Certificate in Hotel Management

Description

Course Name: Certificate in Hotel Management

Course Id: CHM/Q1001.

Eligibility: 10th Grade (high School) or Equivalent.

Duration: 90 hrs (Equivalent to 3 months).

Objective:  A Certificate in Hotel Management course covers various aspects of hotel management, including front office operations, guest services, food and beverage management, housekeeping, marketing, and financial management. It’s ideal for individuals aspiring to work in or advance within the hotel industry.

How You will Get Diploma Certificate:

Step 1- Select your Course for Certification.

Step 2- Click on Enroll Now.

Step 3- Proceed to Enroll Now.

Step 4- Fill your Enrollment details and proceed to Pay.

Step 5- You will be redirected to payment gateway, pay exam fee by following options.

Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 6- After payment you will receive e-learning books and online exam link on your email id.

Step 7- After completion of  e-learning attempt online examination.

Step 8- After online examination you will get certificate soft copy(scan copy) and hard copy(Original with seal and sign).

Step 9- After certification you will get prospect Job opportunities as per your Interest area.

Online Examination Detail:

Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.

Marking System:
S.No.	No. of Questions			Marks Each Question		Total Marks
1	10			5		50
2	5			4		20
3	5			3		15
4	5			2		10
5	5			1		5
	30					100
How Students will be Graded:
S.No.		Marks	Grade
1		91-100	O (Outstanding)
2		81-90	A+ (Excellent)
3		71-80	A (Very Good)
4		61-70	B (Good)
5		51-60	C (Average)
6		40-50	P (Pass)
7		0-40	F (Fail)

Benefits of Certification:

• Government Authorized Assessment Agency Certification.
• Certificate Valid for Lifetime.
• Lifetime Verification of Certificate.
• Free Job Assistance as per your Interest Area.

Syllabus

Introduction to Hotel Management: Overview of Hospitality Industry, History and Evolution of Hotels, Types of Hotels and Accommodation, Organizational Structure of a Hotel, Key Departments in a Hotel, Roles and Responsibilities in Hotel Management, Hotel Grading and Classification, Importance of Customer Service in Hotels, Career Opportunities in Hotel Industry, Emerging Trends in Hospitality.

Front Office Operations: Introduction to Front Office Operations, Reservation and Booking Procedures, Guest Check-in and Check-out Process, Handling Guest Complaints and Requests, Front Office Accounting and Billing, Telephone and Communication Etiquette, Coordination with Other Hotel Departments, Role of Concierge and Guest Relations, Hotel Software and Technology, Importance of First Impressions.

Housekeeping Management: Introduction to Housekeeping, Cleaning Procedures and Techniques, Types of Cleaning Equipment and Supplies, Linen and Laundry Management, Room Inspection and Maintenance, Guest Room Amenities and Standards, Housekeeping Staff Supervision, Safety and Hygiene Standards, Waste Management in Housekeeping, Energy Conservation in Housekeeping.

Food and Beverage Services: Basics of Food and Beverage Services, Types of Food Service Styles, Restaurant and Banquet Service Operations, Menu Planning and Designing, Handling Guest Orders and Special Requests, Wine and Beverage Knowledge, Hygiene and Sanitation in Food Service, Customer Service in F&B, Coordination Between Kitchen and Service Staff, Trends in Food and Beverage Industry.

Food Production and Kitchen Management: Introduction to Food Production, Kitchen Layout and Equipment, Types of Cooking Methods, Basics of Bakery and Patisserie, Kitchen Safety and Hygiene Practices, Food Presentation and Plating Techniques, Inventory and Cost Control in Kitchen, Role of a Chef and Kitchen Brigade, Special Diets and Nutrition, Sustainable and Organic Cooking Trends.

Hospitality Marketing and Sales: Introduction to Hospitality Marketing, Branding and Positioning in Hotels, Online and Offline Marketing Strategies, Role of Digital Marketing and Social Media, Customer Relationship Management (CRM), Hotel Pricing and Revenue Management, Sales Techniques for Hotel Services, Public Relations in Hospitality, Guest Loyalty Programs, Market Trends and Consumer Behavior.