Description
Course Name: Certificate in Insurance Sales & Customer Support
Course Id: CISCS/Q0101.
Eligibility: 10+2 (Higher Secondary) or equivalent is required.
Objective: The Certificate in Insurance Sales & Customer Support program is designed for aspiring professionals who wish to enter the insurance industry as certified agents. This course covers product knowledge, selling skills, legal frameworks, and customer handling techniques.
Duration: Three Months.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.
| Marking System: | ||||||
| S.No. | No. of Questions | Marks Each Question | Total Marks | |||
| 1 | 10 | 5 | 50 | |||
| 2 | 5 | 4 | 20 | |||
| 3 | 5 | 3 | 15 | |||
| 4 | 5 | 2 | 10 | |||
| 5 | 5 | 1 | 5 | |||
| 30 | 100 | |||||
| How Students will be Graded: | ||||||
| S.No. | Marks | Grade | ||||
| 1 | 91-100 | O (Outstanding) | ||||
| 2 | 81-90 | A+ (Excellent) | ||||
| 3 | 71-80 | A (Very Good) | ||||
| 4 | 61-70 | B (Good) | ||||
| 5 | 51-60 | C (Average) | ||||
| 6 | 40-50 | P (Pass) | ||||
| 7 | 0-40 | F (Fail) | ||||
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Syllabus:
Module 1: Introduction to Insurance: Definition and importance of insurance, Principles of insurance, Types of insurance (life, health, general), History and evolution of insurance, Insurance sector structure in India, Role of insurance in financial planning, Risk and risk management, Insurable interest and indemnity, Key stakeholders in insurance industry, Difference between insurance and assurance.
Module 2: Role and Responsibilities of an Insurance Agent: Functions of an insurance agent, Agent-client relationship, Prospecting and lead generation, Understanding customer needs, Policy recommendation and suitability, Ethical conduct and code of ethics, Agent licensing and renewal process, Handling objections and queries, Post-sale service and support, Maintaining customer loyalty.
Module 3: Life and General Insurance Products: Term insurance and whole life plans, Endowment and money-back policies, ULIPs (Unit Linked Insurance Plans), Child and pension plans, Health insurance and critical illness policies, Motor vehicle insurance, Fire and theft insurance, Travel and marine insurance, Group insurance plans, Micro insurance and rural policies.
Module 4: Policy Servicing and Claims Process: Proposal form and documentation, Premium payment and grace period, Nomination and assignment, Policy lapse and revival, Claims intimation and documentation, Claims settlement process, Rejection and grievance redressal, Role of TPA (Third Party Administrator), Policy maturity and surrender process, Free look period and policy changes.
Module 5: Regulatory Environment and Compliance: IRDAI regulations and guidelines, Insurance Act and related laws, AML (Anti-Money Laundering) guidelines, KYC norms and client verification, Agent training and examination requirements, Mis-selling and its consequences, Licensing procedure and code of conduct, Customer data protection rules, Reporting and documentation requirements, Rights and duties of policyholders.
Module 6: Sales, Marketing, and Communication Skills: Basic marketing strategies for agents, Referral and relationship marketing, Presentation and persuasion skills, Time management and goal setting, Use of digital tools and CRM, Building and maintaining a client base, Cross-selling and upselling strategies, Social media for insurance promotion, Financial literacy and awareness sessions, Personal branding and professionalism.
