Description
Certification Name: Certificate in Business Services Outsourcing Management
Course Id: CBSOM/Q0001.
Eligibility: Graduation or Equivalent.
Objective: The Certificate in Business Services Outsourcing Management course is designed to equip professionals with the knowledge and expertise required to manage, coordinate, and optimize business process outsourcing (BPO) operations effectively. The program focuses on the strategic, operational, and contractual aspects of outsourcing, including vendor selection, service-level agreement (SLA) management, risk assessment, performance monitoring, and relationship management.
Duration: Three Month.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.
| Marking System: | ||||||
| S.No. | No. of Questions | Marks Each Question | Total Marks | |||
| 1 | 10 | 5 | 50 | |||
| 2 | 5 | 4 | 20 | |||
| 3 | 5 | 3 | 15 | |||
| 4 | 5 | 2 | 10 | |||
| 5 | 5 | 1 | 5 | |||
| 30 | 100 | |||||
| How Students will be Graded: | ||||||
| S.No. | Marks | Grade | ||||
| 1 | 91-100 | O (Outstanding) | ||||
| 2 | 81-90 | A+ (Excellent) | ||||
| 3 | 71-80 | A (Very Good) | ||||
| 4 | 61-70 | B (Good) | ||||
| 5 | 51-60 | C (Average) | ||||
| 6 | 40-50 | P (Pass) | ||||
| 7 | 0-40 | F (Fail) | ||||
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Assessment Modules:
Module 1: Introduction to Business Process Outsourcing (BPO) and Service Management: Overview and Evolution of Business Services Outsourcing, Types and Models of Outsourcing (Onshore, Offshore, Nearshore), Strategic Role of Outsourcing in Business Transformation, Core vs. Non-Core Business Activities, Global Outsourcing Trends and Industry Practices, Key Success Factors and Challenges in BPO
Module 2: Outsourcing Strategy and Planning: Developing an Outsourcing Strategy Aligned with Business Goals, Identifying and Selecting Processes for Outsourcing, Cost-Benefit and Feasibility Analysis, Vendor Selection and Evaluation Criteria, Outsourcing Business Case Development, Transition and Change Management Planning
Module 3: Vendor Management and Contracting: Vendor Identification and Qualification Process, Request for Proposal (RFP) and Bid Management, Negotiation Techniques and Contract Structuring, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), Governance Models for Outsourcing Relationships, Performance Review and Compliance Mechanisms
Module 4: Operations and Service Delivery Management: Service Delivery Models and Process Design, Workflow Optimization and Standardization, Knowledge Transfer and Training Management, Quality Management Systems (ISO, Six Sigma, ITIL), Technology and Automation in BPO Operations, Continuous Improvement and Lean Outsourcing Practices
Module 5: Risk, Compliance, and Data Security Management: Risk Identification and Mitigation in Outsourcing Projects, Business Continuity and Disaster Recovery Planning, Data Privacy and Protection (GDPR, HIPAA, etc.), Regulatory Compliance Requirements, Cybersecurity Measures and Vendor Risk Assessment, Ethical and Sustainable Outsourcing Practices
Module 6: Performance Measurement, Relationship Management, and Future Trends: Performance Monitoring and Benchmarking Metrics, Client-Vendor Relationship Management, Conflict Resolution and Stakeholder Communication, Innovation and Digital Transformation in BPO, Emerging Technologies (AI, RPA, Cloud) in Service Outsourcing, Future Trends and Global Outlook of the BPO Industry
