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Advanced Diploma in Hotel Business Management

Rs.8,000 Rs.4,000

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An Advanced Diploma in Hotel Business Management is a specialized program designed to provide students with in-depth knowledge and practical skills necessary for managing and operating a hotel business successfully. The course focuses on both the operational and strategic aspects of hotel management, preparing students for leadership and managerial roles in the global hospitality industry.

Description

Course Name: Advanced Diploma in Hotel Business Management

Course Id: ADHBM/Q1001.

Eligibility: Completion of 10+2 (higher Secondary) or equivalent.

Objective: The Advanced Diploma in Hotel Business Management is an ideal course for those who wish to pursue a managerial or leadership career in the hospitality industry. With a focus on hotel operations, customer service, marketing, financial management, and human resources, this program prepares students to manage the complexities of running a hotel business and provide exceptional guest experiences.

Duration: 370 Hrs (Equivalent to One Year).

Total Credits: 18.

How You will Get Diploma Certificate:

Step 1- Select your Course for Certification.

Step 2- Click on Enroll Now.

Step 3- Proceed to Enroll Now.

Step 4- Fill Your Billing Details and Proceed to Pay.

Step 5- You Will be Redirected to Payment Gateway, Pay Course and Exam Fee by Following Options.

Card(Debit/Credit), Wallet, Paytm, Net banking, UPI and Google pay.

Step 6- After Payment You will get Study Material Login id and Password on your email id.

Step 7- After Completion of  Course Study give Online Examination.

Step 8- After Online Examination you will get Diploma Certificate soft copy(Scan Copy) and Hard Copy(Original With Seal and Sign).

Step 9- After Certification you will receive Prospect Job Opportunities as per your Interest Area.

Online Examination Detail:

  • Duration- 120 minutes.
  • No. of Questions- 60. (Multiple Choice Questions).
  • 10 Questions from each module, each carry 10 marks.
  • Maximum Marks- 600, Passing Marks- 40%.
  • There is no negative marking in this module.
How Students will be Graded:
S.No. Marks Grade
1 91-100 O (Outstanding)
2 81-90 A+ (Excellent)
3 71-80 A (Very Good)
4 61-70 B (Good)
5 51-60 C (Average)
6 41-50 P (Pass)
7 0-40 F (Fail)

Benefits of Certification:

  • Government Authorized Assessment Agency Certification.
  • Certificate Valid for Lifetime.
  • Lifetime Verification of Certificate.
  • Free Job Assistance as per your Interest Area.

Syllabus

Front Office Operations:  Introduction, reservation stage, departure stage, importance of registration, formats and documents in registration, function of bell desk, mail handling, different types of keys, types of guest complaints, dealing with complaints, importance of telephony system, hospitality phone systems.   

Basic Food & Beverage Service:  Introduction, objectives, catering/ food service industry, the dining experience, organization of F&B service department, types of food & beverage service, taking booking for table service, preparation for service, lounge service, room service, food & beverage terminology.

Communication & Soft Skills: Interpersonal communication, goal- setting, personality development, critical thinking, stress management, team work, time management.

Business Communication:  Introduction, objectives, nature and importance of communication, types of communication, some common grammatical errors, improving your listening ability, good news and bad news communication, communication process, e-mails, oral communication skills, business presentation.                       

Hotel Housekeeping: Housekeeping department layout in hotel, housekeeping: areas of responsibility, supervisors of housekeeping, qualities of housekeeping staff, purpose of cleaning, cleaning and hygiene principles, cleaning and keeping public areas of hotel, cleaning agents or chemicals, importance of housekeeping control desk, important registers maintained by housekeeping.

Travel & Tourism Industry:  Objectives, components of tourism industry, recent trends in tourism, Indian tourism offers new business opportunities, functions and role of travel trade intermediaries in hospitality management, concept of travel operations, integration and linkages in the travel operation, travel technology, role and contribution of travel business, need for travel agency, types of travel agency, functions of travel agency.

job Opportunities after completion of Advanced Diploma in Hotel Business Management course:

After the successful completion of the Advanced Diploma in Hotel Business Management program, graduates are equipped with comprehensive knowledge and skills in hotel operations, business management, marketing, and customer service, making them eligible for a wide range of career opportunities in the hospitality industry.

Career Options After Completing the Advanced Diploma in Hotel Business Management:

