Description
Course Name: Certificate in Hospitality and Food Management
Course Id: CHFM/Q1001.
Eligibility: 10+2 (higher Secondary) or equivalent.
Objective: A Certificate in Hospitality and Food Management is an excellent choice for individuals interested in pursuing a career in the dynamic and growing hospitality industry. This program equips students with the technical, managerial, and interpersonal skills required to excel in various roles within hotels, resorts, restaurants, and tourism businesses.
Duration: Three Months.
How to Enroll and Get Certified in Your Chosen Course:
Step 1- Select your Course for Certification.
Step 2- Click on Enroll Now.
Step 3- Proceed to Enroll Now.
Step 4- Fill Your Billing Details and Proceed to Pay.
Step 5- You Will be Redirected to Payment Gateway, Pay Course and Exam Fee by Following Options.
Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.
Step 6- After Payment You will get Study Material Login id and Password on your email id.
Step 7- After Completion of Course Study give Online Examination.
Step 8- After Online Examination you will get Diploma Certificate soft copy(Scan Copy) and Hard Copy(Original With Seal and Sign).
Step 9- After Certification you will receive Prospect Job Opportunities as per your Interest Area.
Online Examination Detail:
- Duration- 120 minutes.
- No. of Questions- 60. (Multiple Choice Questions).
- 10 Questions from each module, each carry 10 marks.
- Maximum Marks- 600, Passing Marks- 40%.
- There is no negative marking in this module.
| How Students will be Graded: | ||
| S.No. | Marks | Grade |
| 1 | 91-100 | O (Outstanding) |
| 2 | 81-90 | A+ (Excellent) |
| 3 | 71-80 | A (Very Good) |
| 4 | 61-70 | B (Good) |
| 5 | 51-60 | C (Average) |
| 6 | 41-50 | P (Pass) |
| 7 | 0-40 | F (Fail) |
Benefits of Certification:
- Government Authorized Assessment Agency Certification.
- Certificate Valid for Lifetime.
- Lifetime Verification of Certificate.
- Free Job Assistance as per your Interest Area.
Syllabus
Principles of Hotel Management- Introduction – Scope & Nature of Hotel Management, The hotel Industry, The Scope of the industry, The Role of the Accommodation Manager, The Client, Why Hotels May Wish to Expand, Hotel Management, Planning, Single Use Plans, Long or Short Term Planning, Policy.
Basic Food and Beverage Service- Introduction, Objectives, Classification of Non-alcoholic Beverages, Tea, Coffee, Cocoa and Chocolate, Aerated Drinks, Other Fizzy Drinks, Juices, Squashes, Cordials, Mock tails.
Hotel Housekeeping and Front Office Operation- Introduction, Objectives, Hotel Front office and Role in Hotel Revenue Generation, Preparing for Guest Services, Relationship & Coordination with Housekeeping and other Divisions, The Hotel Organization and the front office manager, Effective interdepartmental communications.
Hotel Marketing & Sales Management- Introduction to Hotel Marketing & Sales Management, Understanding the Hotel Market & Consumer Behavior, Marketing Mix for Hotels (7Ps of Hospitality Marketing), Hotel Sales Strategies & Revenue Management, Digital Marketing in Hospitality, Distribution Channels & Hotel Branding, Public Relations (PR) & Customer Relationship Management (CRM), Event Sales & MICE (Meetings, Incentives, Conferences, Exhibitions), Sales Forecasting & Performance Analysis.
Hotel Financial Management- Introduction to Hotel Financial Management, Financial Statements and Analysis, Revenue and Cost Management in Hotels, Working Capital Management, Capital Investment and Financing Decisions, Hotel Costing and Internal Controls, Taxation and Legal Aspects in Hotel Finance, Hotel Financial Technology and Innovations.
Communication and Soft Skills- Introduction to soft skills, the objective, definitions, integral parts of soft skills, outcomes of soft skills development, personal developmental plan, activities, Social Skills, Why Soft Skills, The Learning objectives, Definitions, Integral Parts of soft Skills, Concept, nature and significance of communication Process, Types of communication, Models of communication.
