Description
Certification Name: Certificate in Hospital Customer Relations Management
Course Id: CHCRM/Q0001.
Eligibility: Graduation or Equivalent.
Objective: The Certificate in Hospital Customer Relations Management course is designed to equip students with the knowledge, skills, and strategies required to enhance patient experience and manage effective communication within hospital settings. The program emphasizes patient-centered care, conflict resolution, communication techniques, customer service best practices, complaint management, and relationship-building with patients, families, and stakeholders.
Duration: Three Month.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.
| Marking System: | ||||||
| S.No. | No. of Questions | Marks Each Question | Total Marks | |||
| 1 | 10 | 5 | 50 | |||
| 2 | 5 | 4 | 20 | |||
| 3 | 5 | 3 | 15 | |||
| 4 | 5 | 2 | 10 | |||
| 5 | 5 | 1 | 5 | |||
| 30 | 100 | |||||
| How Students will be Graded: | ||||||
| S.No. | Marks | Grade | ||||
| 1 | 91-100 | O (Outstanding) | ||||
| 2 | 81-90 | A+ (Excellent) | ||||
| 3 | 71-80 | A (Very Good) | ||||
| 4 | 61-70 | B (Good) | ||||
| 5 | 51-60 | C (Average) | ||||
| 6 | 40-50 | P (Pass) | ||||
| 7 | 0-40 | F (Fail) | ||||
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Assessment Modules:
Module 1: Foundations of Hospital Customer Relations: Introduction to hospital customer relations management, Roles and responsibilities of a customer relations manager, Understanding patient experience and satisfaction, Healthcare service delivery models, Professional ethics and confidentiality in healthcare, Cultural competence and diversity awareness
Module 2: Communication & Interpersonal Skills: Effective verbal and non-verbal communication, Active listening and empathy with patients and families, Handling difficult conversations and conflict resolution, Building rapport and trust with patients, Cross-functional communication with healthcare teams, Patient-centered communication strategies
Module 3: Patient Experience & Service Excellence: Principles of patient-centered care, Assessing patient satisfaction and feedback, Designing service improvement initiatives, Managing patient complaints and grievances, Implementing quality service standards, Promoting positive patient interactions across hospital departments
Module 4: Hospital Policies, Regulations & Compliance: Overview of healthcare regulations and patient rights, Hospital policies and standard operating procedures, Legal and ethical considerations in patient relations, Privacy and confidentiality (HIPAA compliance), Risk management in patient interactions, Ensuring compliance with accreditation standards
Module 5: Customer Feedback, Metrics & Reporting: Collecting and analyzing patient feedback data, Key performance indicators (KPIs) for patient satisfaction, Reporting and presenting patient experience metrics, Benchmarking hospital service quality, Using feedback for continuous service improvement, Developing action plans based on data insights
Module 6: Leadership, Team Management & Professional Development: Leading and motivating customer relations teams, Training staff on service excellence and communication, Conflict management and problem-solving within teams, Strategic planning for patient experience initiatives, Career growth and continuing education, Staying updated with trends and best practices in hospital customer relations.
