Description
Certification Name: Certificate in Customer Relationship Management Support Assistant
Course Id: CCRMSA/Q0001.
Eligibility: 10+2 (higher Secondary) or Equivalent.
Objective: The Certified Customer Relationship Management (CRM) Support Assistant course is designed to equip professionals with the skills to effectively support CRM operations within an organization. The course covers CRM fundamentals, database management, customer data entry and maintenance, managing customer interactions, generating reports, and using CRM software such as Salesforce, HubSpot, or Zoho CRM.
Duration: Three Month.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.
| Marking System: | ||||||
| S.No. | No. of Questions | Marks Each Question | Total Marks | |||
| 1 | 10 | 5 | 50 | |||
| 2 | 5 | 4 | 20 | |||
| 3 | 5 | 3 | 15 | |||
| 4 | 5 | 2 | 10 | |||
| 5 | 5 | 1 | 5 | |||
| 30 | 100 | |||||
| How Students will be Graded: | ||||||
| S.No. | Marks | Grade | ||||
| 1 | 91-100 | O (Outstanding) | ||||
| 2 | 81-90 | A+ (Excellent) | ||||
| 3 | 71-80 | A (Very Good) | ||||
| 4 | 61-70 | B (Good) | ||||
| 5 | 51-60 | C (Average) | ||||
| 6 | 40-50 | P (Pass) | ||||
| 7 | 0-40 | F (Fail) | ||||
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Assessment Modules:
Module 1: Introduction to Customer Relationship Management (CRM): Overview of CRM Concepts and Importance, Types of CRM Systems, Key Features and Benefits, Role of a CRM Support Assistant, Understanding Customer Lifecycle, Ethical Considerations in CRM.
Module 2: CRM Software and Tools: Introduction to Popular CRM Platforms, Navigating CRM Interfaces, Managing Customer Data, Using CRM for Contact Management, Tracking Customer Interactions, Integrating CRM with Other Business Tools.
Module 3: Data Management and Accuracy: Collecting and Entering Customer Data, Ensuring Data Quality and Consistency, Updating and Maintaining Records, Data Privacy and Security Practices, Handling Duplicate and Incomplete Data, Reporting Data Issues.
Module 4: Customer Communication Support: Managing Customer Queries and Complaints, Using CRM for Email and Call Tracking, Scheduling Follow-ups and Reminders, Personalizing Customer Interactions, Coordinating with Sales and Support Teams, Documentation of Customer Communications.
Module 5: Reporting and Analytics: Generating Standard CRM Reports, Interpreting Customer Data Insights, Monitoring Key Performance Indicators (KPIs), Supporting Sales and Marketing Analysis, Using CRM Dashboards, Providing Feedback for CRM Improvements.
Module 6: Professional Skills and Compliance: Effective Communication and Customer Service Skills, Time Management and Multitasking, Adhering to Company Policies and Regulations, Understanding Legal Aspects of CRM, Continuous Learning and Skill Development, Career Growth Opportunities in CRM Support.
Job Opportunities after Certificate in Customer Relationship Management (CRM) Support Assistant
This course develops skills in CRM tools, customer data management, lead tracking, client communication, complaint handling, reporting, and relationship management, preparing learners for customer support, CRM operations, and sales support roles across corporates, IT, BFSI, e-commerce, healthcare, hospitality, education, and government sectors.
Key Career Options: CRM Support Assistant, Customer Relationship Executive, CRM Operations Coordinator, Sales & CRM Support Executive, Customer Experience Assistant, Institutional CRM Assistant, Freelance CRM Support Assistant.
Salary Range (India):
Entry-level: ₹4–7 LPA
Mid-level: ₹7–15 LPA
Senior-level: ₹15–50+ LPA
Industries Hiring Graduates: Corporates, IT & ITES Companies, Banks, BFSI Organizations, SaaS Companies, E-commerce Firms, Healthcare Providers, Hospitality Groups, Educational Institutions, Startups, and Government Agencies.
Skills Developed: CRM software, customer database management, lead tracking, sales pipeline support, customer communication, complaint resolution, reporting dashboards, customer engagement, and relationship management.
Graduates can progress to roles such as CRM Executive, Customer Success Manager, CRM Manager, Customer Relationship Lead, or Head – CRM Operations with experience and advanced expertise in CRM platforms, analytics, and customer engagement strategies.
