Certificate in Hospitality Operations Management

Description

Course Name: Certificate in Hospitality Operations Management

Course Id: CHOM/Q1001.

Eligibility: 10th Grade (high School) or Equivalent.

Duration: 90 hrs (Equivalent to 3 months).

Objective: A Certificate in Hospitality Operations Management course focuses on the critical aspects of hospitality management, including guest services, operations efficiency, business strategies, marketing, and financial management, preparing individuals for leadership roles in the hospitality industry.

How You will Get Diploma Certificate:

Step 1- Select your Course for Certification.

Step 2- Click on Enroll Now.

Step 3- Proceed to Enroll Now.

Step 4- Fill your Enrollment details and proceed to Pay.

Step 5- You will be redirected to payment gateway, pay exam fee by following options.

Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 6- After payment you will receive e-learning books and online exam link on your email id.

Step 7- After completion of  e-learning attempt online examination.

Step 8- After online examination you will get certificate soft copy(scan copy) and hard copy(Original with seal and sign).

Step 9- After certification you will get prospect Job opportunities as per your Interest area.

Online Examination Detail:

Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.

Marking System:
S.No.	No. of Questions			Marks Each Question		Total Marks
1	10			5		50
2	5			4		20
3	5			3		15
4	5			2		10
5	5			1		5
	30					100
How Students will be Graded:
S.No.		Marks	Grade
1		91-100	O (Outstanding)
2		81-90	A+ (Excellent)
3		71-80	A (Very Good)
4		61-70	B (Good)
5		51-60	C (Average)
6		40-50	P (Pass)
7		0-40	F (Fail)

Benefits of Certification:

• Government Authorized Assessment Agency Certification.
• Certificate Valid for Lifetime.
• Lifetime Verification of Certificate.
• Free Job Assistance as per your Interest Area.

Syllabus

Introduction to Hospitality Industry: Overview of the Hospitality and Tourism Sector, Key Departments in Hospitality Operations, Roles and Responsibilities in Hospitality Management, Career Opportunities in Hospitality, Industry Trends and Emerging Technologies.

Housekeeping and Front Office Operations: Housekeeping Department Roles and Responsibilities, Cleaning and Maintenance Procedures, Inventory and Linen Management, Health, Safety, and Hygiene Standards, Sustainable Practices in Housekeeping, Front Office Operations: Functions of the Front Desk and Reception, Guest Reservation and Check-In/Check-Out Procedures, Room Assignment and Key Management, Handling Guest Complaints and Requests, Use of Property Management Systems (PMS).

Food & Beverage (F&B) and Customer Service Management: Introduction to Food and Beverage Services, Types of F&B Outlets (Restaurants, Cafes, Catering), Menu Planning and Pricing Strategies, Food Safety and Hygiene Regulations, Customer Service in F&B Operations. Customer Service and Guest Relations: Principles of Excellent Customer Service, Handling Guest Feedback and Conflict Resolution, Communication Skills in Hospitality, Cultural Sensitivity and Diversity in Service, Strategies for Building Customer Loyalty.

Hospitality Marketing and Technology and Innovation: Introduction to Hospitality Marketing, Digital Marketing Strategies for Hotels & Restaurants, Revenue Management and Pricing Strategies, Customer Relationship Management (CRM), Social Media and Online Booking Platforms. Hospitality Technology and Innovation: Role of Technology in Hotel and Restaurant Management, Online Booking and Reservation Systems, Use of AI and Automation in Hospitality, Point-of-Sale (POS) Systems and Contactless Payments, Future Trends in Smart Hotels and Digital Hospitality.

Financial & Human Resource Management in Hospitality: Basics of Financial Planning and Budgeting, Cost Control in Hospitality Operations, Revenue Streams in Hospitality Businesses, Key Performance Indicators (KPIs) for Hotels & Restaurants, Understanding Profit and Loss Statements, Recruitment and Training in Hospitality, Employee Motivation and Teamwork, Workplace Ethics and Professionalism, Performance Evaluation and Employee Retention, Labor Laws and Hospitality Regulations.

Event and Risk Management: Planning and Organizing Events in Hospitality, Types of Events and Conferences, Venue Setup and Banquet Services, Budgeting and Logistics in Event Management, Guest Experience and Hospitality Standards, Fire Safety and Emergency Procedures, Security Measures in Hotels and Restaurants, Food Handling and Sanitation Standards, Crisis Management in Hospitality, Insurance and Liability Issues.