Certificate in Hospitality Management

Description

Course Name: Certificate in in Hospitality Management

Course Id: CHM/Q1001.

Eligibility: 10th Grade (high School) or Equivalent.

Duration: Two Months.

Objective: A Certificate in Hospitality Management is a short-term program designed to introduce individuals to the core aspects of the hospitality industry, such as customer service, hotel operations, event management, food and beverage services, and more. It serves as a foundational course for those seeking to enter or advance in the hospitality and tourism sector.

 How to Enroll and Get Certified in Your Chosen Course:

 Step 1: Choose the course you wish to get certified in.

 Step 2: Click on the “Enroll Now” button.

 Step 3: Proceed with the enrollment process.

 Step 4: Enter your billing details and continue to course fee payment.

 Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.

 Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.

 Step 7: Once you complete the course, take the online examination.

 Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.

 Step 9: After certification, you will be offered job opportunities aligned with your area of interest.

Online Examination Detail:

Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.

Marking System:
S.No.	No. of Questions			Marks Each Question		Total Marks
1	10			5		50
2	5			4		20
3	5			3		15
4	5			2		10
5	5			1		5
	30					100
How Students will be Graded:
S.No.		Marks	Grade
1		91-100	O (Outstanding)
2		81-90	A+ (Excellent)
3		71-80	A (Very Good)
4		61-70	B (Good)
5		51-60	C (Average)
6		40-50	P (Pass)
7		0-40	F (Fail)

 Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:

 Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.

 Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.

 Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.

 Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.

 Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.

 Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.

Syllabus:

Introduction to Hospitality Industry: Overview of the hospitality sector, History and evolution of hospitality, Different types of hospitality businesses, Role of hospitality in the global economy, Career opportunities in hospitality, Essential skills for hospitality professionals, Customer service excellence, Current trends in hospitality, Challenges in the hospitality industry, Importance of cultural awareness in hospitality.

Front Office Operations: Roles and responsibilities of front office staff, Reservation procedures and booking systems, Guest check-in and check-out process, Room allocation and key management, Handling guest complaints and queries, Cash handling and billing procedures, Telephone etiquette and communication skills, Managing overbookings and no-shows, Coordination with other hotel departments, Role of technology in front office management.

Housekeeping Management: Importance of housekeeping in hospitality, Organizational structure of the housekeeping department, Cleaning procedures and standards, Linen and laundry management, Guest room maintenance and inspections, Inventory control and purchasing, Handling lost and found items, Waste management and sustainability, Safety and security in housekeeping, Emerging trends in housekeeping services.

Food and Beverage Service: Introduction to food and beverage operations, Types of food service establishments, Restaurant service techniques, Menu planning and pricing strategies, Food safety and hygiene standards, Wine and beverage knowledge, Customer service in food and beverage, Handling special dietary requirements, Event catering and banquet management, Latest trends in food and beverage service.

Hospitality Marketing and Sales: Basics of hospitality marketing, Understanding customer behavior, Branding in the hospitality industry, Digital marketing strategies for hospitality, Social media and online reputation management, Customer relationship management (CRM), Sales techniques and strategies, Promotion and advertising in hospitality, Revenue management and pricing strategies, Market research and competitor analysis.

Event Management in Hospitality: Introduction to event planning, Types of hospitality events, Event budgeting and financial planning, Venue selection and management, Catering and food service for events, Managing event logistics, Risk management and contingency planning, Post-event evaluation and feedback, Corporate and MICE (Meetings, Incentives, Conferences and Exhibitions) events, Trends in event management.

After successful completion of the Certificate in Hospitality Management program, graduates are well-prepared for roles across the hotel, tourism, food & beverage, event management, and customer service industries. The course trains them in hotel operations, front office management, housekeeping, food services, customer relationship, and hospitality etiquette, making them valuable in both national and international markets.

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🎓 Career Options After Certificate in Hospitality Management

1. Front Office Executive / Receptionist

• Role: Manage guest check-ins and check-outs, reservations, and customer queries at hotels or resorts.

• Salary Range: ₹2.2 – ₹4.5 LPA

2. Guest Relations Executive

• Role: Provide personalized services to guests, resolve issues, and enhance the customer experience.

• Salary Range: ₹2.5 – ₹5.5 LPA

3. Hotel Management Trainee / Operations Trainee

• Role: Gain hands-on experience in various departments like F&B, housekeeping, and front office.

• Salary Range: ₹2.4 – ₹4.8 LPA (stipend or trainee pay)

4. Food & Beverage Service Staff / Steward

• Role: Serve food and beverages, take orders, manage cleanliness, and assist in restaurant operations.

• Salary Range: ₹2 – ₹4.5 LPA (plus tips and incentives)

5. Housekeeping Supervisor / Assistant

• Role: Ensure cleanliness, manage housekeeping staff, maintain linens and supplies.

• Salary Range: ₹2.5 – ₹5 LPA

6. Event Coordinator (Hotels/Event Firms)

• Role: Organize and manage weddings, conferences, and corporate events at hotels or venues.

• Salary Range: ₹3 – ₹6.5 LPA

7. Customer Service Executive – Travel or Hospitality BPO

• Role: Handle travel bookings, cancellations, guest queries, and service issues in call centers or online platforms.

• Salary Range: ₹2.5 – ₹5 LPA

8. Restaurant / Café Supervisor

• Role: Supervise restaurant or café operations, manage staff, billing, and customer satisfaction.

• Salary Range: ₹3 – ₹6 LPA

9. Cruise Line or Airlines Hospitality Staff

• Role: Deliver high-standard hospitality services onboard cruise ships or aircraft.

• Salary Range: ₹4 – ₹10+ LPA (including foreign allowances)

10. Entrepreneur – Start a Hospitality Venture

• Role: Open a café, guest house, event service, or food delivery startup.

• Earning Potential: ₹50,000 – ₹3 lakh+/month (depending on business scale)

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🧠 Key Skills Acquired

• Hotel and restaurant operations

• Communication and guest handling

• Hospitality software (PMS like Opera)

• Housekeeping and facility management

• Food safety and hygiene standards

• Team coordination and conflict resolution

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🏨 Industries & Employers Hiring

• Hotels & Resorts (Taj, Marriott, Oberoi, Lemon Tree, Radisson)

• Restaurants, Cafés, and QSR chains (Domino’s, Starbucks, McDonald’s)

• Cruise Lines (Costa, Royal Caribbean, MSC)

• Airlines (ground or cabin crew roles)

• Tourism & Travel Agencies

• Event Management Companies

• Hospitality BPOs (MakeMyTrip, Yatra, Airbnb customer support)

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📈 Career Growth Path