Job Opportunities after completion of Certificate in Hospitality and Food Management course:
Graduates of the Certificate in Hospitality and Food Management program are prepared for managerial roles in the hospitality industry, which is known for its dynamic and fast-paced environment. This program equips students with the skills and knowledge needed to manage various operations within the hotel and hospitality sector, focusing on customer service, management, marketing, and business operations. The growing global tourism industry also ensures that skilled hotel management professionals are always in demand.
Career Options After Completion of the Certificate in Hospitality and Food Management:
1. Hotel Manager
- Responsibilities: Hotel Managers oversee the daily operations of hotels, resorts, or other lodging establishments. They manage staff, ensure customer satisfaction, handle financial operations, and make strategic decisions to improve the hotel’s services.
- Key Skills: Leadership, operations management, customer service, budgeting, problem-solving.
- Industry: Hotel chains, luxury resorts, boutique hotels, cruise lines.
2. Front Office Manager
- Responsibilities: Front Office Managers are responsible for overseeing the front desk operations, including guest check-in/check-out, reservations, and customer service. They ensure smooth and efficient operations at the hotel’s front desk and manage the guest experience.
- Key Skills: Customer service, communication, problem-solving, staff management.
- Industry: Hotels, resorts, business hotels, and cruise ships.
3. Food and Beverage (F&B) Manager
- Responsibilities: F&B Managers oversee all food and beverage operations in a hotel or restaurant, from managing staff to ensuring customer satisfaction. They plan menus, handle inventory, manage costs, and maintain quality standards.
- Key Skills: Menu planning, food safety, customer service, team management, budgeting.
- Industry: Hotels, restaurants, catering services, resorts.
4. Sales and Marketing Manager (Hotel)
- Responsibilities: Sales and Marketing Managers in hotels are responsible for driving the hotel’s business and revenue by promoting the hotel’s services, creating marketing strategies, and establishing relationships with corporate clients and travel agencies.
- Key Skills: Marketing strategies, client relationship management, sales, communication, negotiation.
- Industry: Hotels, resorts, travel agencies, corporate travel departments.
5. Event Manager
- Responsibilities: Event Managers plan, coordinate, and oversee events such as weddings, conferences, and corporate meetings hosted by hotels or event spaces. They are responsible for managing logistics, customer requirements, and staff involved in the event.
- Key Skills: Event planning, customer service, organizational skills, time management.
- Industry: Hotels, resorts, convention centers, event management companies.
6. Housekeeping Manager
- Responsibilities: Housekeeping Managers ensure that all hotel rooms and public areas are clean, well-maintained, and up to the hotel’s standards. They manage housekeeping staff, handle supplies and equipment, and ensure guest satisfaction regarding cleanliness.
- Key Skills: Attention to detail, staff management, inventory control, customer service.
- Industry: Hotels, resorts, cruise ships, cleaning services.
7. Hospitality Consultant
- Responsibilities: Hospitality Consultants work with hotels, restaurants, or resorts to improve their operations, guest services, marketing strategies, and business plans. They analyze performance, identify areas of improvement, and provide expert advice.
- Key Skills: Analytical thinking, problem-solving, business development, communication.
- Industry: Consulting firms, independent consultancy, hospitality brands.
8. Revenue Manager
- Responsibilities: Revenue Managers in the hotel industry are responsible for maximizing the revenue of the hotel by managing pricing strategies, promotions, and distribution channels. They analyze market trends, guest data, and booking patterns to make pricing decisions.
- Key Skills: Analytical skills, pricing strategy, data analysis, forecasting, decision-making.
- Industry: Hotels, resorts, online travel agencies (OTAs).
9. Tourism Manager
- Responsibilities: Tourism Managers develop and manage travel and tourism-related services, collaborating with hotels and resorts to offer vacation packages, guided tours, and other tourist experiences. They also work closely with local businesses and government agencies.
- Key Skills: Planning, knowledge of local tourism spots, customer service, communication.
- Industry: Travel agencies, government tourism offices, hotels, tour operators.
10. Catering Manager
- Responsibilities: Catering Managers oversee food services for large-scale events such as banquets, weddings, or conferences. They ensure that the catering operations run smoothly, manage a team, and maintain high-quality standards in food preparation and service.
