Description
Course Name: Certificate in Total Quality Management
Course Id: CTQM/Q0001.
Eligibility: 10+2 (Higher Secondary) or equivalent.
Objective: The Certificate in Total Quality Management develops practical professional skills required to support organization-wide quality improvement, customer satisfaction and continuous process improvement. The course covers TQM principles, customer focus, leadership involvement, employee participation, process management, quality improvement tools, problem-solving, supplier quality, quality measurement, benchmarking and continuous improvement. It prepares learners to participate in quality initiatives, identify process problems, support improvement activities, strengthen quality culture and contribute to consistent improvement in products, services and organizational performance.
Duration: Three Months.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and examination fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
- A soft copy (scanned) of your certificate via email within 7 days of the examination.
- A hard copy (original with official seal and signature) sent to your address within 45 days of the declaration of the result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.
| Marking System: | ||||||
| S.No. | No. of Questions | Marks Each Question | Total Marks | |||
| 1 | 10 | 5 | 50 | |||
| 2 | 5 | 4 | 20 | |||
| 3 | 5 | 3 | 15 | |||
| 4 | 5 | 2 | 10 | |||
| 5 | 5 | 1 | 5 | |||
| 30 | 100 | |||||
| How Students will be Graded: | ||||||
| S.No. | Marks | Grade | ||||
| 1 | 91-100 | O (Outstanding) | ||||
| 2 | 81-90 | A+ (Excellent) | ||||
| 3 | 71-80 | A (Very Good) | ||||
| 4 | 61-70 | B (Good) | ||||
| 5 | 51-60 | C (Average) | ||||
| 6 | 40-50 | P (Pass) | ||||
| 7 | 0-40 | F (Fail) | ||||
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Syllabus
Module 1: Fundamentals and Principles of Total Quality Management: Meaning and Scope of Total Quality Management, Evolution of Quality Management, Difference Between Traditional Quality Management and TQM, Objectives of TQM, Core Principles of TQM, Customer-Focused Quality, Organization-Wide Quality Responsibility, Leadership Commitment to Quality, Employee Participation in Quality, Developing a Total Quality Culture.
Module 2: Customer Focus and Quality Leadership: Understanding Customer Requirements and Expectations, Internal and External Customers, Voice of the Customer, Customer Satisfaction and Loyalty, Customer Feedback Management, Leadership Role in TQM, Establishing Quality Vision and Policy, Quality Objectives and Organizational Alignment, Employee Empowerment and Involvement, Building Team Commitment to Quality.
Module 3: Process Management and Continuous Improvement: Process-Based Approach to Quality, Identification of Key Organizational Processes, Process Mapping and Analysis, Process Standardization, Identification of Process Problems, PDCA Cycle, Kaizen and Continuous Improvement, Waste Reduction Concepts, Corrective and Preventive Improvement, Developing a Continuous Improvement Culture.
Module 4: TQM Tools and Problem-Solving Techniques: Seven Basic Quality Tools, Check Sheets and Data Collection, Flowcharts and Process Visualization, Cause-and-Effect Diagrams, Pareto Analysis, Histograms and Data Interpretation, Scatter Diagrams, Control Chart Concepts, Root Cause Analysis and Problem-Solving, Data-Based Quality Decision-Making.
Module 5: Supplier Quality, Benchmarking and Quality Performance: Supplier Selection and Quality Requirements, Supplier Quality Evaluation, Supplier Performance Monitoring, Building Supplier Quality Relationships, Fundamentals of Benchmarking, Internal and External Benchmarking, Quality Performance Indicators, Cost of Quality, Measuring Customer and Process Performance, Using Performance Results for Quality Improvement.
Module 6: TQM Implementation and Organizational Excellence: Planning TQM Implementation, Establishing Quality Improvement Teams, Quality Circles and Team-Based Improvement, Employee Training for Quality, Managing Resistance to Quality Change, Quality Communication and Documentation, Introduction to Quality Management Systems, Integrating TQM Across Organizational Functions, Reviewing TQM Performance, Sustaining Total Quality and Organizational Excellence.
Job Opportunities after Certificate in Total Quality Management
Graduates can pursue opportunities in total quality management, quality improvement, quality assurance, process improvement, customer quality, supplier quality, quality coordination and continuous improvement.
Top Roles: TQM Assistant, Quality Executive, Quality Coordinator, Quality Improvement Assistant, Quality Assurance Assistant, Process Quality Assistant, Continuous Improvement Assistant, Supplier Quality Assistant and Quality Documentation Executive.
Key Skills: Total quality management, customer focus, quality leadership, process management, continuous improvement, quality tools, root cause analysis, problem-solving, supplier quality, benchmarking, quality measurement and team-based improvement.
Salary Range (India):
- Entry-level: ₹3–6 LPA
- Mid-level: ₹6–12 LPA
- Senior-level: ₹12–20+ LPA
Scope: Total quality management professionals can work in manufacturing companies, engineering organizations, automotive businesses, healthcare organizations, pharmaceutical companies, food processing businesses, logistics companies, IT and service organizations, construction firms, consulting companies and corporate quality departments requiring organization-wide quality improvement, customer satisfaction, process excellence and continuous improvement.
