Certificate in Hotel and Catering Management (CHCM)

Description

Course Name: Certificate in Hotel and Catering Management (CHCM)

Course Id: CHCM/Q1001.

Eligibility: Candidates generally need to have completed their 10th (High School) education or its equivalent.

Objective: The primary goal of the CHCM program is to equip students with a thorough understanding of the hospitality and catering industry. It helps them develop essential management skills, such as customer service, team coordination, and financial management, while emphasizing practical experience in handling day-to-day operations in hotels and catering businesses.

Duration: 180 Hrs (Equivalent to Six Month).

Total Credits: 18.

How You will Get Diploma Certificate:

Step 1- Select your Course for Certification.

Step 2- Click on Enroll Now.

Step 3- Proceed to Enroll Now.

Step 4- Fill Your Billing Details and Proceed to Pay.

Step 5- You Will be Redirected to Payment Gateway, Pay Course and Exam Fee by Following Options.

Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 6- After Payment You will get Study Material Login id and Password on your email id.

Step 7- After Completion of  Course Study give Online Examination.

Step 8- After Online Examination you will get Diploma Certificate soft copy(Scan Copy) and Hard Copy(Original With Seal and Sign).

Step 9- After Certification you will receive Prospect Job Opportunities as per your Interest Area.

Online Examination Detail:

• Duration- 120 minutes.
• No. of Questions- 60. (Multiple Choice Questions).
• 10 Questions from each module, each carry 10 marks.
• Maximum Marks- 600, Passing Marks- 40%.
• There is no negative marking in this module.

How Students will be Graded:
S.No.	Marks	Grade
1	91-100	O (Outstanding)
2	81-90	A+ (Excellent)
3	71-80	A (Very Good)
4	61-70	B (Good)
5	51-60	C (Average)
6	41-50	P (Pass)
7	0-40	F (Fail)

Benefits of Certification:

• Government Authorized Assessment Agency Certification.
• Certificate Valid for Lifetime.
• Lifetime Verification of Certificate.
• Free Job Assistance as per your Interest Area.

Syllabus

Communicative English and FOC- Introduction to Communication, Professional Communication, Non- Verbal Communication, Definition of Communication, Process of Communication, features of Successful Professional Communication, FOC- Fundamental of Computer, Introduction –Computer, Evolution of Computers, Classification of Computers, Applications of Computers.

Food Science- Food and Nutrition, Definition of Food, Nutrition, Nutrients and Diet, Functions of Food, Nutritional Information, Food Safety, Allergen Information, Chicken Dishes, Beef Dishes, Lamb Dishes, Pork Dishes, Fish Dishes, Non-Meat Dishes, Soups, Wraps, Sweet Treats, Smoothies.

Basic Food Production, Bakery and Confectionery- Historical Background of Baking, Introduction to Large, Small Equipments and Tools, Wheat, Structure of Wheat, Types of Flour, Composition Of Flour, WAP of Flour, Milling of Wheat, Differences Between Semolina, Whole Wheat Flour And Refined Flour, Flour Testing.

Food and Beverage Services- Non Alcoholic Beverages and Mocktails, Introduction, Objectives, Classification of Non- alcoholic Beverages, Tea, Coffee, Cocoa and Chocolate, Aerated Drinks, other Fizzy Drinks, Juices, Squashes, Cordials, Mocktails, References and Bibliography.

Front Office Operation- Front Office and Its Role, Room Types and Tariffs, Types of Rooms, Different Room Tariffs, Reservation, Sources of Reservation, Types of Reservation, Reservation Procedure, Sections of Front Office, Role of Reception at Front Office, Communication/ Telephone, Bell Desk, Cash and Bills, Handling Procedures.

House Keeping Operation- Front Office Basics, Guest cycle in a Hotel, Relations between reservations and registration, Pre Arrival, Departure, Relations between reservations and registration, Inter departmental cooperation, Glossary of terms, Formats used in Front Office Hotel.