- Key Skills: Catering logistics, team management, customer service, food safety.
- Industry: Hotels, event venues, catering services, conference centers.
11. Spa and Wellness Manager
- Responsibilities: Spa and Wellness Managers manage the operations of a hotel’s wellness and spa services. They oversee the spa’s daily operations, staff, services, and customer experience, and work to develop wellness packages and treatments.
- Key Skills: Spa operations, customer service, wellness knowledge, team management.
- Industry: Hotels, luxury resorts, spas, wellness centers.
12. Banquet Manager
- Responsibilities: Banquet Managers oversee the planning, coordination, and execution of banquet services for large events like weddings, corporate gatherings, and other celebrations. They ensure everything runs smoothly from catering to room setup.
- Key Skills: Event planning, catering management, client communication, logistics.
- Industry: Hotels, banquet halls, event venues, restaurants.
13. Club Manager
- Responsibilities: Club Managers manage the operations of private clubs, including hotels with exclusive club facilities. They handle guest services, membership management, event planning, and oversee daily operations.
- Key Skills: Membership management, customer service, event coordination, leadership.
- Industry: Exclusive clubs, hotels with club facilities, resorts.
14. Hotel Operations Manager
- Responsibilities: Hotel Operations Managers are responsible for overseeing the entire hotel’s operations, including front office, housekeeping, food and beverage services, and other departments. They ensure high standards are maintained across the hotel’s operations.
- Key Skills: Multitasking, leadership, operations management, customer service.
- Industry: Hotels, resorts, luxury properties.
15. Luxury Hotel Manager
- Responsibilities: Luxury Hotel Managers focus on managing high-end properties and ensuring that top-tier services are provided to high-net-worth guests. They handle VIP clients, ensure exceptional guest experiences, and oversee high-level operations.
- Key Skills: Customer service excellence, luxury brand management, high-level operations, leadership.
- Industry: Luxury hotels, resorts, five-star hotels, boutique luxury properties.
16. Hotel HR Manager
- Responsibilities: Hotel HR Managers are responsible for managing the hotel’s human resources functions, including recruitment, training, employee welfare, and performance management. They work to ensure that the hotel has a skilled and motivated workforce.
- Key Skills: Employee relations, recruitment, training and development, HR management.
- Industry: Hotels, resorts, hospitality companies.
Industries for CHFM Graduates:
Graduates of the Diploma in Hospitality and Food Management program can work in a wide range of industries, including:
- Hotels and Resorts: Major hotel chains, boutique hotels, luxury resorts, and independent properties.
- Travel and Tourism: Tour operators, travel agencies, and tourism boards.
- Event Management: Wedding planners, conference organizers, event management firms.
- Cruise Lines: Hotel management roles on cruise ships, including guest services and hospitality.
- Restaurants and Catering: Managing restaurant operations, catering services, and corporate dining.
- Hospitality Consultancy: Working as consultants for hotel development, operations, or renovation projects.
- Corporate Hospitality: Managing corporate hotels, services, and events for large businesses or MNCs.
Salary Range:
Salaries for hotel management professionals can vary widely based on the role, location, level of experience, and type of establishment. Below is an approximate salary range in India:
- Entry-Level (0-2 years): ₹3 – 6 LPA (for roles like Front Office Executive, Food & Beverage Assistant, Housekeeping Executive)
- Mid-Level (2-5 years): ₹6 – 12 LPA (for roles like F&B Manager, Event Manager, Front Office Manager)
- Senior-Level (5+ years): ₹12 – 20 LPA or more (for roles like Hotel Manager, Revenue Manager, Director of Operations)
In international markets like the U.S. or the UK, the salary can start from $35,000 to $50,000 annually for entry-level positions and can go up to $70,000 to $120,000 for senior managerial roles.
Conclusion:
Graduates of the Certificate in Hospitality and Food Management program have a wide range of career opportunities within the hospitality industry, ranging from hotel operations to sales and marketing, food and beverage management, and event planning. With the global growth of tourism and the hospitality sector, skilled hotel management professionals are in high demand across various roles. Additionally, graduates can work in diverse environments, from luxury resorts and hotels to cruise ships and corporate hospitality, making this a versatile and dynamic career path.
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