Description
Course Name: Certificate in Hospitality and Tourism Management
Course Id: CHTM/Q1001.
Eligibility: 10th Grade (high School) or Equivalent.
Duration: 90 hrs (Equivalent to 3 months).
Objective: The Certificate in Hospitality and Tourism Management is a professional development program designed to provide individuals with foundational knowledge and practical skills required to succeed in the hospitality and tourism industry. The course focuses on core areas such as customer service, operations management, event planning, tourism marketing, and the ethical and sustainable management of tourism services.
How You will Get Diploma Certificate:
Step 1- Select your Course for Certification.
Step 2- Click on Enroll Now.
Step 3- Proceed to Enroll Now.
Step 4- Fill your Enrollment details and proceed to Pay.
Step 5- You will be redirected to payment gateway, pay exam fee by following options.
Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.
Step 6- After payment you will receive e-learning books and online exam link on your email id.
Step 7- After completion of e-learning attempt online examination.
Step 8- After online examination you will get certificate soft copy(scan copy) and hard copy(Original with seal and sign).
Step 9- After certification you will get prospect Job opportunities as per your Interest area.
Online Examination Detail:
Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.
| Marking System: | ||||||
| S.No. | No. of Questions | Marks Each Question | Total Marks | |||
| 1 | 10 | 5 | 50 | |||
| 2 | 5 | 4 | 20 | |||
| 3 | 5 | 3 | 15 | |||
| 4 | 5 | 2 | 10 | |||
| 5 | 5 | 1 | 5 | |||
| 30 | 100 | |||||
| How Students will be Graded: | ||||||
| S.No. | Marks | Grade | ||||
| 1 | 91-100 | O (Outstanding) | ||||
| 2 | 81-90 | A+ (Excellent) | ||||
| 3 | 71-80 | A (Very Good) | ||||
| 4 | 61-70 | B (Good) | ||||
| 5 | 51-60 | C (Average) | ||||
| 6 | 40-50 | P (Pass) | ||||
| 7 | 0-40 | F (Fail) | ||||
Benefits of Certification:
- Government Authorized Assessment Agency Certification.
- Certificate Valid for Lifetime.
- Lifetime Verification of Certificate.
- Free Job Assistance as per your Interest Area.
Syllabus
Introduction to Hospitality and Tourism: Overview of the Hospitality Industry, Evolution and Growth of Tourism, Key Sectors in Hospitality and Tourism, Importance of Customer Service, Hospitality Industry Trends, Role of Technology in Tourism, Tourism Economics and Its Impact, Hospitality Ethics and Professionalism, Sustainable Tourism Practices, Career Opportunities in Hospitality.
Front Office Operations and Management: Role of the Front Office in Hotels, Reservations and Booking Procedures, Check-in and Check-out Procedures, Customer Relationship Management, Handling Guest Complaints, Housekeeping Coordination, Billing and Payment Processing, Hotel Software and Technology, Safety and Security in Front Office, Importance of Concierge Services.
Food and Beverage Management: Fundamentals of Food and Beverage Industry, Restaurant and Catering Operations, Menu Planning and Costing, Food Safety and Hygiene Standards, Types of Food Service Styles, Beverage Management and Mixology, Hospitality Industry Regulations, Customer Service in Food & Beverage, Inventory and Supply Chain Management, Trends in Food and Beverage Industry.
Housekeeping and Accommodation Operations: Role of Housekeeping in Hospitality, Room Cleaning Procedures, Laundry Operations and Linen Management, Health and Safety Standards, Guest Room Maintenance and Inspection, Waste Management in Housekeeping, Green Housekeeping Practices, Inventory and Supply Control, Staff Training and Supervision, Quality Standards in Housekeeping.
Travel and Tourism Operations: Types of Tourism and Travel Segments, Tour Package Designing, Ticketing and Reservations, Travel Agency Operations, Visa and Immigration Procedures, Tourism Marketing Strategies, Cultural Tourism and Heritage Management, Hospitality and Tourism Laws, Eco-Tourism and Sustainable Travel, Adventure and Luxury Tourism.
Customer Service Excellence in Hospitality: Principles of Customer Service, Handling Guest Expectations, Communication Skills in Hospitality, Dealing with Difficult Customers, Personal Grooming and Etiquette, Service Quality Measurement, Role of Cultural Awareness in Customer Service, Complaint Handling and Conflict Resolution.
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