Description
Certification Name: Certificate in Administrative Negotiation Skills
Course Id: CANS/Q0001.
Eligibility: Graduation or Equivalent.
Objective: The Certificate in Administrative Negotiation Skills course is designed to equip administrative professionals with essential negotiation skills to effectively manage discussions, resolve conflicts, and achieve mutually beneficial agreements within organizational settings. The course covers negotiation strategies, communication techniques, conflict resolution, preparation and planning, stakeholder analysis, and ethical considerations.
Duration: Three Month.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and exam fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
• A soft copy (scanned) of your certificate via email within 7 days of examination.
• A hard copy (original with official seal and signature) sent to your address within 45 day of declaration of result.
Step 9: After certification, you will be offered job opportunities aligned with your area of interest.
Online Examination Detail:
Duration- 60 minutes.
No. of Questions- 30. (Multiple Choice Questions).
Maximum Marks- 100, Passing Marks- 40%.
There is no negative marking in this module.
| Marking System: | ||||||
| S.No. | No. of Questions | Marks Each Question | Total Marks | |||
| 1 | 10 | 5 | 50 | |||
| 2 | 5 | 4 | 20 | |||
| 3 | 5 | 3 | 15 | |||
| 4 | 5 | 2 | 10 | |||
| 5 | 5 | 1 | 5 | |||
| 30 | 100 | |||||
| How Students will be Graded: | ||||||
| S.No. | Marks | Grade | ||||
| 1 | 91-100 | O (Outstanding) | ||||
| 2 | 81-90 | A+ (Excellent) | ||||
| 3 | 71-80 | A (Very Good) | ||||
| 4 | 61-70 | B (Good) | ||||
| 5 | 51-60 | C (Average) | ||||
| 6 | 40-50 | P (Pass) | ||||
| 7 | 0-40 | F (Fail) | ||||
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Assessment Modules:
Module 1: Introduction to Negotiation: Definition and Importance of Negotiation, Types of Negotiation in Administration, Key Principles of Negotiation, Roles and Responsibilities of an Administrative Negotiation Officer, Understanding Negotiation Styles, Common Negotiation Challenges.
Module 2: Preparation and Planning for Negotiation: Setting Clear Objectives and Goals, Research and Information Gathering, Identifying Interests and Positions, Developing Negotiation Strategies, Assessing BATNA (Best Alternative to a Negotiated Agreement), Planning Concessions and Trade-offs.
Module 3: Communication Skills in Negotiation: Effective Verbal and Non-Verbal Communication, Active Listening and Questioning Techniques, Building Rapport and Trust, Managing Emotions and Stress, Persuasion and Influencing Skills, Handling Difficult Conversations.
Module 4: Negotiation Process and Techniques: Stages of the Negotiation Process, Opening and Framing the Discussion, Bargaining and Problem Solving, Use of Anchoring and Framing, Collaborative vs Competitive Approaches, Closing the Deal and Reaching Agreements.
Module 5: Conflict Resolution and Mediation: Identifying Sources of Conflict, Conflict Resolution Strategies, Mediation Techniques, De-escalating Tensions, Managing Stakeholder Interests, Maintaining Professionalism under Pressure.
Module 6: Post-Negotiation Activities and Ethics: Documenting Agreements and Follow-Up, Monitoring Implementation, Handling Breaches and Renegotiations, Ethical Considerations in Negotiation, Continuous Improvement and Feedback, Professional Development in Negotiation Skills.