  1. Hotel Manager:
    • As a hotel manager, you will oversee all aspects of hotel operations, including guest services, staff management, and ensuring that the hotel meets its financial and service goals. This is a leadership role that requires effective management and operational skills.
  2. Operations Manager:
    • Responsible for managing the day-to-day operations of the hotel, including coordinating departments such as front desk, housekeeping, food and beverage, and maintenance, to ensure smooth and efficient functioning.
  3. Front Office Manager:
    • The front office manager supervises the front desk team, ensuring excellent guest service and overseeing reservations, check-ins, check-outs, and addressing guest complaints or requests.
  4. Sales and Marketing Manager:
    • In charge of promoting the hotel’s services, developing marketing strategies, and building relationships with travel agents, corporate clients, and individual guests to drive sales and increase bookings.
  5. Revenue Manager:
    • A revenue manager maximizes hotel profits by forecasting demand, adjusting room rates based on occupancy, and implementing pricing strategies. They work closely with the sales and marketing team to optimize pricing and sales.
  6. Food and Beverage Manager:
    • This role involves overseeing the food and beverage operations of the hotel, ensuring that high-quality food and beverages are served, managing restaurant and catering services, and maintaining customer satisfaction.
  7. Housekeeping Manager:
    • Responsible for maintaining cleanliness and upkeep of the hotel’s rooms and public areas. The housekeeping manager oversees housekeeping staff, ensures adherence to hygiene standards, and manages inventory and supplies.
  8. Event Manager:
    • Specializes in organizing events such as conferences, weddings, banquets, and corporate meetings hosted at the hotel. Event managers are responsible for planning, coordinating logistics, and ensuring events run smoothly.
  9. Guest Relations Manager:
    • Ensures that guests have an exceptional experience by providing personalized services, addressing guest concerns, and building long-term customer relationships.
  10. Human Resources Manager:
    • Manages staffing, recruitment, training, and employee relations in the hotel. This role involves ensuring that the hotel has the right team to deliver excellent customer service.
  11. Hotel Consultant:
    • Professionals with expertise in hotel management may provide advisory services to hotel owners, helping them improve operations, streamline services, and boost profitability.
  12. Marketing Executive in Hospitality:
    • In this role, you would help develop and execute marketing campaigns specifically targeted to hotel clients. You would focus on both digital and traditional marketing to attract more customers to the hotel.
  13. Tourism Manager:
    • Responsible for overseeing tours, excursion planning, and coordination for guests, ensuring they enjoy local attractions, activities, and excursions.
  14. Spa and Wellness Manager:
    • For hotels with spa and wellness centers, the spa and wellness manager oversees operations, customer service, and product offerings, focusing on customer relaxation and well-being.
  15. Reservation Manager:
    • In charge of managing room bookings and reservations, working closely with the front desk and sales teams to ensure maximum occupancy and guest satisfaction.
  16. Banquet Sales Manager:
    • Works with clients to arrange events like weddings, conferences, and other large gatherings, negotiating contracts, and ensuring that events are successful and profitable for the hotel.
  17. Bar Manager:
    • Oversees the bar and beverage services, ensuring the smooth operation of the bar, managing inventory, and delivering excellent customer service.
  18. Travel Agent or Tour Operator (Specializing in Hotels):
    • Many graduates may choose to work as travel agents or tour operators specializing in hotel bookings, helping clients choose and arrange accommodation at various locations.
  19. Hospitality Trainer:
    • Experienced graduates can become trainers or educators in hospitality institutes, teaching new generations of hotel business professionals.
  20. Franchise Development Manager:
    • In large hotel chains, the franchise development manager helps grow the business by acquiring new hotel locations for franchising and ensuring they meet the standards of the brand.
  21. Operations Coordinator in International Hotel Chains:
    • As an operations coordinator, you would support international hotel chains, ensuring that operations in different locations align with corporate goals and standards.
  22. Hotel Project Manager:
    • For hotel construction or renovation projects, a project manager oversees all aspects, from initial design to completion, ensuring that the project stays within budget and meets the brand’s standards.
  23. Cruise Line Hospitality Management:
    • Some hotel management graduates may work in the hospitality industry aboard cruise ships, managing guest services, food and beverage, entertainment, and other cruise-related services.

Salary Range:

Salaries in the hotel business management field vary depending on the role, location, and level of experience. Below are estimated salary ranges for various positions:

  1. Entry-Level Roles (0–2 years experience):
    • Salary Range: ₹2.5 – ₹5 LPA
    • Roles like hotel receptionist, junior front office executive, or housekeeping assistant generally fall within this range.
  2. Mid-Level Roles (3–5 years experience):
    • Salary Range: ₹5 – ₹10 LPA
    • For positions like sales and marketing manager, operations manager, and food and beverage manager, salaries can fall within this range with a few years of experience.
  3. Senior-Level Roles (5+ years experience):
    • Salary Range: ₹10 – ₹20 LPA
    • For senior roles such as hotel manager, revenue manager, and human resources manager, the salary range can reach this level, particularly in large hotel chains or luxury hotels.
  4. Specialized Roles (Leadership/Executive-Level):
    • Salary Range: ₹20 LPA and above
    • High-level managerial roles or roles in top luxury or international hotel chains (such as general managers, regional managers, or hotel consultants) can exceed ₹20 LPA.
  5. Freelance or Consulting:
    • Salary Range: Variable
    • For independent consultants or entrepreneurs in hospitality management, income can vary based on the type of business, number of clients, and contracts secured, with potential earnings ranging from ₹15 LPA to ₹30 LPA or more depending on expertise.

Key Industries for Career Opportunities:

  • Hotels & Resorts: Large hotel chains, boutique hotels, resorts, and luxury hotels.
  • Event Management Companies: Firms that specialize in planning and coordinating events, conferences, weddings, and other gatherings.
  • Cruise Lines: Hospitality management positions within the cruise industry.
  • Travel & Tourism Agencies: Agencies specializing in tours, travel packages, and hotel reservations.
  • Corporate Enterprises: Large companies with internal hotels or conference facilities, often requiring specialized management.
  • Tourism Boards & Government Tourism Departments: Promoting tourism and managing hospitality services at a regional or national level.
  • Restaurant & Catering Services: Some graduates may focus on the food and beverage side of the hotel business, managing or consulting for restaurants and catering services.

Conclusion:

The Advanced Diploma in Hotel Business Management opens up a wide array of career opportunities in the global hospitality industry. Graduates are well-positioned for leadership roles across a variety of domains such as hotel operations, marketing, event planning, customer relations, and more. The hospitality industry is diverse and continually growing, making this program an excellent pathway for those interested in a rewarding career with opportunities for advancement both locally and internationally.

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