality, Reservation systems and hotel booking platforms, Role of a tour operator in accommodation selection, Customer service in hospitality, Managing customer complaints and feedback, Role of concierge services, Hotel contracts and agreements.
Transportation in Tourism: Modes of transportation in tourism (air, rail, road, cruise), Airline and airport operations, Rail ticketing and travel procedures, Car rentals and self-drive tourism, Cruise and water-based tourism, Transport regulations and policies, Handling transport delays and disruptions, Logistics and supply chain in tourism, Sustainable transportation in travel, Digitalization in travel transportation.
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