Job Opportunities after completion of Certificate in Hotel and Catering Management (CHCM) Course:

Graduates of the Certificate in Hotel and Catering Management program are equipped with essential skills for working in the hospitality industry. This field offers a wide range of career opportunities in hotels, restaurants, catering companies, resorts, and other sectors related to food and accommodation services. Below are some of the most common and promising career options available to graduates:

Career Options:

1. Hotel Manager
   (Responsible for overseeing the day-to-day operations of a hotel, including staff management, customer service, budgeting, and ensuring the smooth running of hotel facilities.)
2. Restaurant Manager
   (Manages the overall operations of a restaurant, including overseeing staff, ensuring food quality, managing customer relations, and maintaining profitability.)
3. Catering Manager
   (Plans and coordinates catering services for events like weddings, corporate functions, and banquets. Responsibilities include menu planning, event coordination, budgeting, and staff management.)
4. Front Office Manager
   (In charge of managing the front desk operations, handling reservations, guest services, check-ins, check-outs, and ensuring an excellent customer experience.)
5. Housekeeping Manager
   (Responsible for managing housekeeping operations in hotels, ensuring cleanliness and maintenance of rooms, public areas, and ensuring guests’ satisfaction.)
6. Food and Beverage Manager
   (Oversees food and beverage operations in hotels, restaurants, or catering services, ensuring quality, cost control, menu design, and managing a team of servers and kitchen staff.)
7. Banquet Manager
   (Specializes in managing events and banquets, including coordinating with clients, organizing catering, overseeing staff, and ensuring smooth execution of events.)
8. Event Coordinator
   (Handles the planning, organizing, and management of events within the hotel or catering service, such as corporate meetings, weddings, and conferences.)
9. Reservation Manager
   (Manages hotel reservations, ensuring room availability, handling bookings, and maintaining accurate records of guest bookings.)
10. Restaurant Operations Supervisor
    (Supervises the daily operations of a restaurant, ensuring high standards in food quality, customer service, and smooth operation of the restaurant.)
11. Kitchen Manager/Head Chef
    (Manages kitchen operations, oversees menu preparation, ensures food quality, manages inventory, and supervises kitchen staff.)
12. Food & Beverage Supervisor
    (Supervises food and beverage staff, ensures quality service, and handles customer complaints, providing support in maintaining a high standard of dining experience.)
13. Spa & Wellness Manager
    (Oversees the operation of the spa or wellness center in hotels or resorts, ensuring smooth operations, guest satisfaction, and managing staff.)
14. Tourism and Travel Coordinator
    (Works within hotels or resorts to organize tours, activities, and guest excursions. They may also liaise with travel agencies to provide packages for visitors.)
15. Sales & Marketing Manager
    (Focuses on promoting the hotel or restaurant, attracting new clients, negotiating with event planners, and ensuring that marketing strategies meet business objectives.)
16. Guest Relations Manager
    (Ensures that guests have an exceptional experience during their stay at a hotel, resolving complaints, providing information, and ensuring guest satisfaction.)
17. Hospitality Trainer
    (Trains new employees in hotels, resorts, or catering services, focusing on customer service, safety protocols, and the overall operational procedures in the hospitality industry.)
18. Travel Concierge
    (Works in luxury hotels, providing guests with personalized services, including arranging tours, transportation, and special requests during their stay.)
19. Resort Manager
    (Manages the operations of resorts, including guest services, staff management, entertainment, and maintaining the overall resort environment.)
20. Food Safety Manager
    (Ensures that all food safety and hygiene standards are met in hotel kitchens and restaurants, handling audits, staff training, and regulatory compliance.)
21. Cruise Ship Hospitality Manager
    (Works on cruise ships, overseeing all aspects of hospitality services such as food and beverage, entertainment, guest services, and accommodation management.)
22. Luxury Hotel Manager
    (Manages operations within high-end, luxury hotels, ensuring top-notch service, handling VIP guests, and maintaining exclusive service standards.)
23. Restaurant Owner/Entrepreneur
    (Graduates may choose to open their own restaurant, café, catering business, or event management company, leveraging their knowledge of the hospitality industry.)
24. Food Stylist/Consultant
    (Works with chefs or restaurants to create visually appealing food presentations, and may also provide consulting services to businesses looking to enhance their food offerings.)

