Description
Certification Name: Certificate in Customer Relationship Management (CRM) Software
Course Id: CCRMS/Q0001.
Eligibility: 10+2 or Equivalent.
Objective: The Certificate in Customer Relationship Management (CRM) Software course is designed to equip professionals with comprehensive skills to effectively use CRM software for managing customer interactions, sales pipelines, and marketing campaigns. The course covers CRM fundamentals, software navigation, data entry and management, contact segmentation, workflow automation, reporting, and analytics.
Duration: Three Month.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.
| Marking System: | ||||||
| S.No. | No. of Questions | Marks Each Question | Total Marks | |||
| 1 | 10 | 5 | 50 | |||
| 2 | 5 | 4 | 20 | |||
| 3 | 5 | 3 | 15 | |||
| 4 | 5 | 2 | 10 | |||
| 5 | 5 | 1 | 5 | |||
| 30 | 100 | |||||
| How Students will be Graded: | ||||||
| S.No. | Marks | Grade | ||||
| 1 | 91-100 | O (Outstanding) | ||||
| 2 | 81-90 | A+ (Excellent) | ||||
| 3 | 71-80 | A (Very Good) | ||||
| 4 | 61-70 | B (Good) | ||||
| 5 | 51-60 | C (Average) | ||||
| 6 | 40-50 | P (Pass) | ||||
| 7 | 0-40 | F (Fail) | ||||
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Assessment Modules:
Module 1: Introduction to CRM and Software Overview: Understanding Customer Relationship Management, Importance of CRM in Business, Types of CRM Systems (Operational, Analytical, Collaborative), Overview of Popular CRM Software, Role of CRM Executive, Key CRM Terminology.
Module 2: CRM Software Setup and Configuration: User Account Management and Permissions, Customizing CRM Dashboards, Setting up Customer Data Fields, Importing and Exporting Data, Configuring Sales and Marketing Modules, Integration with Other Business Tools.
Module 3: Managing Customer Data: Data Entry Best Practices, Maintaining Data Accuracy and Integrity, Managing Contact and Account Records, Using Segmentation and Targeting Features, Handling Duplicates and Data Cleansing, GDPR and Data Privacy Compliance.
Module 4: Sales and Marketing Automation: Creating and Managing Sales Pipelines, Automating Lead Capture and Scoring, Campaign Management and Email Automation, Tracking Sales Activities, Generating Sales Forecasts and Reports, Using CRM Analytics for Decision Making.
Module 5: Customer Service and Support Management: Managing Customer Cases and Tickets, Automating Service Workflows, Knowledge Base and FAQ Management, Customer Feedback and Surveys, SLA Tracking and Escalation Procedures, Reporting and Monitoring Customer Satisfaction.
Module 6: Advanced CRM Features and Best Practices: Mobile CRM Applications, CRM Customization and Extensions, Using AI and Machine Learning in CRM, Data Security and Backup, CRM Performance Metrics and KPIs, Continuous Improvement and User Training.
Job Opportunities after Certificate in Customer Relationship Management (CRM) Software
This course develops skills in CRM software operations, customer data management, sales pipeline tracking, service workflows, reporting, and customer relationship strategies, preparing learners for CRM, sales support, customer experience, and business operations roles across various industries.
Key Career Options: CRM Software Executive, CRM Operations Executive, Junior CRM Administrator, Customer Data & Analytics Executive, Sales Support Coordinator, CRM Coordinator, Customer Experience Executive, CRM Support Specialist.
Salary Range (India):
Entry-level: ₹2.5–4 LPA
Mid-level: ₹4–8 LPA
Senior-level: ₹8–15+ LPA
Industries Hiring Graduates: IT & Software Companies, BPO & Call Centers, Shared Service Centers, Banking & Financial Services, Insurance Companies, E-commerce, Retail, Real Estate, EdTech, Healthcare, Hospitality, Telecom, and FMCG Companies.
Skills Developed: CRM software handling, customer data management, lead tracking, sales pipeline management, customer service workflows, MIS reporting, dashboard analysis, data accuracy, customer experience management, and communication skills.
Graduates can grow into CRM administrators, customer experience managers, CRM analysts, sales operations managers, or heads of CRM and customer intelligence with experience and advanced CRM expertise.
