Description
Course Name: Certificate in Hospitality Management
Course Id: CHSM/Q0001.
Eligibility: 10+2 (Higher Secondary) or equivalent.
Objective: The Certificate in Hospitality Management develops foundational knowledge and practical skills required to support service operations across accommodation, dining, events and other hospitality settings. The course covers guest experience, service communication, reservations, food and beverage coordination, event support, resource planning and service-quality monitoring. It prepares learners to organize service activities, respond professionally to customer needs, coordinate with operational teams and contribute to welcoming, consistent and efficient hospitality services.
Duration: Three Months.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and examination fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
- A soft copy (scanned) of your certificate via email within 7 days of the examination.
- A hard copy (original with official seal and signature) sent to your address within 45 days of the declaration of the result.
Step 9: After certification, you will be offered job assistance aligned with your area of interest.
Online Examination Detail:
Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.
| Marking System: | ||||||
| S.No. | No. of Questions | Marks Each Question | Total Marks | |||
| 1 | 10 | 5 | 50 | |||
| 2 | 5 | 4 | 20 | |||
| 3 | 5 | 3 | 15 | |||
| 4 | 5 | 2 | 10 | |||
| 5 | 5 | 1 | 5 | |||
| 30 | 100 | |||||
| How Students will be Graded: | ||||||
| S.No. | Marks | Grade | ||||
| 1 | 91-100 | O (Outstanding) | ||||
| 2 | 81-90 | A+ (Excellent) | ||||
| 3 | 71-80 | A (Very Good) | ||||
| 4 | 61-70 | B (Good) | ||||
| 5 | 51-60 | C (Average) | ||||
| 6 | 40-50 | P (Pass) | ||||
| 7 | 0-40 | F (Fail) | ||||
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Syllabus
Module 1: Foundations of Hospitality Management: Meaning and Scope of Hospitality, Accommodation Dining and Event Service Sectors, Types of Hospitality Establishments, Characteristics of Hospitality Services, Customer Expectations and Service Value, Functions of Hospitality Teams, Professional Appearance and Workplace Conduct, Cultural Awareness and Inclusive Service, Ethical Behaviour and Accountability, Career Pathways in Hospitality.
Module 2: Guest Experience and Service Communication: Understanding the Guest Journey, Welcoming and Orienting Customers, Identifying Individual Service Preferences, Telephone and Email Etiquette, Explaining Facilities and Service Options, Managing Requests and Follow-Up, Supporting Accessibility Requirements, Handling Complaints Constructively, Coordinating Service Recovery, Collecting and Recording Guest Feedback.
Module 3: Accommodation and Visitor Service Coordination: Handling Accommodation Enquiries, Understanding Reservation Channels, Recording Booking Requirements, Coordinating Arrival and Departure Information, Communicating Room Readiness, Arranging Luggage and Visitor Assistance, Managing Group Accommodation Requests, Coordinating Housekeeping and Maintenance Needs, Protecting Guest Belongings and Information, Using Basic Reservation and Service Systems.
Module 4: Dining Catering and Event Support: Types of Dining and Catering Services, Understanding Menus and Service Formats, Preparing Dining Areas and Service Stations, Recording Orders and Dietary Requests, Communicating Allergen Enquiries to Authorized Staff, Coordinating Kitchen and Service Teams, Planning Basic Event Requirements, Preparing Banquet Setup Checklists, Organizing Event Timelines and Vendor Coordination, Completing Post-Event Service Reviews.
Module 5: Hospitality Resources and Commercial Support: Planning Staff Coverage for Service Demand, Conducting Pre-Service Briefings, Recording Supplies and Consumable Usage, Coordinating Purchasing Requirements, Understanding Service Costs and Pricing, Maintaining Billing and Payment Records, Promoting Relevant Service Packages, Supporting Customer Loyalty Activities, Reviewing Online Feedback, Using Digital Tools for Service Coordination.
Module 6: Quality Sustainability and Practical Application: Applying Hospitality Service Standards, Conducting Service Readiness Checks, Monitoring Waiting Times and Request Completion, Maintaining Cleanliness and Hygiene Awareness, Reporting Hazards and Operational Incidents, Following Emergency Communication Procedures, Supporting Responsible Water and Energy Use, Reducing Waste through Operational Practices, Preparing a Hospitality Service Improvement Plan, Presenting a Practical Hospitality Management Project.
Job Opportunities after Certificate in Hospitality Management
Learners can explore entry-level service and coordination opportunities across accommodation establishments, restaurants, catering businesses, event venues and guest service organizations. Employer requirements may include communication skills, practical experience and familiarity with relevant service systems.
Top Roles: Hospitality Operations Trainee, Guest Service Associate, Accommodation Service Assistant, Restaurant Service Associate, Catering Coordination Assistant, Banquet Support Assistant, Event Service Assistant, Reservation Support Executive and Customer Experience Assistant.
Key Skills: Guest communication, service coordination, reservation support, accommodation assistance, dining service awareness, event preparation, resource planning, billing documentation, complaint handling and service-quality monitoring.
Salary Prospects: Earnings depend on the role, establishment type, location, employer and previous experience. Progression into supervisory or management positions generally requires practical experience and further qualifications.
Scope: Hospitality management skills are applicable across hotels, resorts, serviced accommodation, restaurants, catering services, clubs, conference venues and event businesses. Learners can apply these skills to coordinate customer-facing activities, maintain service consistency and support smooth daily operations.
With practical experience and further training, learners may progress into guest services supervision, restaurant coordination, catering operations, event services or hospitality operations roles.
