Description
Course Name: Advanced Diploma in Hospitality Management
Course Id: ADHPM/Q1001.
Eligibility: 10+2 (Higher Secondary) or equivalent.
Objective: The Advanced Diploma in Hospitality Management develops practical and managerial skills required to coordinate accommodation, dining, events and guest services across hospitality establishments. The course covers hospitality administration, accommodation operations, food and beverage management, event coordination, customer experience, workforce supervision, financial control, marketing and business improvement. It prepares learners to organize service delivery, manage resources, support departmental teams and maintain consistent guest-service standards in hotels, resorts, restaurants, clubs and other hospitality businesses.
Duration: Six Months.
How to Enroll and Get Certified in Your Chosen Course:
Step 1: Choose the course you wish to get certified in.
Step 2: Click on the “Enroll Now” button.
Step 3: Proceed with the enrollment process.
Step 4: Enter your billing details and continue to course fee payment.
Step 5: You will be redirected to the payment gateway. Pay the course and examination fee using one of the following methods:
Debit/Credit Card, Wallet, Paytm, Net Banking, UPI, or Google Pay.
Step 6: After successful payment, you will receive your study material login ID and password via email within 48 hours of fee payment.
Step 7: Once you complete the course, take the online examination.
Step 8: Upon passing the examination, you will receive:
- A soft copy (scanned) of your certificate via email within 7 days of the examination.
- A hard copy (original with official seal and signature) sent to your address within 45 days of the declaration of the result.
Step 9: After certification, you will be offered job assistance aligned with your area of interest.
Online Examination Detail:
Duration- 120 minutes.
No. of Questions- 60. (Multiple Choice Questions).
10 Questions from each module, each carry 10 marks.
Maximum Marks- 600, Passing Marks- 40%.
There is no negative marking in this module.
| How Students will be Graded: | ||
| S.No. | Marks | Grade |
| 1 | 91-100 | O (Outstanding) |
| 2 | 81-90 | A+ (Excellent) |
| 3 | 71-80 | A (Very Good) |
| 4 | 61-70 | B (Good) |
| 5 | 51-60 | C (Average) |
| 6 | 41-50 | P (Pass) |
| 7 | 0-40 | F (Fail) |
Key Benefits of Certification- Earning a professional certification not only validates your skills but also enhances your employability. Here are the major benefits you gain:
Practical, Job-Ready Skills – Our certifications are designed to equip you with real-world, hands-on skills that match current industry demands — helping you become employment-ready from day one.
Lifetime Validity – Your certification is valid for a lifetime — no renewals or expirations. It serves as a permanent proof of your skills and training.
Lifetime Certificate Verification – Employers and institutions can verify your certification anytime through a secure and reliable verification system — adding credibility to your qualifications.
Industry-Aligned Certification –All certifications are developed in consultation with industry experts to ensure that what you learn is current, relevant, and aligned with market needs.
Preferred by Employers – Candidates from ISO-certified institutes are often prioritized by recruiters due to their exposure to standardized, high-quality training.
Free Job Assistance Based on Your Career Interests – Receive personalized job assistance and career guidance in your preferred domain, helping you land the right role faster.
Syllabus
Module 1: Hospitality Business Organization and Service Leadership: Hospitality Industry Sectors, Hospitality Ownership and Operating Models, Organizational Structures and Management Responsibilities, Service Culture Development, Professional Etiquette and Grooming, Cross-Cultural Communication, Departmental Coordination, Standard Operating Procedure Design, Ethical Business Conduct, Hospitality Business Planning.
Module 2: Accommodation and Guest Services Management: Accommodation Categories and Guest Requirements, Reservation and Booking Administration, Arrival and Departure Coordination, Front Desk and Concierge Services, Room Allocation and Availability Management, Housekeeping Supervision and Inspection, Linen and Laundry Coordination, Property Maintenance Liaison, Accommodation Management System Awareness, Guest Privacy and Lost Property Procedures.
Module 3: Food and Beverage Operations Management: Restaurant and Outlet Organization, Menu Planning and Product Knowledge, Dining Service Styles and Standards, Order Processing and Point-of-Sale Systems, Kitchen and Service Team Liaison, Food Hygiene and Allergen Communication, Beverage Operations and Stock Handling, Purchasing and Receiving for Catering Supplies, Portion Control and Food Waste Reduction, Restaurant Capacity and Table Turnover Planning.
Module 4: Events, Banquets and Hospitality Experience Design: Event Types and Client Requirements, Event Proposals and Function Specifications, Venue Selection and Space Planning, Event Budgeting and Package Development, Banquet Setup and Service Sequencing, Supplier and Entertainment Coordination, Group Hospitality and Delegate Services, Event Staffing and Operational Briefings, Contingency Planning and On-Site Coordination, Post-Event Evaluation and Client Feedback.
Module 5: Hospitality Finance and Human Resource Management: Operating Budget Preparation, Revenue and Expense Classification, Cash Handling and Payment Reconciliation, Cost Monitoring and Financial Reporting, Supplier Negotiation and Contract Administration, Workforce Planning and Recruitment, Employee Induction and Skills Training, Duty Rosters and Workload Allocation, Performance Appraisal and Team Motivation, Employee Grievances and Conflict Resolution.
Module 6: Hospitality Marketing and Business Performance Improvement: Customer Segmentation and Market Research, Hospitality Branding and Positioning, Digital Promotion and Distribution Channels, Corporate Sales and Partnership Development, Pricing and Revenue Optimization, Customer Loyalty and Relationship Management, Complaint Resolution and Service Recovery, Online Reputation Management, Sustainability and Operational Risk Management, Integrated Hospitality Improvement Project.
Job Opportunities after Advanced Diploma in Hospitality Management
Learners can explore guest-service, operational, administrative and coordination roles across hospitality businesses. Eligibility depends on employer requirements, practical competence and relevant experience.
Top Roles: Hospitality Operations Executive, Guest Relations Executive, Accommodation Coordinator, Front Office Executive, Restaurant Service Supervisor, Food and Beverage Coordinator, Banquet Coordinator, Event Operations Assistant, Hospitality Sales Executive, Reservations Executive, Club Services Coordinator and Hospitality Administration Assistant.
Key Skills: Hospitality service planning, guest communication, accommodation coordination, dining-service supervision, event organization, workforce scheduling, supplier management, cost monitoring, customer relationship management, complaint handling, digital promotion and operational reporting.
Salary and Career Earnings: Earnings vary by role, establishment category, location, employer and experience. Progression into supervisory and management positions generally requires practical industry experience and demonstrated leadership ability.
Scope: Learners can explore opportunities in hotels, resorts, restaurants, cafés, serviced accommodation, clubs, convention centres, banquet venues, catering companies, leisure properties and hospitality service organizations. The course supports responsibilities across accommodation, dining, events, customer service, sales and business administration.
Career Progression: With relevant experience and further training where required, learners can progress toward guest services supervision, restaurant management, banquet management, accommodation operations management, hospitality sales management and broader hospitality operations responsibilities.
