Description
Course Name: Certificate in Housekeeping Management
Course Id: CHM/Q1001.
Eligibility: 10th Grade (high School) or Equivalent.
Duration: Two Months.
Objective: The Certificate in Housekeeping Management is a professional course designed to provide individuals with the knowledge and skills required to manage housekeeping operations in various sectors such as hospitality, healthcare, and corporate settings. This course is ideal for those aiming to build a career in housekeeping or enhance their existing skills in the field.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.
| Marking System: | ||||||
| S.No. | No. of Questions | Marks Each Question | Total Marks | |||
| 1 | 10 | 5 | 50 | |||
| 2 | 5 | 4 | 20 | |||
| 3 | 5 | 3 | 15 | |||
| 4 | 5 | 2 | 10 | |||
| 5 | 5 | 1 | 5 | |||
| 30 | 100 | |||||
| How Students will be Graded: | ||||||
| S.No. | Marks | Grade | ||||
| 1 | 91-100 | O (Outstanding) | ||||
| 2 | 81-90 | A+ (Excellent) | ||||
| 3 | 71-80 | A (Very Good) | ||||
| 4 | 61-70 | B (Good) | ||||
| 5 | 51-60 | C (Average) | ||||
| 6 | 40-50 | P (Pass) | ||||
| 7 | 0-40 | F (Fail) | ||||
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Syllabus
Introduction to Housekeeping Management: Overview of Housekeeping in Hospitality & Facilities Management, Roles & Responsibilities of Housekeeping Staff, Housekeeping Organization Structure, Importance of Housekeeping in Customer Satisfaction, Housekeeping Technology & Automation: Use of Housekeeping Software & Applications, Smart Cleaning Equipment & Robotics in Housekeeping, Digital Inventory & Reporting Systems.
Cleaning & Maintenance Techniques: Principles of Cleaning & Sanitation, Use of Cleaning Agents & Equipment, Floor & Carpet Cleaning Methods, Waste Management & Eco-friendly Practices, Safety, Hygiene & Pest Control: Occupational Health & Safety Standards, Personal Hygiene & Grooming for Housekeeping Staff, Fire Safety & Emergency Procedures, Pest Control Measures in Hospitality & Facilities.
Housekeeping Operations & Procedures: Daily Housekeeping Routines & Checklists, Guest Room Cleaning Procedures & Standards, Public Area Cleaning (Lobbies, Restaurants, Restrooms), Deep Cleaning & Periodic Maintenance, Inventory & Supply Management: Housekeeping Supplies & Equipment Management, Purchasing & Stock Control Procedures, Budgeting for Housekeeping Department, Cost Control Strategies
Linen & Laundry Management: Introduction to Linen & Laundry Management, Types of Linen & Fabrics, Laundry Equipment & Machinery, Laundry Operations & Stain Removal Techniques, Inventory Management of Linen & Uniforms, Linen Quality Control & Replacement Policies, Cleaning Agents & Chemicals, Linen Inventory & Control, Cost Control & Budgeting in Laundry Operations.
Customer Service & Communication Skills: Introduction to Customer Service in Housekeeping, Fundamentals of Professional Communication, Interaction with Guests & Handling Special Requests, Guest Complaint Management & Conflict Resolution, Cross-departmental Communication in Hospitality, Telephone & Written Communication Skills, Service Recovery & Guest Satisfaction Strategies, Housekeeping Service Standards & Best Practices.
Housekeeping Supervision & Leadership: Supervisory Responsibilities in Housekeeping, Staff Training & Development Programs, Team Motivation & Performance Management, Sustainability & Green Housekeeping: Eco-friendly Cleaning Products & Techniques, Energy & Water Conservation in Housekeeping, Sustainable Laundry & Linen Management.
