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Certificate in BPO Voice

Rs.2,000.00 Rs.1,000.00

BPO Voice in the IT-ITeS Industry is also known as a Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Process Associate-Voice.

Individuals in this job receive and make telephone calls which are primarily scripted, basic and routine with the assistance of a computerized system. They answer inquiries, resolve problems, record complaints and/or receive feedback.


Course Name: Certificate in BPO Voice

Course Id: CBPOV/Q0001.
Education Qualification: 10th Class.
Course and Exam Fee: 2000.

How You will Get Diploma Certificate:

Step 1- Select your Course for Certification.

Step 2- Click on Enroll Now.

Step 3- Proceed to Enroll Now.

Step 4- Fill Your Billing Details and Proceed to Pay.

Step 5- You Will be Redirected to Payment Gateway, Pay Course and Exam Fee by Following Options.

Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 6- After Payment You will receive Study Material and Online Examination link on your email id.

Step 7- After Completion of  Course Study give Online Examination.

Step 8- After Online Examination within 7 days you will get Diploma Certificate soft copy(Scan Copy) and Hard Copy(Original With Seal and Sign) within 30 days.

Step 9- After Certification you will receive Prospect Job Opportunities as per your Interest Area.

Online Examination Detail:

Duration- 60 minutes.

No. of Questions- 30. (Multiple choice Questions).

Maximum Marks- 600, Passing Marks- 40%.

There is No Negative marking in this module.

Benefits of Certification:

  • Government Authorized Assessment Agency Certification.
  • Certificate Valid for Lifetime.
  • Lifetime Verification of Certificate.
  • Free Job Assistance as per your Interest Area.

Or You Can Fill below Enquiry form For Regular Course Training from our Training Centers located in India.

Student Course Enquiry Form:



Certificate in BPO voice
Customer relationship management
Customer orientation
Deal remotely with customer queries
Time management and handling calls
Data entry services
Insurance basics


Customer relationship management

Current practice in customer service, communication skill, assertiveness, presentation and interpersonal skills, email etiquette, telephone etiquette accent neutralization, verbal reasoning on analogy, number series, puzzles, inserting missing character, logical and analytical reasoning, non-verbal reasoning, quantitative ability lcm/hcf, profit, loss and discount, speed, time and distance, time and work, interest(simple & compound), ratio and proportion, averages.

Customer orientation

Apply different styles and approaches to use when working with customers, understand how to adapt style and approach to meet customers preferences,  apply different questioning techniques for identifying customer needs and how to apply these, match products/services to customer needs, know the importance of confirming customer wishes and requirements.

Deal remotely with customer queries

Greet customers and verify their details, following organization’s procedures,  read carefully, summarize, and obtain customer confirmation of your understanding of queries, express their concern for any difficulties caused and commitment to resolving queries,  record and categorize queries accurately using their organization’s query management tool, refer queries outside their area of competence or authority promptly to appropriate people, access organization’s knowledge base for solutions to queries, where available, resolve queries within their area of competence or authority in line with organizational guidelines and service level agreements (slas), obtain advice and guidance from appropriate people, where necessary.

Time management and handling calls

Handling the queries of customer within specific period of time, understanding the requirement of the customer and providing appropriate solution, tackling the calls with customers, understanding the call opening and closing procedure, learning the importance of call categorization, requisite amount of information from the customer.

Data entry services

Obtain sufficient information from the customer /client to understand the need and perform initial task,  assist the customer in providing right information to be entered,  provide the customer with a reasonable estimate time of entering data, prioritize service requests according to organizational guidelines,  record and perform the service request accurately as per organizational processes and policies, transcribes, enters, and verifies data from a variety of source material including financial and other records or reports, receives source documents from various departments, public, agencies, etc. And verifies accuracy of material, prior to input, transcribes selected data into a computer and scans source documents in accordance with specific program instructions, other information relative to data entered, performs various related functions to insure that the computer is maintained in a neat and orderly manner.

Insurance basics

Selling and marketing of insurance products, legal and regulatory aspect of insurance agency, premium rating, claim procedure, Introduction to Insurance: Purpose and need of insurance; Insurance as a social security tool; Insurance and economic development, Fundamentals of Agency Law: Definition of an agent; Agents regulations; Insurance intermediaries; Agents’ compensation, Procedure for Becoming an Agent: Prerequisite for obtaining a sense; Duration of license; Cancellation of license; Revocation or suspension/termination of agent appointment; Code of conduct; Unfair practices.


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