Potential Employers:

• Hotels and Resorts (Local, national, and international chains)
• Catering and Event Management Companies
• Restaurants and Food Chains (Fast food, fine dining, etc.)
• Tourism and Travel Agencies
• Cruise Lines
• Airlines (in-flight catering and services)
• Corporate Offices and Universities (Managing cafeterias and dining facilities)
• Health and Wellness Centers/Spas
• Luxury Properties and Private Villas

Career Advancement:

As graduates gain experience, they can progress to higher management positions such as Director of Operations, General Manager, or Regional Manager, overseeing multiple properties or large-scale operations. They may also specialize in specific areas, like food and beverage, event management, or marketing, and move into strategic roles.

Entrepreneurship is also a common career path, where graduates may open their own restaurants, cafés, event management companies, or catering businesses.

The salary range for graduates of the Certificate in Hotel and Catering Management program can vary based on factors such as experience, job role, location, and the type of establishment. Below is an approximate salary breakdown for different roles in the hospitality and catering industry:

1. Entry-Level (0–2 years): ₹2.5 – ₹4.5 LPA

(Roles like Hotel Front Desk Staff, Catering Assistant, Waiter/Waitress, Kitchen Assistant, or Trainee Manager in smaller hotels, restaurants, or catering services.)

2. Mid-Level (3–5 years): ₹4.5 – ₹8 LPA

(Roles such as Restaurant Manager, Catering Manager, Front Office Manager, Housekeeping Manager, or Event Coordinator in mid-range to large hotels and restaurants.)

3. Senior-Level (5+ years): ₹8 – ₹15 LPA

(Positions like Hotel Manager, Food & Beverage Manager, Banquet Manager, Kitchen Manager/Head Chef, or General Manager overseeing operations at large hotels, resorts, or prestigious catering businesses.)

4. Freelancers/Consultants: ₹5 – ₹12 LPA

(Freelance roles such as Event Planners, Catering Consultants, or Food Styling Experts who may charge on a project or hourly basis depending on their expertise and client base.)

5. Executive and Leadership Roles: ₹15 – ₹30 LPA or more

(Leadership positions such as General Manager, Regional Manager, or Director of Operations in large hotel chains or luxury resorts. These roles involve overseeing multiple properties and large teams.)

6. Luxury or International Hotels/Resorts: ₹20 – ₹50 LPA

(Top-tier positions at luxury hotels, 5-star resorts, or international hotel chains such as Luxury Hotel Manager, Executive Chef, Director of Sales & Marketing, where salaries can be higher due to the premium nature of the establishment.)

7. Cruise Lines or International Employment: ₹30 – ₹70 LPA

(Roles on luxury cruise ships or international hotels/resorts, such as Cruise Hospitality Manager, Food & Beverage Director, or Hotel Operations Manager. These positions can offer higher salaries, especially for experienced professionals with expertise in managing large-scale hospitality operations.)

Location Impact:

• Metropolitan Areas: Salaries tend to be higher in cities like Mumbai, Delhi, Bangalore, Chennai, or Goa, where there are larger hotels, high-end restaurants, and resort destinations.
• International Locations: Working in high-demand international destinations like Dubai, London, New York, or Singapore can offer salaries that are significantly higher, especially in luxury establishments.

Additional Benefits:

• Many hotels, resorts, and restaurants offer additional benefits like housing allowances, meal provisions, health insurance, tips and bonuses, and opportunities for international travel or relocation.

The hospitality industry offers opportunities for career advancement, especially as professionals gain experience or specialize in areas like event management, food & beverage, luxury hotel management, or catering services. As a result, salaries can continue to rise with increased responsibilities and expertise.