Description
Course Name: Certificate in Office Administration and Management
Course Id: COAM/Q1001.
Eligibility: 10+2 Grade (Higher Secondary) or Equivalent.
Objective: A Certificate in Office Administration and Management is a professional training program designed to equip individuals with the essential skills required for efficient office operations, administrative support, and business management. The course focuses on office procedures, communication skills, record keeping, human resource management, and the use of modern office technology.
Duration: 90 Hrs (Equivalent to 3 Months).
How You will Get Diploma Certificate:
Step 1- Select your Course for Certification.
Step 2- Click on Enroll Now.
Step 3- Proceed to Enroll Now.
Step 4- Fill Your Billing Details and Proceed to Pay.
Step 5- You Will be Redirected to Payment Gateway, Pay Course and Exam Fee by Following Options.
Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.
Step 6- After Payment You will get Study Material Login id and Password on your email id.
Step 7- After Completion of Course Study give Online Examination.
Step 8- After Online Examination you will get Diploma Certificate soft copy(Scan Copy) and Hard Copy(Original With Seal and Sign).
Step 9- After Certification you will receive Prospect Job Opportunities as per your Interest Area.
Online Examination Detail:
Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.
| Marking System: | ||||||
| S.No. | No. of Questions | Marks Each Question | Total Marks | |||
| 1 | 10 | 5 | 50 | |||
| 2 | 5 | 4 | 20 | |||
| 3 | 5 | 3 | 15 | |||
| 4 | 5 | 2 | 10 | |||
| 5 | 5 | 1 | 5 | |||
| 30 | 100 | |||||
| How Students will be Graded: | ||||||
| S.No. | Marks | Grade | ||||
| 1 | 91-100 | O (Outstanding) | ||||
| 2 | 81-90 | A+ (Excellent) | ||||
| 3 | 71-80 | A (Very Good) | ||||
| 4 | 61-70 | B (Good) | ||||
| 5 | 51-60 | C (Average) | ||||
| 6 | 40-50 | P (Pass) | ||||
| 7 | 0-40 | F (Fail) | ||||
Benefits of Certification:
- Government Authorized Assessment Agency Certification.
- Certificate Valid for Lifetime.
- Lifetime Verification of Certificate.
- Free Job Assistance as per your Interest Area.
Syllabus
Introduction to Office Administration: Role and Importance of Office Administration, Types of Office Structures and Functions, Office Procedures and Best Practices, Planning and Organizing Office Tasks, Time Management and Prioritization, Managing Office Supplies and Inventory, Office Layout and Ergonomics
Business Communication Skills: Verbal and Non-Verbal Communication, Business Correspondence (Emails, Letters, Reports), Professional Telephone and Meeting Etiquette, Presentation and Public Speaking Skills
Records and Information Management: Filing and Documentation Techniques, Electronic Records Management, Data Protection and Confidentiality, Archiving and Retrieval Systems
Computer Applications for Office Work: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace (Docs, Sheets, Drive), Office Automation Tools and Software, Basic IT Troubleshooting
Customer Service and Professionalism: Handling Clients and Visitors, Conflict Resolution and Problem-Solving, Professional Ethics and Work Attitude, Telephone and Email Etiquette
Business Law and Workplace Regulations: Employment Laws and Workplace Rights, Health and Safety Regulations, Office Security and Risk Management, Ethical and Legal Considerations in Administration
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