Description
Certification Name: Certificate in IT Service Management
Course Id: CITSM/Q0001.
Eligibility: Graduation or Equivalent.
Objective: The Certificate in IT Service Management course is designed to prepare professionals to plan, implement, and manage IT service management (ITSM) practices aligned with global standards like ITIL®, ISO/IEC 20000, and other frameworks. The course provides a thorough understanding of the IT service lifecycle, including service strategy, design, transition, operation, and continual service improvement.
Duration: Three Month.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.
| Marking System: | ||||||
| S.No. | No. of Questions | Marks Each Question | Total Marks | |||
| 1 | 10 | 5 | 50 | |||
| 2 | 5 | 4 | 20 | |||
| 3 | 5 | 3 | 15 | |||
| 4 | 5 | 2 | 10 | |||
| 5 | 5 | 1 | 5 | |||
| 30 | 100 | |||||
| How Students will be Graded: | ||||||
| S.No. | Marks | Grade | ||||
| 1 | 91-100 | O (Outstanding) | ||||
| 2 | 81-90 | A+ (Excellent) | ||||
| 3 | 71-80 | A (Very Good) | ||||
| 4 | 61-70 | B (Good) | ||||
| 5 | 51-60 | C (Average) | ||||
| 6 | 40-50 | P (Pass) | ||||
| 7 | 0-40 | F (Fail) | ||||
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Assessment Modules:
Module 1: Introduction to IT Service Management (ITSM): Overview of ITSM and its importance, Key concepts and terminology in ITSM, Evolution from traditional IT to service-centric IT, ITSM and business value alignment, Introduction to ITIL framework, Roles and responsibilities in IT service management.
Module 2: Service Strategy and Design: Service lifecycle and its phases, Developing IT service strategy, Service portfolio management, Service design processes and objectives, Designing for availability, capacity and continuity, Service level management and SLAs.
Module 3: Service Transition: Purpose and scope of service transition, Change management and change evaluation, Configuration management and CMDB, Release and deployment management, Knowledge management in transition, Transition planning and support.
Module 4: Service Operation: Event management and incident management, Problem management and root cause analysis, Request fulfillment process, Access management and service desk function, Operational metrics and reporting, Role of automation in service operations.
Module 5: Continual Service Improvement (CSI): Principles and importance of CSI, The CSI model and seven-step improvement process, Metrics, KPIs and critical success factors, Service reporting and analysis, Identifying improvement opportunities, Implementing feedback loops in ITSM.
Module 6: ITSM Tools, Governance and Implementation: ITSM tools and service management platforms, Integrating ITSM with other frameworks (DevOps, Agile), IT governance and compliance in ITSM, IT service continuity and disaster recovery, Roadmap for ITSM implementation, Case studies and best practices in ITSM.
