Description
Certification Name: Certificate in Rooms Division Operations
Course Id: CRDO/Q0001.
Eligibility: 10+2 (higher Secondary) or Equivalent.
Objective: The Certificate in Rooms Division Operations course aims to equip participants with comprehensive knowledge and practical skills required to manage the rooms division of a hotel efficiently. This includes understanding front office operations, housekeeping management, guest services, inventory control, budgeting, quality standards, and team leadership.
Duration: Three Month.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.
| Marking System: | ||||||
| S.No. | No. of Questions | Marks Each Question | Total Marks | |||
| 1 | 10 | 5 | 50 | |||
| 2 | 5 | 4 | 20 | |||
| 3 | 5 | 3 | 15 | |||
| 4 | 5 | 2 | 10 | |||
| 5 | 5 | 1 | 5 | |||
| 30 | 100 | |||||
| How Students will be Graded: | ||||||
| S.No. | Marks | Grade | ||||
| 1 | 91-100 | O (Outstanding) | ||||
| 2 | 81-90 | A+ (Excellent) | ||||
| 3 | 71-80 | A (Very Good) | ||||
| 4 | 61-70 | B (Good) | ||||
| 5 | 51-60 | C (Average) | ||||
| 6 | 40-50 | P (Pass) | ||||
| 7 | 0-40 | F (Fail) | ||||
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Assessment Modules:
Module 1: Introduction to Rooms Division Management: Overview of Rooms Division, Roles and Responsibilities of a Rooms Division Supervisor, Organizational Structure of Front Office and Housekeeping, Key Departments in Rooms Division, Importance of Guest Satisfaction, Trends in Hotel Operations
Module 2: Front Office Operations: Front Desk Management, Reservation Procedures and Systems, Check-in and Check-out Processes, Handling Guest Complaints, Concierge Services and Guest Assistance, Night Audit Procedures
Module 3: Housekeeping Management: Housekeeping Organization and Staffing, Cleaning Procedures and Standards, Inventory and Linen Management, Room Inspections and Quality Control, Safety and Hygiene Protocols, Coordination with Other Departments
Module 4: Revenue and Budget Management: Room Revenue Management, Forecasting and Budgeting, Occupancy and Revenue Analysis, Cost Control in Rooms Division, Yield Management Techniques, Reporting and Performance Evaluation
Module 5: Human Resource and Staff Management: Staff Recruitment and Selection, Training and Development, Scheduling and Rostering, Motivating and Leading Teams, Performance Appraisal and Feedback, Conflict Resolution and Employee Relations
Module 6: Guest Service Excellence and Technology: Guest Experience Management, Service Recovery Techniques, Managing VIP Guests and Special Requests, Technology in Rooms Division (PMS, POS), Online Reputation and Social Media Management, Sustainability and Eco-Friendly Practices.
